question

1) ________ occur(s) when data are isolated in separated information systems. A) Walled garden B) Information silos C) Scheduling D) System integration

answer

B) Information silos

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2) Which of the following is true for personal information systems? A) Personal information systems that support a particular department are sometimes called departmental information systems. B) Because one is the sole user of the new system, if new procedures are required, one needs professional help to get the job done. C) Such systems have only one user and hence procedures need not be documented or formalized in any way. D) The solutions to problems in a personal information system usually involve more than one department.

answer

C) Such systems have only one user and hence procedures need not be documented or formalized in any way.

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3) Which of the following is an example of a personal information system? A) scheduling of groundskeeping B) contact manager C) charging of membership fees D) ordering of restaurant supplies from suppliers

answer

B) contact manager

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4) Which of the following statements of enterprise information systems is true? A) Its users do not require any formal training. B) It leads to data duplication among employees. C) It supports 100 to 1000 users. D) It is easy to manage change to enterprise information systems.

answer

C) It supports 100 to 1000 users.

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5) Which of the following is true for workgroup information systems? A) Workgroup information systems that support a particular department are sometimes called functional information systems. B) Workgroup information systems that support a particular business function are called departmental information systems. C) Workgroup information systems include categories of procedures, and users are defined according to levels of expertise with the system as well as by levels of security authorization. D) Typically workgroup systems support 10 to 100 users.

answer

D) Typically workgroup systems support 10 to 100 users.

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6) Which of the following is an example of a workgroup information system? A) charging of membership fees B) contact manager C) accounts payable system D) ordering of restaurant supplies from suppliers

answer

C) accounts payable system

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7) A Web store front is an example of a(n) ________. A) interenterprise information system B) collaborative information system C) functional information system D) departmental information system

answer

C) functional information system

question

8) Which of the following stands true for enterprise information systems? A) Enterprise information systems are information systems that are shared by two or more independent organizations. B) The solutions to problems in an enterprise system usually involve more than one department. C) Typically enterprise information systems support 10 to 100 users. D) Enterprise information systems that support a particular business function are called functional information systems.

answer

B) The solutions to problems in an enterprise system usually involve more than one department

question

9) ________ are information systems that are shared by two or more independent organizations. A) Interenterprise information systems B) Workgroup information systems C) Enterprise information systems D) Personal information systems

answer

A) Interenterprise information systems

question

10) ________ is an example of an interenterprise information system. A) Scheduling of groundskeeping B) Contact manager C) Ordering of restaurant supplies from suppliers D) Charging of membership fees

answer

C) Ordering of restaurant supplies from suppliers

question

11) Information silos arise as a result of ________. A) the individual users of personal information systems B) interenterprise information system's involvement to find solutions to problems arising within two or more enterprises C) an organization's plan to create them D) an organization's growth and increasing use of information systems

answer

D) an organization's growth and increasing use of information systems

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12) An information silo is also known as a(n) ________. A) walled garden B) island of automation C) business process modeling notation D) metadata

answer

B) island of automation

question

13) Which of the following applications falls under the common departmental information system of sales and marketing? A) order tracking B) general ledger C) lead generation D) assessment

answer

C) lead generation

question

14) As a common departmental information system, ________ includes order management. A) accounting B) operations C) human resources D) manufacturing

answer

B) operations

question

15) Planning and scheduling are applications that fall under ________. A) manufacturing B) sales C) accounting D) customer service

answer

A) manufacturing

question

16) Order tracking and account tracking are applications of ________. A) operations B) manufacturing C) marketing D) customer service

answer

D) customer service

question

17) ________ is an application of the human resources department. A) Compensation B) Planning C) Financial reporting D) Lead tracking

answer

A) Compensation

question

18) The summation of all the problems of information silos leads to ________. A) diseconomies of scope B) increased costs for the organization C) diminishing marginal returns D) reduced organizational innovation

answer

B) increased costs for the organization

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19) Which of the following is a consequence of isolated information systems? A) Data cannot get duplicated. B) Business processes are coherent and efficient. C) Decision are made is union with other systems. D) There is a lack of integrated enterprise information.

answer

D) There is a lack of integrated enterprise information.

question

20) ________ is the activity of altering and designing business processes to take advantage of new information systems. A) Business process management B) Business process reengineering C) Business process improvement D) Business process interoperability

answer

B) Business process reengineering

question

21) Which of the following is true for business process reengineering? A) Business process reengineering is efficient, fast, and economical. B) Business process reengineering, when combined with ERP, has a 100 percent success rate. C) In the process of business process reengineering, systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology. D) Because of its streamlined process, business process reengineering requires very little time and or expertise.

answer

C) In the process of business process reengineering, systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology.

question

22) Inherent processes are ________. A) time-consuming business processes and involve substantial investment. B) predesigned procedures for using the software products C) the activity of altering and designing business processes to take advantage of new information systems. D) preferred by employees because of the ease and structure they bring to functional applications.

answer

B) predesigned procedures for using the software products

question

23) Which of the following is true for inherent processes? A) Inherent processes are almost always a perfect fit. B) Organizations cannot license the software that is used in various inherent processes. C) Inherent processes are an expensive and time-consuming practise. D) Inherent processes are predesigned procedures for using software products.

answer

D) Inherent processes are predesigned procedures for using software products.

question

24) A customer relationship management system is ________. A) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service B) a web application that allows businesses to manage customer suggestions and complaints in a structured fashion C) a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform D) a suite of software applications that integrates existing systems by providing layers of software that connect applications together

answer

A) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

question

25) Which of the following sentences is true about customer relationship management system (CRM)? A) CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. B) CRM systems vary in the degree of functionality they provide. C) CRM incorporates accounting, manufacturing, inventory, and human resources applications. D) CRM systems are not for every organization.

answer

B) CRM systems vary in the degree of functionality they provide.

question

26) The first step of the customer life cycle is marketing which involves ________. A) sending messages to the target audience to attract customer prospects B) attempting to win-back high value customers C) converting prospects into customers who need to be supported D) increasing the value of existing customers

answer

A) sending messages to the target audience to attract customer prospects

question

27) When prospects become customers who need to be supported, the organization is in the ________ stage of the customer life cycle. A) loss B) marketing C) customer acquisition D) relationship management

answer

C) customer acquisition

question

28) Which of the following is a component of relationship management? A) converting prospects into customers who need to be supported B) increasing the value of existing customers by selling them more product C) losing customers D) sending messages to the target audience to attract customer prospects

answer

B) increasing the value of existing customers by selling them more product

question

29) During which stage of the customer life cycle do win-back processes categorize customers according to value? A) customer acquisition B) marketing C) relationship management D) loss

answer

D) loss

question

30) ________ is the last stage of the customer life cycle. A) Marketing B) Customer acquisition C) Churning D) Relationship management

answer

C) Churning

question

31) Enterprise resource planning is ________. A) a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform B) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service C) a suite of software applications that integrates existing systems by providing layers of software that connect applications together D) a web application that allows businesses to manage customer suggestions and complaints in a structured fashion

answer

A) a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform

question

32) Which of the following is true about enterprise resource planning (ERP)? A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. B) ERP, though unable to incorporate functions of CRM, includes accounting, manufacturing, inventory, and human resources applications. C) The layers of ERP software enable existing applications to communicate with each other and to share data. D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

answer

D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

question

33) ________ is the worldwide leader of ERP vendors. A) Microsoft B) Epicor C) SAP D) SAS

answer

C) SAP

question

34) ________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. A) ERP B) EAI C) CRM D) SAP

answer

B) EAI

question

35) Which of the following is a function of EAI? A) It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. B) It posts activities in the general ledger and other accounting applications. C) It consolidates business operations into a single, consistent, computing platform. D) It enables a gradual move to ERP.

answer

D) It enables a gradual move to ERP.

question

36) Which of the following statements is true of EAI? A) The process of converting from a current system to an EAI system is a daunting task. B) The layers of EAI software prevent existing applications from communicating with each other. C) EAI makes use of a centralized database. D) EAI leverages existing systems—leaving functional applications as is, but providing an integration layer over the top.

answer

D) EAI leverages existing systems—leaving functional applications as is, but providing an integration layer over the top.

question

37) When implementing new enterprise systems, the only solution for resolving process issues and providing enterprise process management is ________. A) communicating the need for the change to the employees B) developing committees and steering groups C) establishing clear and absolute contractual guidelines D) reinforcing employees' sense of self-efficacy

answer

C) establishing clear and absolute contractual guidelines

question

38) ________ is a major task when implementing enterprise systems. A) Process blueprinting B) Encapsulation C) Module development D) Gap identification

answer

D) Gap identification

question

39) Which of the following is true about the challenges of requirements gaps? A) To specify a gap, an organization must know both what it needs and what the new product does. B) The first challenge is to find a licensed enterprise product that is a perfect fit for the organization. C) While identifying the gaps is easy, deciding what to with them is a major challenge. D) While resolving gaps, changing the way an organization adapts to a new application is easier than altering an application to match what the organization does.

answer

A) To specify a gap, an organization must know both what it needs and what the new product does.

question

40) ________ is a person's belief that he or she can be successful at his or her job. A) Hope B) Arrogance C) Faith D) Self-efficacy

answer

D) Self-efficacy

question

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

answer

False

question

Scheduling of groundskeeping is an example of a personal information system.

answer

False

question

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

answer

True

question

Workgroup information systems that support a particular department are sometimes called functional information systems.

answer

False

question

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

answer

True

question

The solutions to problems in an enterprise system usually involve more than one enterprise.

answer

False

question

Interenterprise information systems are information systems that are shared by two or more independent departments.

answer

False

question

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

answer

False

question

Information silos are not a problem until they begin to share data about the same entities.

answer

True

question

Information systems for both manufacturing and operations department of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

answer

True

question

Contrary to popular belief, isolation of departmental applications cannot be held responsible for disjointed business processes.

answer

False

question

Information silos can result in increased cost for an organization.

answer

True

question

One way to fix informational silos is to eliminate data that are duplicated and storing a single copy of the data in a shared database and revise business processes to use that database.

answer

True

question

When eliminating duplicate data by storing a single copy of data in a shared database, the first step is to alter business processes to use the shared database.

answer

False

question

When allowing the duplication to go on, each department must be mindful that they are processing a shared resource.

answer

True

question

Business process management is the activity of altering and designing business processes to take advantage of new information systems.

answer

False

question

Business process reengineering is efficient and economical.

answer

False

question

Inherent processes are predesigned procedures for using software products, saving organizations from expensive and time - consuming business process reengineering.

answer

True

question

An enterprise resource planning system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

answer

True

question

The first step of the customer life cycle is marketing.

answer

True

question

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

answer

True

question

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

answer

True

question

A lot of organizations today create their own enterprise systems from scratch.

answer

False

question

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

answer

False

question

One of the reasons why people fear change is because it threatens self-efficacy.

answer

True

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