question

Which of the following statements about business messages is true?

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Providing required information is essential because not providing enough information can leave your reader wondering how to respond.

question

Typically, in the context of developing effective business messages, the priorities of the targeted audience...

answer

tend to shift more often than values.

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Which of the following is true of credibility?

answer

It is an important basis for effective communication.

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Which of the following statements accurately describes the role played by character in the establishment of credibility?

answer

Character is especially important in long-term, collaborative relationships.

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How does the use of figures of speech (such as idioms and metaphors) in business writing affect readers?

answer

It can confuse readers because they contain nonliteral meanings.

question

Which of the following should you do while constructing your list of references?

answer

Provide the current contact information of each of your references.

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Which action demonstrates that Joaquin acts with transparency?

answer

He shares all relevant information with stakeholders.

question

Tulip has been asked to create an effective business message aimed at making the employees understand the benefits of working in a group. In the process of creating the business message, she studies the background of the employees and their needs and priorities. This action belongs to which step of the AIM planning process used for developing influential messages?

answer

audience analysis

question

The inductive approach to writing a business argument

answer

provides the supporting reasons first before the primary message.

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While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?

answer

Have you shown that you value others?

question

Which of the following is most likely to lower a person's credibility?

answer

exaggeration of facts

question

Which of the following statements uses clichés to show enthusiasm for a potential position?

answer

The financial analyst position you posted on your website is my dream job.

question

The use of familiar words in business messages is most likely to

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help the readers to process the information easily.

question

In the course of creating an effective business message, excellent business thinkers are most likely to

answer

identify and articulate key questions and problems.

question

Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this?

answer

He strives to understand the interests and aspirations of his employees.

question

In the business world, caring can be demonstrated by

answer

considering the needs of customers and employees.

question

How should you position your contributions in a résumé?

answer

Most important contributions should be positioned first.

question

Which of the following actions by an interviewee is most likely to sabotage the interview process?

answer

dressing provocatively

question

Which of the following techniques is most likely to make business messages more positive?

answer

displaying a confident attitude

question

At the U.S. division of Bluebell Inc. the productivity of the employees is going down. Kinsey, the branch manager conducts thorough research and learns that most of the employees were involved in social loafing. If he wants to use the deductive approach, how should Kinsey structure his report to senior management?

answer

state the primary message; lay out supporting reasons; conclude with a call to action

question

Which of the following is most likely to be true about excellent business writers?

answer

They spend a significant amount of time reviewing their work.

question

While conducting the FAIR test, which of the following questions will help you analyze the impact of your business message?

answer

Have you thought about how the message will affect stakeholders?

question

Which of the following should ideally be one of the goals of a business communicator?

answer

to express the message in a way that respects others

question

A business leader can cultivate a sense of community by

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having a communication style that is we-oriented, not me-oriented.

question

People who speak out constructively about differences of opinion are most likely to have

answer

high relationship management skills.

question

In the context of attributes that establish credibility during the job application process, being ______ is associated with competence.

answer

resourceful

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To keep their writing natural and engaging, business writers should avoid

answer

out-of-place words.

question

In all business messages, communicators should ideally aim to

answer

project concern for others.

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Which of the following suggestions should be followed to build a well-reasoned business position?

answer

Use strong analogies.

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Which of the following is a sign of a person paying attention?

answer

a nod to indicate acknowledgement

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What is the most likely impact of slanting facts?

answer

It reduces the credibility of a business message.

question

Which of the following is true of competence?

answer

A person's reputation for competence is influenced by his or her communication skills.

question

The less specific you are while writing your business messages, the greater the possibility that your readers will

answer

scan and skim your message.

question

Which of the following is the effect of using active voice while writing business messages?

answer

It emphasizes the business orientation of action.

question

When you are trying to read another person's nonverbal clues, which of the following should you focus on the most?

answer

the eyes

question

Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of

answer

a filter of lifetime experiences.

question

Which of the following is one of the advantages of using the FAIR test to review business documents?

answer

It helps ensure that there are no logical errors in the message.

question

Which of the following statements effectively quantifies accomplishments in a previous job?

answer

organized a workshop for 100 sales representatives

question

In order to make business messages more positive, writers should focus on actions they can accomplish and demonstrate a realistic optimism. However, they should be careful

answer

not to exaggerate facts.

question

In his résumé, Mac lists the attributes "a proven track record of success" and "gives 110%." The use of such clichés will most likely

answer

give the impression that Mac has inflated beliefs about his abilities.

question

A sense of caring is demonstrated by an employer who

answer

prioritizes the development of his or her employees' skills.

question

To help business writers make their messages easier to read, they should

answer

use short sentences.

question

While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?

answer

The yoga program would increase the efficiency of the employees.

question

Which of the following employees is most likely to be an extrovert?

answer

Len meets everyone in the department by his third day on the job.

question

When writers use long paragraphs in business messages, it

answer

shows disrespect for the reader's time.

question

Which of the following is true of contemporary organizational culture?

answer

Most organizations are moving toward flatter communication structures.

question

Which of the following is an effective way of responding to questions during an interview?

answer

saying "I" instead of "we" when talking about accomplishments at work

question

When personal values and corporate values are aligned, employees have more

answer

integrity.

question

Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?

answer

physical

question

Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence's high ideals are referred to as

answer

values.

question

Daniel has to prepare a report outlining the reasons why his company is going to shut down two factories in the United States. How will Daniel structure the report if he wants to use the inductive method?

answer

lay out the supporting reasons in careful order; state the primary message

question

How can a business leader create an environment of transparency?

answer

by acknowledging the concerns of employees

question

Which of the following is most likely to be true about the people who exhibit high self-management?

answer

They spend a higher percentage of work conversations on work-related topics.

question

To break out of the reputation of an inexperienced newcomer, you should

answer

ask your boss for ideas about improving your professional reputation.

question

Which of the following should you avoid while constructing your list of references?

answer

including current supervisors who are not happy that you are leaving your current position

question

To build well-reasoned business positions, one should

answer

avoid faulty cause/effect claims.

question

During job interviews, telling stories about your ______ can create a positive connection between you and your potential employers.

answer

successes in the past

question

Which of the following is characteristic of learner mind-sets?

answer

viewing differences of opinion as normal

question

While analyzing the advantages of orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their work. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. Which of the following statements should Carter avoid making because it exaggerates the facts?

answer

Orientation programs eliminate the likelihood of new employees quitting their jobs.

question

Which of the following statements from a résumé best describes experience in a way that emphasizes action?

answer

assisted with the processing of client orders

question

The use of uncommon words in a business message is most likely to

answer

make it more difficult for readers to interpret the message.

question

Which of the following factors reduces the incidence of unethical behavior?

answer

a transparent atmosphere

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