BCOM 6-9 – Flashcard

question
Which of the following sounds most conversational?
answer
Thanks for your help last week
question
Which of the following does not contain a trite business phrase?
answer
We received your application for the marketing position
question
Which of the following is the best example of business writing?
answer
Please tell your employees about the company's new e-mail guidelines
question
The best way to evaluate your finished written message is by
answer
Receiving feedback
question
The subject line of an e-mail message should
answer
Summarize the main idea
question
Which of the following is not a common business use of blogs?
answer
To allow remote team members to share information and to access and edit their documents online
question
Annette wants to start a blog for her small business. What should she do first?
answer
Identify her audience
question
Majority of your writing on your job will be
answer
Routine, positive messages
question
What is the first question you should ask yourself as you begin to prepare a message?
answer
Is this business message necessary?
question
Mitchell has decided to write a letter to a local company to ask about internship opportunities. What should he do first?
answer
Analyze the purpose of the letter and the reader
question
A phone call or face-to-face visit is a better channel choice than e-mail when you need to
answer
All of these choices
question
Chandra wants to give her employees a brief update about an upcoming sales promotion. What is the best communication channel for Chandra to use to send this message to her employees?
answer
E-mail
question
Routine request and response messages should be written using
answer
The direct strategy
question
Natalie is writing a routine e-mail request. The main idea or purpose of her message should be placed in
answer
the opening.
question
Which of the following is the best example of placing the most important information first in a routine information request message?
answer
Please answer the following questions about your office printers
question
The best business writers do what in the opening paragraph of a routine request message?
answer
State immediately why they are writing.
question
Which of the following is a command disguised as a polite request?
answer
Will you please send my order by USPS Priority Mail?
question
Gemma is writing an e-mail message to a company to ask about its software for removing malware (malicious software) from her company's network. Which is the best opening statement for her letter?
answer
Please answer the following questions about your new malware removal program
question
What is the least accurate statement about routine response messages?
answer
Routine response messages generally use the indirect organizational pattern
question
Which of the following is the best closing for an adjustment letter?
answer
We hope that this refund check proves our commitment to providing excellent customer service
question
What is the most accurate statement about goodwill messages?
answer
Written goodwill messages give more importance to our well-wishing and provide a record that can be reread, savored, and treasured
question
The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?
answer
Savvy
question
Which of the following statements about formatting international business messages is most accurate?
answer
If a letter is important, have someone familiar with local customs read and revise it.
question
When should the direct pattern be used to communicate negative news?
answer
When firmness is necessary
question
When should the indirect pattern be used to communicate negative news?
answer
When the bad news will provoke a hostile reaction
question
The most important part of a bad-news letter is
answer
The section that explains the reasons for the bad news
question
Which of the following sentences uses the passive voice to present the bad news?
answer
Although the medical billing clerk position has been filled, we wish you well in your job search
question
Bad-news messages to customers differ from other bad-news messages in what one major way?
answer
Customers aren't going to be given the reason for the occurrence of the bad news
question
Caroline must deny a request made by one of her employees. The most effective statement in a bad-news message denying this request would be
answer
Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately
question
Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
answer
As soon as we receive your payment, we'll ship your order.
question
Allan is writing instructions for filing an employee grievance. He should use a bulleted list because the order of steps in the process is important
answer
False
question
Routine documents and complex documents are proofread using the same method
answer
False
question
Most companies try to control damage by writing to the individuals involved
answer
False
question
In a negative message, you should always use a buffer
answer
True
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question
Which of the following sounds most conversational?
answer
Thanks for your help last week
question
Which of the following does not contain a trite business phrase?
answer
We received your application for the marketing position
question
Which of the following is the best example of business writing?
answer
Please tell your employees about the company's new e-mail guidelines
question
The best way to evaluate your finished written message is by
answer
Receiving feedback
question
The subject line of an e-mail message should
answer
Summarize the main idea
question
Which of the following is not a common business use of blogs?
answer
To allow remote team members to share information and to access and edit their documents online
question
Annette wants to start a blog for her small business. What should she do first?
answer
Identify her audience
question
Majority of your writing on your job will be
answer
Routine, positive messages
question
What is the first question you should ask yourself as you begin to prepare a message?
answer
Is this business message necessary?
question
Mitchell has decided to write a letter to a local company to ask about internship opportunities. What should he do first?
answer
Analyze the purpose of the letter and the reader
question
A phone call or face-to-face visit is a better channel choice than e-mail when you need to
answer
All of these choices
question
Chandra wants to give her employees a brief update about an upcoming sales promotion. What is the best communication channel for Chandra to use to send this message to her employees?
answer
E-mail
question
Routine request and response messages should be written using
answer
The direct strategy
question
Natalie is writing a routine e-mail request. The main idea or purpose of her message should be placed in
answer
the opening.
question
Which of the following is the best example of placing the most important information first in a routine information request message?
answer
Please answer the following questions about your office printers
question
The best business writers do what in the opening paragraph of a routine request message?
answer
State immediately why they are writing.
question
Which of the following is a command disguised as a polite request?
answer
Will you please send my order by USPS Priority Mail?
question
Gemma is writing an e-mail message to a company to ask about its software for removing malware (malicious software) from her company's network. Which is the best opening statement for her letter?
answer
Please answer the following questions about your new malware removal program
question
What is the least accurate statement about routine response messages?
answer
Routine response messages generally use the indirect organizational pattern
question
Which of the following is the best closing for an adjustment letter?
answer
We hope that this refund check proves our commitment to providing excellent customer service
question
What is the most accurate statement about goodwill messages?
answer
Written goodwill messages give more importance to our well-wishing and provide a record that can be reread, savored, and treasured
question
The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?
answer
Savvy
question
Which of the following statements about formatting international business messages is most accurate?
answer
If a letter is important, have someone familiar with local customs read and revise it.
question
When should the direct pattern be used to communicate negative news?
answer
When firmness is necessary
question
When should the indirect pattern be used to communicate negative news?
answer
When the bad news will provoke a hostile reaction
question
The most important part of a bad-news letter is
answer
The section that explains the reasons for the bad news
question
Which of the following sentences uses the passive voice to present the bad news?
answer
Although the medical billing clerk position has been filled, we wish you well in your job search
question
Bad-news messages to customers differ from other bad-news messages in what one major way?
answer
Customers aren't going to be given the reason for the occurrence of the bad news
question
Caroline must deny a request made by one of her employees. The most effective statement in a bad-news message denying this request would be
answer
Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately
question
Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
answer
As soon as we receive your payment, we'll ship your order.
question
Allan is writing instructions for filing an employee grievance. He should use a bulleted list because the order of steps in the process is important
answer
False
question
Routine documents and complex documents are proofread using the same method
answer
False
question
Most companies try to control damage by writing to the individuals involved
answer
False
question
In a negative message, you should always use a buffer
answer
True