question

Agile Development

answer

an adaptive project management process based on the changes in requirements, frequently deliver working version of projects, work closely with customers, design as you go, test as you go, can be used for business process,information system, and application development

question

Application

answer

same thing as application software

question

As-is Model

answer

a model that represents the current situation and process

question

Baseline WBS

answer

The final work-breakdown structure that shows the planned tasks, dependencies, durations, and resource assignments

question

Brook's Law

answer

Adding more people to a late project only makes the project later - larger staff requires increased coordination and more training

question

Business Analyst (1)

answer

a person who understands business strategies, goals and objectives and who helps businesses develop and manage business processes and information systems

question

Business Analyst (2)

answer

someone who is well versed in Porters models, organizational strategy, and systems alignment theory, like COBIT, and who also understands the proper role for techology

question

business process

answer

a network of activities, repositories, roles, resources, and flows that interact to achieve some business function ; sometimes called a business system

question

business system

answer

a network of activities that generate value by transforming inputs into outputs

question

business process management

answer

a cyclical process for systematically creating, assessing, and altering business process

question

business processes modeling notation (BPMN)

answer

standard set of terms and graphical notations for documenting business processes

question

what does COBIT stand for?

answer

Control Objectives for Information and related Technology

question

COBIT

answer

a set of standard practices, created by the information systems audit and control association, that are used in the assessment stage of the BPM cycle to determine how well an information system complies with an organization strategy

question

Configuration control

answer

a set of management policies, practices and tools that developers use to maintain control over the projects resources

question

Cost feasability

answer

an assessment of the cost of an information system development project that compares estimated cost to the available budget. Also known as development plus operational costs vs. value delivered

question

control flow

answer

a BPMN symbol that documents the flow of activity in a business process

question

critical path

answer

the sequence of activities that determines the earliest date by which the project can be completed

question

critical path analysis

answer

the process by which project managers compress a schedule by moving resources, typically people, from noncritical path tasks to critical path tasks

question

Data flow

answer

a BPMN symbol that documents the movement of data among activities and responsibilities in a business process

question

Delieverables

answer

tasks that are measured or observable steps in the development project

question

Diseconomies of Sales

answer

a principle that states as development teams become become larger, the average contribution per worker decreases

question

Gantt Chart

answer

a chart that shows tasks, dates, dependencies, and possible resources

question

Implementation

answer

in the context of system development life cycle, the phase following the design phase consisting of tasks to build, test, and convert users to the new system

question

Just-In-Time design

answer

portions of the design that are needed to complete the current work are done

question

Maintenance

answer

fixing the system to make it do what it was suppose to do in the first time - adapting to change in the system

question

Object Management Group (OMG)

answer

a software industry standards organization that created a standard set of terms and graphical notations for documenting business process

question

Organizational feasibility

answer

whether the program fits organizations company, culture, and legit requirements

question

paired programming

answer

the situation in which two computer programmers share the same computers and develop a computer program together

question

parallel installation

answer

a type of system conversation in which the system runs in parallel with the old one and the result of the two are reconciled for consistency

question

Parallel installation is expensive because it incurrs the cost of __________, but is the _________ form of installation.

answer

running both systems, safest

question

phased installation

answer

a type of system conversion in which the new system is installed in pieces across an organization(s). Then the organization tests tests each piece until the entire system has been installed

question

pilot installation

answer

a type of system conversion in which the organization implements the entire system on a limited portion of the business

question

Advantage of of Pilot Installation

answer

if the system fails, the failure is contained within a limited boundary - reduces exposure of business and protects new system from developing a negative reputation

question

plunge (or direct) installation

answer

a type of system conversion in which the organization shuts off the old system and starts the new system.

question

Disadvantage Installation

answer

if the system fails, the organization is in trouble- nothing can be done until the new system is fixed or the old one is re installed

question

Requirement analysis

answer

The second Phase in SDLC, in which developers conduct user interviews; evaluate existing systems; determine new forms/reports/queries; identifying new features and functions, including security, and create a new data model

question

resources

answer

people or information system application that are assign to roles in business processes

question

roles

answer

collection of activities in a business process

question

schedule feasability

answer

whether an information system will be able to be developed on a timetable needed - can it be done by this date?

question

stand-up

answer

In scrum, a 15 min meeting in which each team member states what he/she has done in the past day, what he/she will do in the coming day, and any factors that are blocking the process

question

swin-lane layout

answer

a process diagram layout similar to swimming lanes in a pool; each role in the process is shown in its own horizontal rectangle or lane

question

system conversion

answer

the process of converting business activity from the old system to the new

question

system analyst

answer

IS professionals who understand business and technology. they are active throughout the system development process and play a key role in moving the project form the conception and conversion, and maintenance.

question

System Analysts intergrate the work of ______,_______and______.

answer

programmers, testers and users

question

System Development Life Cycle (SDLC)

answer

classical process used to develop information systems

question

The basic steps in SDLC are:

answer

system definition requirement analysis component design implementation system maintenance

question

Technical feasability

answer

whether existing information tech will be able to meet the needs of a new information system

question

test plan

answer

groups of action and usage sequences for validating the capability of new using software

question

trade-off

answer

in project management, a balance of three critical factors: requirements, costs and time

question

velocity

answer

in scum, the total number of points that a team can accomplish in each scum period

question

waterfall method

answer

the assumption that one phase of the SDLC can be completed in its entirely and the project can progress, without any backtracking; to the next phase of SDLC

question

work breakdown structure

answer

a hierarchy of task required to complete a project; for a large project, it might involved hundreds or thousands of tasks

question

Chief Information Officer (CIO)

answer

the title of the principle manager of the IS department

question

Other titles for the CIO

answer

VP of Information services, director of information services, director of computer services

question

Chief Technology Officer

answer

The head of the technology group, Filters ideas and products to identify those most relevant to the organization

question

Green Computing

answer

environmentally conscious computing consisting of 3 major components: power management, visualization and e-waste management

question

outsourcing

answer

the process of hiring another organization to perform a service

question

advantages of out sourcing

answer

saves costs, gain experience, and free up management time

question

steering committee

answer

a group of senior managers from a company's major business function that works with the CIO to set the IS priorities and decider among major IS projects and alternatives

question

True/False: An application is a combination of hardware, software, and data components that accomplish a set of requirements

answer

True!

question

True/False: The systems of development life cycle (SDLC) is a process that can be used to develop both information systems and applications.

answer

True!

question

True/False: As IS development projects are difficult to budget and schedule, technical and organizational feasibilities are only approximate analyses

answer

False

question

True/False: User involvement is critical throughout the system development process

answer

True!

question

The SDLC process follows a linear sequence from requirements to design to implementation. Therefore, the SDLC process is also known as the __________

answer

Waterfall method

question

Rapid Application development, the unified process, extreme programming, and scrum have led to _________

answer

agile development

question

A _______ is a sequence of activities that determine the easiest date by which a project can be completed

answer

critical path

question

A ________ shows the task, dates, and dependencies for the tasks of a project

answer

Gnatt Chart

question

What is a characteristic of outsourcing?

answer

To achieve quality, it is easier to hire another vendor than it is rehire internal staff

question

Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased? A. Infrastructure as a Service (IaaS) cloud hosting B. Software as a Service (SaaS) C. Licensed software D. Virtualization

answer

B. Software as a Service (SaaS)

question

Which of the following personnel does not play a role in the applications development process? A. Systems analysts B. Programmers C. Test personnel D. Database designers E. Business analysts

answer

E. Business analysts

question

What are the roles in the applications development process?

answer

System analysts, programmers, test personnel, database designers

question

_______________ are IS professionals who understand both business and technology.

answer

system analuysts

question

True/False: Systems development always aims at a fixed target

answer

False

question

True/False: Information systems are never off-the-shelf

answer

true

question

True/False: systems development is never exclusively a technical task

answer

true

question

True/False: The systems development process must create and environment in which questions are both asked and answered

answer

true

question

True/False: Under-staffing is not a reason for dis-economies of scale

answer

true

question

True/False: The SDLC process can be applied to both information systems and applications

answer

true

question

True/False: The average contribution per worker is directly proportional to the team size

answer

false

question

True/False: More people to a system development project will make the project later

answer

true

question

True/False: SDLC is the classic process used to develop information systems

answer

...

question

Which is NOT a reason that can cause a business process to need changes and require management? A. The process is not able to accomplish its strategy B. New computer hardware is available C. The process may be using resources poorly D. Business fundamentals have changed behind the process E. The process needs to adopt new technology

answer

B. New computer hardware is available

question

Which is NOT a stage in the business process management (BPM)? A. Create components B. Model process C. Implement processes D. Assess results E. Change strategy

answer

E. Change strategy

question

___________ is the standard set of terms and graphical notations for documenting business processes

answer

Business process modeling notation (BPMN)

question

In a BPMN process diagram, you can use ______ to simple process diagrams and draw attention to interactions

answer

Swim lane layout

question

In a BPMN process diagram, ___________ represents the start of a proess

answer

Thin-lined circle

question

The correct sequence for the five phases in the systems development life cycle (SDLC) process is .....

answer

system definition > requirements analysis > components design > implementation > system maintenance

question

The project plan is made in the _______ phase of the systems development life cycle

answer

system definition

question

In a _______ installation, the new system runs alongside the old one until it has been test and is fully operational

answer

Parallel

question

The easiest and cheapest time to alter the information system is in the __________ phase

answer

Requirement analysis

question

The main problem of the SDLC approach to systems development is the ______ nature of the process

answer

waterfall

question

Which if NOT a key success of the SDLC projects? A. Do no adjust the plan via trade-offs B. Create a work-breakdown structure C. Create a project plan D. Manage development challenges E. Estimate time and costs

answer

A. Do no adjust the plan via trade-offs

question

Which is not a typical characteristic of a success Project Team? A. Team members take ownership of the project B. Team members are open to review and feedback C. Team members participate actively D. Team members specify tasks to be accomplished E. Team Composition remains fixed during the project

answer

E. Team Composition remains fixed during the project

question

Which is not something to consider when documenting system requirements for procedures and personnel? A. Consider organizational standards governing what hardware will be used B. Consider any union rules that restrict system activities C. Consider how the system needs to interface with other systems D. Consider organizational rules that require separation of duties and authorities E. Consider whether some actions can be taken only by certain departments

answer

A. Consider organizational standards governing what hardware will be used

question

Which of the following is not one of the dimensions of feasibility? A. Budgetary B. Planning C. Schedule D. Technical E. Operational

answer

B. Planning

question

Can large complex projects be managed with Scrum?

answer

no

question

True/False: Minimal documentation is prepared initially, but created as a Scrum project progresses

answer

true

question

True/False: Three roles are present to represent the owner, team members, and the Scrum master

answer

true

question

True/False: In Scrum, the team meets daily for 15-minute stand-ups

answer

true

question

True/False: Scrum designs and allots tasks to finish in a day or two

answer

true

question

Which of the following is done in the maintenance phase of SDLC? A. Component Design B. Routine maintenance C. Obtaining Requirements D. Fixing failures E. Training

answer

D. Fixing failures

question

Which of the following is NOT one of the reasons for the problems with SDLC? A. errors in budgeting and scheduling B. Lack of implementation training for users C. difficulty of documenting requirements in a usable way D. Minimal user feedback during the development phase E. Waterfall nature of SDLC

answer

B. Lack of implementation training for users

question

A ______ shows the task, start and finish dates, and dependencies for the tasks of a project

answer

Ganatt chart

question

In considering the trade-offs for systems development processes, what could cause dis economies of scale?

answer

Adding more people

question

Which is not a critical factor that need to be considered to manage development challenges? A. Dis-economies of scale B. Configuration C. Coordination D. Unexpected events E. Requiring overtime for systems developers

answer

E. Requiring overtime for systems developers

question

Process and systems development will evolve in the follow ways in the next ten years, except ________

answer

systems will become less integrated

question

The major function of the information department are as follows, except ______________ A. Protect informational assets B. Create an organizational strategy C. Manage outsourcing relationships D. Develop, operate and maintain applications and infrastructure E. Plan the use of IS to accomplish organizational goals and strategy

answer

B. Create an organizational strategy

question

_____________ is another more common title given to the VP of information services

answer

CIO

question

The CTO often heads the _________ group

answer

technology

question

The main difference in responsibilities between a business analyst role and the systems analyst role is ______

answer

developing process and systems that implement business strategy and goals

question

A __________________ works with users to determine system requirements, designs and develops jobs descriptions and procedures, and helps determine system test plans

answer

system analyst

question

The development group in a company's IS department is staffing primarily by programmers, test engineers, technical writers, and other development personnel - does the company develop in house programs?

answer

YES! They do develop in house programs

question

Because of the movement toward outsourcing, some companies have started a seperate group in the IS department for ____________.

answer

outsourcing relations

question

The help-desk function is usually part of the __________ group within the IS development

answer

operations

question

The major planning functions of the information systems department include the following except: A. Developing priories and enforce them within the IS department B. Communication IS issues to the executive group C. Managing the charge back of information system resource usage D. Aligning information system resouce usage E. Sponsoring steering committees

answer

C. Managing the charge back of information system resource usage

question

Because of the outsourcing company and the vendor can become so tightly integrated, ___________ the agreement can be very costly and risky

answer

ending

question

Which is NOT a responsibility of the CIO? A. Manages the computing infrastructure B. Establishes priorities for new projects C. Is involved in overseeing and negotiating outsourcing relationship D. Communicates with the managers of each IT department E. Runs the steering committees that review projects

answer

A. Manages the computing infrastructure

question

One of the management advantages of outsourcing is that the company can ___________

answer

gain expertise

question

True/False: Outsourcing saves direct management time

answer

false

question

True/False: Outsourcing increases indirect management time

answer

false

question

True/False: There is no guarantee that outsourcing will provide a certain level of quality

answer

true

question

True/False: Outsourcing involves significant implementation risk

answer

false

question

True/False: Outsourcing leads to greater budgetary instability

answer

false

question

Outsourcing companies face a certain loss of control when they hire other organizations to perform certain services. A particular disadvantage related to the loss of control is _______________

answer

that there is no easy way of exiting the outsourcing agreement

question

A company hires a travel agency to look after employee travel arrangements. This is an example of _____________

answer

Outsourcing an entire business function

question

A major concern with outsourcing is that the company may lose __________ by being forced to reveal proprietary trade secrets

answer

intellectual capital

question

An outsourcing provider may have their own methods and procedures that will be adopted by the hiring company; this is ____________

answer

one of the risks of outsourcing

question

As a user, you have a right to all of the following, except______ A. Access to social media and web-based email programs B. Receiving prompt attention to problems C. Reliable systems development and maintenance D. A secure computing environment E. Effective training

answer

A. Access to social media and web-based email programs

question

As a user, you have a responsibility to all of the following, except______ A. install only authorized programs B. protect your password C. apply software patches and fixed on your own D. learn basic computer skills E. Use computing resources according to the use policy

answer

C. apply software patches and fixed on your own

question

Which of the following statement is NOT TRUE about a steering committee? A. All major business functional areas are represented B. It is a group of senior managers C. It meets to resolve the most critical problems D. it works with the CIO to set IS priorities E. it provides a forum for users to express there is needs

answer

C. It meets to resolve the most critical problems - this is not true

question

To ensure that end users get prompt attention to their problems, the IT Department prioritizes complaints based on ___________

answer

how the problem interferes with the user's ability to do their job

question

User responsibilities to learn basic computer skills includes all of these except: A. learning routine security and backup procedure B. learning to protect the organization's data from being stolen C. learning to protect one's own password D. learn the techniques for the applications they use E. Learning to use the systems to perform your job

answer

E. Learning to use the systems to perform your job

question

Which of the following is the most critical skill that a next-generation CIO should have?

answer

Managing transformational change

question

True/False: Next generation CIOs rely on other to understand the IT architecture from end-to-end

answer

false

question

True/False: Next generation CIOs do not need to be innovators but instead should surround themselves with innovators and listen to them

answer

false

question

True/False: Next generation CIOs operate in a static environment where change is managed with quarterly release cycle

answer

false

question

True/False: Next generation CIOs need to be leaders in IT innovations

answer

true

question

True/False: Next generation CIOs need to have a greater understanding of complexity IT

answer

true

question

CIO's role as a fast mover is best described as ____________

answer

managing project delivery in shorter time cycles of weeks instead of months

question

What is different about today's IT environment ?

answer

new business needs occur more quickly today than they did in the past

question

In the ________ phase of development, IT professionals work with system users collect information about what they want the system to do

answer

analysis

question

Is building and programming the system a responsibility of the system implementation team?

answer

YES ! they do build and program the system

question

A part of the maintenance phase of system development is ________

answer

evaluation of the system to determine if further improvements need to be made

question

What is a distinguishing feature of the testing phase of systems development?

answer

it occurs before the system is installed by the implementation team

question

Which of the following is the last stage in the system development life cycle? A. Documentation B. Implementation C. Maintenance D. Testing

answer

C. Maintenance

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