BCOMM Exam 1 – Flashcards

Unlock all answers in this set

Unlock answers
question
Which of the following statements about business messages is true?
answer
Providing required information is essential because not providing enough information can leave your reader wondering how to respond.
question
Typically, in the context of developing effective business messages, the priorities of the targeted audience...
answer
tend to shift more often than values.
question
Which of the following is true of credibility?
answer
It is an important basis for effective communication.
question
Which of the following statements accurately describes the role played by character in the establishment of credibility?
answer
Character is especially important in long-term, collaborative relationships.
question
How does the use of figures of speech (such as idioms and metaphors) in business writing affect readers?
answer
It can confuse readers because they contain nonliteral meanings.
question
Which of the following should you do while constructing your list of references?
answer
Provide the current contact information of each of your references.
question
Which action demonstrates that Joaquin acts with transparency?
answer
He shares all relevant information with stakeholders.
question
Tulip has been asked to create an effective business message aimed at making the employees understand the benefits of working in a group. In the process of creating the business message, she studies the background of the employees and their needs and priorities. This action belongs to which step of the AIM planning process used for developing influential messages?
answer
audience analysis
question
The inductive approach to writing a business argument
answer
provides the supporting reasons first before the primary message.
question
While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?
answer
Have you shown that you value others?
question
Which of the following is most likely to lower a person's credibility?
answer
exaggeration of facts
question
Which of the following statements uses clichés to show enthusiasm for a potential position?
answer
The financial analyst position you posted on your website is my dream job.
question
The use of familiar words in business messages is most likely to
answer
help the readers to process the information easily.
question
In the course of creating an effective business message, excellent business thinkers are most likely to
answer
identify and articulate key questions and problems.
question
Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this?
answer
He strives to understand the interests and aspirations of his employees.
question
In the business world, caring can be demonstrated by
answer
considering the needs of customers and employees.
question
How should you position your contributions in a résumé?
answer
Most important contributions should be positioned first.
question
Which of the following actions by an interviewee is most likely to sabotage the interview process?
answer
dressing provocatively
question
Which of the following techniques is most likely to make business messages more positive?
answer
displaying a confident attitude
question
At the U.S. division of Bluebell Inc. the productivity of the employees is going down. Kinsey, the branch manager conducts thorough research and learns that most of the employees were involved in social loafing. If he wants to use the deductive approach, how should Kinsey structure his report to senior management?
answer
state the primary message; lay out supporting reasons; conclude with a call to action
question
Which of the following is most likely to be true about excellent business writers?
answer
They spend a significant amount of time reviewing their work.
question
While conducting the FAIR test, which of the following questions will help you analyze the impact of your business message?
answer
Have you thought about how the message will affect stakeholders?
question
Which of the following should ideally be one of the goals of a business communicator?
answer
to express the message in a way that respects others
question
A business leader can cultivate a sense of community by
answer
having a communication style that is we-oriented, not me-oriented.
question
People who speak out constructively about differences of opinion are most likely to have
answer
high relationship management skills.
question
In the context of attributes that establish credibility during the job application process, being ______ is associated with competence.
answer
resourceful
question
To keep their writing natural and engaging, business writers should avoid
answer
out-of-place words.
question
In all business messages, communicators should ideally aim to
answer
project concern for others.
question
Which of the following suggestions should be followed to build a well-reasoned business position?
answer
Use strong analogies.
question
Which of the following is a sign of a person paying attention?
answer
a nod to indicate acknowledgement
question
What is the most likely impact of slanting facts?
answer
It reduces the credibility of a business message.
question
Which of the following is true of competence?
answer
A person's reputation for competence is influenced by his or her communication skills.
question
The less specific you are while writing your business messages, the greater the possibility that your readers will
answer
scan and skim your message.
question
Which of the following is the effect of using active voice while writing business messages?
answer
It emphasizes the business orientation of action.
question
When you are trying to read another person's nonverbal clues, which of the following should you focus on the most?
answer
the eyes
question
Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of
answer
a filter of lifetime experiences.
question
Which of the following is one of the advantages of using the FAIR test to review business documents?
answer
It helps ensure that there are no logical errors in the message.
question
Which of the following statements effectively quantifies accomplishments in a previous job?
answer
organized a workshop for 100 sales representatives
question
In order to make business messages more positive, writers should focus on actions they can accomplish and demonstrate a realistic optimism. However, they should be careful
answer
not to exaggerate facts.
question
In his résumé, Mac lists the attributes "a proven track record of success" and "gives 110%." The use of such clichés will most likely
answer
give the impression that Mac has inflated beliefs about his abilities.
question
A sense of caring is demonstrated by an employer who
answer
prioritizes the development of his or her employees' skills.
question
To help business writers make their messages easier to read, they should
answer
use short sentences.
question
While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?
answer
The yoga program would increase the efficiency of the employees.
question
Which of the following employees is most likely to be an extrovert?
answer
Len meets everyone in the department by his third day on the job.
question
When writers use long paragraphs in business messages, it
answer
shows disrespect for the reader's time.
question
Which of the following is true of contemporary organizational culture?
answer
Most organizations are moving toward flatter communication structures.
question
Which of the following is an effective way of responding to questions during an interview?
answer
saying "I" instead of "we" when talking about accomplishments at work
question
When personal values and corporate values are aligned, employees have more
answer
integrity.
question
Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?
answer
physical
question
Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence's high ideals are referred to as
answer
values.
question
Daniel has to prepare a report outlining the reasons why his company is going to shut down two factories in the United States. How will Daniel structure the report if he wants to use the inductive method?
answer
lay out the supporting reasons in careful order; state the primary message
question
How can a business leader create an environment of transparency?
answer
by acknowledging the concerns of employees
question
Which of the following is most likely to be true about the people who exhibit high self-management?
answer
They spend a higher percentage of work conversations on work-related topics.
question
To break out of the reputation of an inexperienced newcomer, you should
answer
ask your boss for ideas about improving your professional reputation.
question
Which of the following should you avoid while constructing your list of references?
answer
including current supervisors who are not happy that you are leaving your current position
question
To build well-reasoned business positions, one should
answer
avoid faulty cause/effect claims.
question
During job interviews, telling stories about your ______ can create a positive connection between you and your potential employers.
answer
successes in the past
question
Which of the following is characteristic of learner mind-sets?
answer
viewing differences of opinion as normal
question
While analyzing the advantages of orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their work. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. Which of the following statements should Carter avoid making because it exaggerates the facts?
answer
Orientation programs eliminate the likelihood of new employees quitting their jobs.
question
Which of the following statements from a résumé best describes experience in a way that emphasizes action?
answer
assisted with the processing of client orders
question
The use of uncommon words in a business message is most likely to
answer
make it more difficult for readers to interpret the message.
question
Which of the following factors reduces the incidence of unethical behavior?
answer
a transparent atmosphere
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New