BC Chapter 5 Quiz – Flashcards
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Which of the following statements about e-mail use in the workplace is most accurate?
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The growing demand for information in the workplace has led to an increased use of e-mail among all U.S. workers.
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Routine e-mail messages and memos
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have only one topic that is informative and provides direction.
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Which of the following statements about Phase 3 of the writing process is correct?
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The writer of an e-mail should plan for feedback to ensure that the message is successful.
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As you compose a business document, you should
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use white space to separate short paragraphs
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Office Manager Brian Wells needs feedback from his employees. To improve feedback, which of the following sentences should he include in his e-mail?
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Are you comfortable with these suggestions?
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Which of the following messages is appropriate to send via e-mail?
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an announcement of a change in a meeting date
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Elena is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?
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Please Attend Staff Meeting August 15
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Most e-mails and memos should use frontloading, which means that
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the main idea is revealed immediately
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Alesia is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective direct opening?
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Please attend the all-staff meeting on August 15 to discuss the proposal for increased business hours and pay differentials for weekend work.
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Which of the following is the best advice for writing e-mail messages and memos?
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To help the receiver act on the subject, discuss only one idea.
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Your memos should have high skim value, which means
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information presented is easy to read and comprehend.
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Adding headings to organize information within a memo or e-mail can
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add visual impact and improve readability by seperating major ideas from details
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In addition to using a vertical list or headings to improve readability, you can use which of the following to focus attention or enhance comprehension?
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All answers are correct
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Generally, the body of an e-mail message or memo could close with action information, needed dates, a summary, or a
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closing thought
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Which of the following is the most appropriate closing for an e-mail message or memo?
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Please submit your report by August 1 so that the information can be presented at the seminar.
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Which of the following is NOT a guide word used in e-mail messages and memos?
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Response
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Good e-mail messages generally
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discuss only one topic
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What is the best advice for formatting hard-copy memos?
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Double-space and type in all caps the guide words.
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Which of the following situations is most appropriate for sending an e-mail message?
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Melissa must send the monthly sales data to her department.
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Good advice for e-mail is to use the "top-of-screen" test, which means
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conveying your purpose in the subject line and first paragraph
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E-mail produces a permanent record, so workers should follow which of these recommendations?
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Care about tone, correctness, and conciseness to create messages with the reader in mind.
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The term netiquette refers to the
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rules of polite online interaction
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Your primary function in an information or procedure e-mail or memo is to
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explain the idea clearly so that no further explanation is necessary
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Which of the following is an effective statement for an information or procedure e-mail or memo?
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Smokers may use the smoking area outside the north entrance as part of our smoke-free workplace policy.
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Which of the following is the best closing for an information request?
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Please send me your responses before the November 15 board meeting to select the service provider.
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When writing a procedure memo, you should use what type of list to identify the steps in the procedure?
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numbered lists
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What are unsolicited fax and e-mail messages called?
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spam
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To, From, Date, and Subject in an e-mail message or a memo are called
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guide words
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Writing an email message in all capital letters may suggest to the receiver that the writer is
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shouting
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Using bullets, numbers, and parallel form for listing information provides what type of value to your message?
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high skim value
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In emails and memos, an informative subject line is mandatory. Why?
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all of the above
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E-mails have become:
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all of the above
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The writing plan for information and procedure e-mail messages and memos should contain
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subject line, opening, body, and closing
