BA 342 Final Exam
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advertising to children
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children under 8-12 don't understand the company;s intent to sell and take things at face value youth influence buying power of their parents ex. Victoria's Secret marketing to children
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2 ways to regulate product information
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government and industry
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ways to do Industry regulation
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self discipline pure--by industry (International Federation of Pharmaceuticals Manufacturing) co-opted (Better Business Bureau)
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Ways to go Government Regulation
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negotiated (ex. Coke/Pepsi in India) Mandated (legal--FTC)
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Self regulation
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companies take it upon themselves to not manipulate customers
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International Federation of Pharmaceutical Manufactures Association Code of Ethics
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**GO to webpage example of INDUSTRY self regulation
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What is the AICPA
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American Institute of CPAs Code of Ethics example of INDUSTRY self regulation
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Ci-Op Regulation
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Better Business Bureau creates an advertising code read more on website
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3 purposes of the FTC (Federal Trade Commission) Q
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maintain free and fair competition in the economy *protect consumers* from unfair or misleading practices
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If we operated like Adam Smith says we should, would we need the FTC?
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no FTC is because we need regulation
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Amazon and Apple In App Purchasing
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games are free but have to buy things to advance within the game could be done without authorization from parents
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FTCs role in labeling food
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what is in food must be good, clear, and adequate for consumers to know what's in it
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2 subjects of "Product itself"
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safety and quality
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What was the number one issue of the ford/firestone case?
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safety
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Hershey peanut butter project?
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help future employees
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Three views on Quality and Safety
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contractual due care social cost
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contractual
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how companies use to sell goods (be smart enough to use and be safe)
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due care
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know product is safe and customer can use product safety expanded obligation
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2 parts of social cost
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strict liability absolutely liability
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strict liability
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design, maintenance, deliver, sale
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Q. absolute liability
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unknown issue A. "Need to take responsibility for any cost to society"/in all situations
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Ladder Safety Video: Contractual
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dont do something stupid
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Ladder Safety Video: Due Care
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safety stickers on ladder videos instructions
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Ladder Safety Video: Social Cost
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should ladder manufacturer be responsible for their ladder?
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Q. Xerox taking responsibility is an example of...
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social cost
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Q. employment at xerox?
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employment at will
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Caveat Emptor
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"let the buyer beware" way we used to do business
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Q. Caveat Vendor
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A. "Let the seller take care" the way we're doing business now
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Social Contract
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written or unwritten assumption of everything that goes into your employment contract
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social progression and employees
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before = personnel middle = HR after = human capital
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pros of Foxconn
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jobs modern facility some benefits shelter and food social interaction
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cons of Foxconn
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12 hr days unscheduled overtime no privacy company food company dorm low interest work suicides few connections low advancement
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past employee social contract
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stable job security lifetime one employer stable assignments loyalty to employer employer responsibility individual work focus
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present employee social contract
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declining job security norm = job changes temporary assignments loyalty to career personal responsibility team/project focus
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Q. old vs. new social contract?
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jobs are no longer as stable and therefore, employees are more loyal to their career than companies they work for/mgmt./boss
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Q. Which isn't part of the new social contract?
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stable job security
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4/13: Today you've joined a team of all Smeal majors at your company to work on a new ad campaign. You consider using the "free" option. What ad issue might this reflect? a. concealment b. psychology c. exaggeration d. ambiguous e. misleading
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d. amiguous
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4/18. Social responsibility has changed over time. Prior to the 1800s which model dominated CSR? a. stakeholder b. economic c. legal d. social e. stockholder
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b. economic
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Q. Which of the following do you do with firing?
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not via email desk rush not in public not on friday fair consistent business related well documented dismiss w/ care, choreograph notice in advance, mindful of employee logistics
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Q. illegal reason for firing someone
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discrimination
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moral management
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employees are a Human Resource treat with dignity
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amoral management
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treat employees as the law requires
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immoral management
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employees = factors of production to exploit for personal gain
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Alta Gracia Example
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moral management treating factory workers better paying workers a "living wage" (what they need to live/provide for their family comfortably) the elementary basket of goods
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child labor is an example of what type of management
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immoral
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the investment banking industry requires workers to work a crazy amount of hours a week. what kind of management is this?
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amoral
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Q. Iphone and Foxconn from apples point of few--what kind of mgmt?
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amoral--treat as law requires
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Q. "Amoral w/ respect to consumer?"
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letter of law, mgmt. rights
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2 types of rights employees have
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legal and moral
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the BIG THREE employee rights
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1. good cause (if fired) 2. due process 3. freedom of speech
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We watched a video in class of someone being fired in the front of all of their coworkers for no reason. What right is this violating?
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fired for cause
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What is employment at will
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when you take a job you can be fired or quit at any time
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pros of employment at will
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increase claims outs low performers risk weakening managers leverage increase hiring less jobs less flexibility favors employee and employer cost to rehires high company competitiveness
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cons of employment at will
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US stands alone arbitrary nature laws against respect (moral) employees rights trust expectations broken broken culture reduce claims
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exceptions to "at will"
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public policy implied contract good faith principal discrimination law pg. 496
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Q. You refuse to commit crime and refuse to do jury duty... can you get fired? explain.
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no--exception to at all = public policy
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What should you do to make sure you fired for cause?
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1. have you been fair? 2. consistent with all 3. business related 4. good documentation
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4/20. You currently work for Penn State and have considered the issue of "Due Process" for your employees. When you work apart from the legal system to provide due process for employees we refer to this as? a. mediation b. arbitration c. alternative dispute resolution d. adjudication by peers
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c. alternative dispute resolution
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Define Due Process
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rights to receive an impartial review of ones complaints and to be dealt with fairly
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What is alternative dispute resolution?
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resolving disputes *without litigation*
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Coca Cola and ADR
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MLK Jr. made speech "don't buy coca cola" because they discriminated against black workers and wouldn't hire them for any "good" positions settlement = $200M
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What kind of management is ADR?
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moral
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5 methods of ADR?
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1. open door policy (simplest) 2. ombudsman 3. peer review panel 4. mediation (non-binding) 5. arbitration (binding)
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Q. "Which is not ADR?"
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civil action
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What do businesses hire as separate entity to avoid legal disputes?
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ombudsman
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Freedom of Speech definition
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the right to express your opinions without censorship, restraint, or retaliation
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Where do we see the most issues with retaliation?
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top management
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What is a whistle blower?
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former/current employee who discloses improper actions by members of the organization with the goal to effect change
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Q. "Which is not part of whistle blowing definition?"
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duty to self interest of the whistle blower
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4 components of a whistle blower
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whistle blower themselves complaint organization accused party reported to
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What is false claims act?
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latin term: quid pro quo or other words to sue for lying
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Whistle Blowing traditional approach
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employees only duty is to the company
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whistle blowing emerging approach
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balances duty to the firm and public
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ADM and price fixing case
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**WHISTLE BLOWING EXAMPLE ADM was price fixing--screwed fixed income investors Mark Whitacre went to FBI and went undercover for 3 years to expose people involved movie made after this: "The Informant"
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What is the basic employee right that whistle blowing complies with?
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freedom of speech
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What is the result of the False Claims Act and the Dodd Frank Act?
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lets whistle blower have part of action
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Employee Stakeholders have expectations of...
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safety health privacy
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Privacy Problems (multi-select)
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both surveillance drug tests
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Q. What expectation was violated in the Yik Yak PSU terroristic threat?
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personal safety A. "having contingency plans ensuring safety of all stakeholders"
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PSU shooting 1996
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Jillian Robbins (shooter) Brendan Malovrh (stops her)
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Q. 6 categories for safety data
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transportation contacts with objects harmful substance exposure assaults and violent acts falls fires and explosions
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What is the #1 most dangerous job?
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fishing/farming/forestry Commercial fishery
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What does OSHA stand for?
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Occupational Safety and Health Administration
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What does OSHA do?
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ensures safety of workers and sets safety standards ex. falling off a ladder at work
