question

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

answer

FALSE

question

Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

answer

TRUE

question

Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.

answer

TRUE

question

Transaction processing systems are most commonly used by the senior management level of an organization.

answer

FALSE

question

In social business, firms use social networks for coordinating production tasks.

answer

FALSE

question

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

answer

TRUE

question

A hotel reservation system is a typical example of a management information system.

answer

FALSE

question

You would use an MIS to help decide whether to introduce a new product line.

answer

FALSE

question

Management information systems typically support non-routine decision making.

answer

FALSE

question

Most MISs use sophisticated mathematical models or statistical techniques.

answer

FALSE

question

Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.

answer

TRUE

question

Decision-support systems use internal information as well as information from external sources.

answer

TRUE

question

Shipping a product to a customer is an example of a business process.

answer

TRUE

question

ESSs draw summarized information from internal MIS and DSS.

answer

TRUE

question

ESSs are designed primarily to solve specific problems.

answer

FALSE

question

MIS job growth is projected to be 50% greater than other jobs in the next five years.

answer

TRUE

question

Enterprise systems often include transactions with customers and vendors.

answer

TRUE

question

Supply chain management systems are more externally oriented than enterprise systems.

answer

TRUE

question

A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.

answer

TRUE

question

Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

answer

TRUE

question

Identifying customers is a responsibility of the ________ function.

answer

sales and marketing

question

Producing bills of materials is a business process within the ________ function.

answer

manufacturing and production

question

Which of the following is an example of a cross-functional business process?

answer

creating a new product

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

answer

TPS

question

You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

answer

TPS with MIS capabilities

question

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

answer

transaction processing

question

Which systems are typically a major source of data for other systems?

answer

transaction processing systems

question

The term "management information systems" designates a specific category of information systems serving

answer

middle management functions.

question

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

answer

MIS

question

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

answer

management information systems.

question

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

answer

DSS

question

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

answer

Decision-support

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

ESS are specifically designed to serve which level of the organization?

answer

senior management

question

Executive support systems are information systems that support the

answer

long-range planning activities of senior management.

question

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

answer

executive support systems

question

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

answer

ESS

question

What is the most important function of an enterprise application?

answer

enabling business functions and departments to share information

question

________ are designed to support organization-wide process coordination and integration.

answer

Enterprise applications

question

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

answer

enterprise

question

The four major enterprise applications are

answer

enterprise systems, SCMs, CRMs, and KMSs.

question

Enterprise systems are also known as ________ systems.

answer

enterprise resource planning

question

An example of a highly structured decision is

answer

granting credit to a customer.

question

Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?

answer

customer and supplier intimacy

question

Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of

answer

SCMs.

question

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.

answer

Supply-chain management

question

________ systems are designed to help firms manage their relationships with their customers.

answer

CRM

question

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

answer

CMS.

question

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

answer

KMS

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

answer

an extranet with KMS capabilities

question

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

question

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

extranet

question

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

answer

extranet

question

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

answer

the Internet and networking technologies

question

Buying or selling goods over the Internet is called

answer

e-commerce.

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

answer

e-business.

question

Which of the following statements about collaboration is not true?

answer

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

question

Which of the following occupations would not be categorized as an "interaction" job?

answer

engineer

question

Which of the following decisions requires knowledge based on collaboration and interaction?

answer

Should we work with outside vendors on new products and services?

question

All of the following are direct business benefits of collaboration except for

answer

improved compliance with government regulations.

question

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

answer

virtual worlds

question

Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?

answer

the need for more efficient work hierarchies

question

All of the following statements regarding Lotus Notes are true except which one?

answer

It began as an e-mail and messaging client.

question

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

answer

remote/colocated

question

An example of a collaboration tool that supports colocated, asynchronous collaboration is

answer

a team room.

question

The principal liaison between the information systems groups and the rest of the organization is a(n)

answer

systems analyst.

question

A ________ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

Which of the following roles falls into the duties of an information systems manager?

answer

managing data entry staff

question

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

answer

CKO

question

The CPO is responsible for

answer

ensuring that the company complies with existing data privacy laws.

question

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

answer

business process

question

Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision making are referred to as ________.

answer

business intelligence

question

An ESS commonly uses a(n) ________ to display an array of charts and graphs of a business's key performance indicators.

answer

digital dashboard, dashboard

question

A Web interface used to present integrated personalized business content to users is called a(n) ________.

answer

portal

question

________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.

answer

Enterprise

question

Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.

answer

inter-organizational

question

A state Web site that allows citizens to pay parking fines online is a form of ________.

answer

e-government

question

________ are highly trained technical specialists who write the software instructions for computers.

answer

Programmers

question

________ are representatives of departments outside of the information systems group for whom applications are developed.

answer

End users

question

IT ________ includes the strategy and policies for using information technology within an organization.

answer

governance

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