BCOM 6-9 – Flashcard
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Which of the following sounds most conversational?
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Thanks for your help last week
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Which of the following does not contain a trite business phrase?
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We received your application for the marketing position
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Which of the following is the best example of business writing?
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Please tell your employees about the company's new e-mail guidelines
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The best way to evaluate your finished written message is by
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Receiving feedback
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The subject line of an e-mail message should
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Summarize the main idea
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Which of the following is not a common business use of blogs?
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To allow remote team members to share information and to access and edit their documents online
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Annette wants to start a blog for her small business. What should she do first?
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Identify her audience
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Majority of your writing on your job will be
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Routine, positive messages
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What is the first question you should ask yourself as you begin to prepare a message?
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Is this business message necessary?
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Mitchell has decided to write a letter to a local company to ask about internship opportunities. What should he do first?
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Analyze the purpose of the letter and the reader
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A phone call or face-to-face visit is a better channel choice than e-mail when you need to
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All of these choices
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Chandra wants to give her employees a brief update about an upcoming sales promotion. What is the best communication channel for Chandra to use to send this message to her employees?
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E-mail
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Routine request and response messages should be written using
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The direct strategy
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Natalie is writing a routine e-mail request. The main idea or purpose of her message should be placed in
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the opening.
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Which of the following is the best example of placing the most important information first in a routine information request message?
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Please answer the following questions about your office printers
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The best business writers do what in the opening paragraph of a routine request message?
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State immediately why they are writing.
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Which of the following is a command disguised as a polite request?
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Will you please send my order by USPS Priority Mail?
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Gemma is writing an e-mail message to a company to ask about its software for removing malware (malicious software) from her company's network. Which is the best opening statement for her letter?
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Please answer the following questions about your new malware removal program
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What is the least accurate statement about routine response messages?
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Routine response messages generally use the indirect organizational pattern
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Which of the following is the best closing for an adjustment letter?
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We hope that this refund check proves our commitment to providing excellent customer service
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What is the most accurate statement about goodwill messages?
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Written goodwill messages give more importance to our well-wishing and provide a record that can be reread, savored, and treasured
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The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?
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Savvy
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Which of the following statements about formatting international business messages is most accurate?
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If a letter is important, have someone familiar with local customs read and revise it.
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When should the direct pattern be used to communicate negative news?
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When firmness is necessary
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When should the indirect pattern be used to communicate negative news?
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When the bad news will provoke a hostile reaction
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The most important part of a bad-news letter is
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The section that explains the reasons for the bad news
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Which of the following sentences uses the passive voice to present the bad news?
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Although the medical billing clerk position has been filled, we wish you well in your job search
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Bad-news messages to customers differ from other bad-news messages in what one major way?
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Customers aren't going to be given the reason for the occurrence of the bad news
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Caroline must deny a request made by one of her employees. The most effective statement in a bad-news message denying this request would be
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Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately
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Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
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As soon as we receive your payment, we'll ship your order.
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Allan is writing instructions for filing an employee grievance. He should use a bulleted list because the order of steps in the process is important
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False
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Routine documents and complex documents are proofread using the same method
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False
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Most companies try to control damage by writing to the individuals involved
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False
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In a negative message, you should always use a buffer
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True
