question

The most important thing in issue identification is A. selection of the proper sources to scan. B. assigning the right person to scan the environment. C. identification of stakeholders with power, legitimacy, and urgency. D. getting the people who are confronted with new issues in touch with top managers.

answer

D

question

Companies that adopt issues management processes typically develop A. better reputations. B. more expertise in identifying issues. C. better relationships with internal stakeholders. D. more ethical behavior among their employees.

answer

A

question

Questions and dimensions can be used to rank or prioritize issues. Which of the following is not included? A. likelihood of occurrence B. impact on the organization C. how much impact will it have D. knowledge of the business

answer

C

question

Planning aspects of the issues management process include all of the following except A. identification. B. analysis. C. ranking. D. monitoring.

answer

D

question

The issues management process and crisis management process are both focused on A. improving stakeholder management. B. improving sustainability. C. improving financial performance. D. improving management development.

answer

A

question

The implementation phase of the issues management process does not include A. formulation of responses. B. putting the plan into action. C. evaluating the results of the response. D. monitoring the results.

answer

A

question

The next stage of formalization beyond having a single person managing issues is A. hiring outside consultants to handle the process. B. organizing a new and independent department specifically to manage issues. C. appointing an assistant to help with the administrative details of categorizing issues and publishing the in-house newsletter. D. assigning the issues management function to a team, usually within

answer

D

question

The most dramatic growth in importance of issues has been in ____ issues. A. financial B. social, ethical, and political C. practical D. military

answer

B

question

The case that is generally agreed to have "made" crisis management is the A. Ford/Firestone tire tread separation case. B. Johnson & Johnson/Tylenol case. C. Enron scandal. D. Exxon Valdez oil spill.

answer

B

question

One of the benefits of the portfolio approach is that it helps A. identify issues. B. prioritize issues. C. resolve issues. D. spread authority among managers to deal with issues.

answer

B

question

Key questions proposed to use in analyzing issues includes all of the following except A. who is affected by the issue? B. who is in a position to exert influence on the issue? C. who can best afford to resolve the issue? D. who ought to care about the issue?

answer

C

question

The crisis resolution stage is A. the first stage of managing a crisis B. cannot overlap other stages C. defined in duration D. the goal of crisis management

answer

D

question

The best stage at which to address a developing issue is at the: A. felt need stage B. media coverage stage C. leading political jurisdictions adopt policies stage D. regulation and litigation stage.

answer

A

question

The ultimate objective of issues and crisis management is A. prevention of harm to the firm. B. avoidance of crises. C. to increase the organization's social responsiveness to stakeholders. D. understanding of stakeholders' interests.

answer

C

question

The principal distinction between the conventional and strategic management approaches to issues management is A. how broadly the idea of issues in conceived to be. B. how broadly responsibility for issues management is spread. C. how broadly the firm defines who its stakeholders are. D. how many issues are being managed at one time.

answer

A

question

Which of the following is not a stage in the issues development process? A. felt need B. resolution C. media coverage D. regulation

answer

B

question

When managers consider issues that affect their firm, they often ignore A. ethical considerations. B. financial concerns. C. personnel matters. D. personal stakes.

answer

D

question

The evaluation, monitoring, and control of issues involves A. continual control of responses to ensure that they remain on track. B. extensive cost/benefit analyses. C. deciding what to do about the issues the firm faces. D. appointing a separate team within the public affairs office to perform the control function.

answer

A

question

Which of the following issues has always been part of the business process? A. legislative B. ecological C. financial D. social welfare

answer

C

question

Which of the following is not a feature that distinguishes the conventional approach to issues management from the strategic management approach? A. how broadly issues are defined B. whether the function stands alone or is integrated with other functions C. who within the firm implements the system D. at what level of the firm issues identification takes place

answer

D

question

The most rudimentary form of issue identification entails A. subscribing to a news clipping service. B. subscribing to a forecasting service. C. assigning a member of the organization to continuously scan a variety of publications. D. relying on the staff of the public affairs office to scan the environment.

answer

C

question

The companies that stood out for their excellent handling of the Hurricane Katrina crisis in 2005 were: A. Ace Hardware and Pella Windows B. WalMart and Home Depot C. Lowe's and Publix D. McDonald's and Burger King

answer

B

question

All of the following are predictors of social change EXCEPT: A. leading events. B. leading authorities. C. leading crises. D. leading organizations.

answer

C

question

Emerging issues have all of the following characteristics except A. the terms of the debate are not clearly defined. B. the issue deals with matters of conflicting values and interests. C. trade-offs are not yet needed. D. the issue does not lend itself to resolution by expert knowledge.

answer

C

question

Which of the following is not one of the four stages of a crisis? A. prodromal stage B. acute crisis stage C. chronic crisis stage D. crisis regulation stage

answer

D

question

Which of the following is not an assumption we make when we use issues management? A. Issues can be identified earlier and more completely than in the past. B. Early anticipation of issues gives the firm more options. C. Issues are so complex that firms have little chance to resolve them favorably. D. The firm will be able to identify stakeholders earlier than in the past.

answer

C

question

Which of the following is not one of Molitor's leading forces? A. leading events B. leading literature C. leading economic indicators D. leading political jurisdictions

answer

C

question

The strategic management approach to issues management takes a ____ view of the process. A. narrow B. broad C. futuristic D. historical

answer

B

question

Issues management today can be considered a subset of the activities of A. public affairs departments. B. strategic planning staffs. C. public relations departments. D. various ad hoc committees.

answer

A

question

The immediate result of environmental scanning is often A. identification of emerging issues. B. publication of an in-house newsletter that is distributed throughout the company. C. publication of a list of emerging issues for internal and external stakeholders. D. resolution of some issues.

answer

B

question

According to research done by David Callahan, all of the following are reasons why cheating is on the rise except

answer

declining wages.

question

Which of the following is not a level at which ethics may be addressed?

answer

small group

question

The personal level of ethical challenges include situations we face in our personal lives

answer

outside of the work context.

question

Ethical issues at the organizational level

answer

confront people in their roles as managers or employees.

question

Which of the following is not an act of misconduct commonly observed in the workplace?

answer

industrial espionage

question

Ethical issues at the industry level

answer

can also be related to a specific profession.

question

Which of the following is the most basic assumption we make in discussing personal and managerial ethics?

answer

people want to behave ethically

question

Decisions about ethical situations often present a(n)

answer

conflict of interest

question

An ethical concept or rule that helps the decision maker take an ethical course is called a(n)

answer

ethical principle

question

Teleological theories focus on

answer

consequences

question

Ethical theories that focus on duties are called

answer

deontological.

question

The ethical principle that states, "we should always act so as to produce the greatest ratio of good to evil for everyone" is

answer

utilitarianism

question

Kant's categorical imperative argues that one's sense of duty is derived from

answer

reason

question

Which of the following is not a formulation of Kant's categorical imperative?

answer

Act only according to that maxim by which you increase the overall happiness of everyone affected by your action.

question

Kant's categorical imperative emphasizes all of the following concepts except

answer

virtues

question

Moral rights

answer

are important, justifiable claims.

question

The basic idea that underlies the principle of rights is that

answer

they cannot be overridden by utility.

question

Which of the following is not a type of justice mentioned in the textbook?

answer

utilitarian justice

question

The ethics of care may help managers utilize

answer

the stakeholder perspective

question

Unlike other ethical principles, virtue ethics focuses on

answer

the individual becoming virtuous.

question

The key to the Golden Rule is

answer

impartiality.

question

Reasons to use the Golden Rule as an ethical principle include all of the following except

answer

it is a uniquely Christian principle.

question

The Rawls Principle of Justice indicates that we need a fair method by which we may choose the principles through which conflicts will be resolved. Which of the following is not a principle of justice underlying his theory?

answer

public policy should raise as high as possible the social and economic well-being of society's best-off individuals.

question

The test of one's best self relies on one's

answer

self concept

question

One of the most powerful ethical tests is the test of

answer

making something public

question

The top factor in managers' unethical behaviors is consistently cited as

answer

behaviors of superiors

question

Based on surveys of managers, the society's moral climate appears to

answer

serve as a background factor in managers' decisions.

question

The moral tone of an organization is set by

answer

top management

question

The pressure to compromise one's personal ethical standards is felt most by

answer

lower level managers

question

The most important factor in ethical leadership is

answer

what leaders do

question

Ethical leadership is founded on two pillars. These are

answer

the manager as a moral person and a moral manager.

question

The three attributes of being a moral person include all of the following except

answer

attitudes

question

Being a moral manager involves all of the following activities except

answer

delegating effectively

question

Being forthright, sincere, and honest in communicating with others is referred to as

answer

candor

question

refers to a quality, characteristics, or state in which activities, processes, practices, and decisions in companies become open or visible to the outside world.

answer

Corporate Transparency

question

A growing school of thought argues that should be made part of management training, executive development programs, and business school education.

answer

ethics

question

Each of the following are characteristics of servant leaders except:

answer

deception

question

An ethics screen is

answer

a set of select standards against which the proposed action is compared.

question

The critical factor in the success of codes of conduct is

answer

whether or not the codes become "living documents."

question

Moral organizations are

answer

fully populated by moral managers making moral decisions.

question

Which of the following is not an element of effective ethics programs?

answer

delegation of authority

question

Which of the following is NOT a way of perceiving ethical codes?

answer

as a compass

question

The Enron Era brought about a broad range of legal and ethic charges that included all the following except

answer

building company assets

question

The Wall Street fmancial scandals involved all the following except

answer

ethical lending

question

At the macro level, big business is being questioned for its:

answer

legitimacy

question

An NBES Survey concluded that ethical misconduct

answer

at work was down slightly

question

There is no doubt that the media are

answer

reporting ethical problems more frequently and fervently.

question

Public opinion polls regarding business ethics are

answer

difficult to assess because the media keeps ethics scandals in the public eye.

question

The former CEO of Bendix Corporation blames the apparent decline in business's ethical behavior on

answer

the contexts in which corporate decisions are made.

question

One of the functions of corporate governance is

answer

oversight of senior managers

question

The discipline that deals with what is good and bad and with moral duty and obligation is

answer

ethics

question

A doctrine or system of moral conduct is called

answer

morality

question

Business ethics is

answer

concerned with right and wrong behavior within a business context.

question

Concepts of right and wrong are increasingly being interpreted today to include all of the following except

answer

equality

question

The area of ethics that is concerned with supplying and justifying a coherent moral system of thinking and judging is called

answer

normative ethics

question

Which of the following is not one of the major approaches to thinking about business ethics?

answer

rights and duties approach

question

The focus of descriptive ethics is on

answer

learning what is occurring in the realm of moral behaviors and practices.

question

The approach to business ethics in which we compare a decision or practice to prevailing norms of acceptability is the

answer

conventional approach

question

The minimum standard of ethical behavior can be thought of as

answer

adhering to the law

question

Which of the following is not an element of making ethical judgments?

answer

awareness of the moral implications of a situation

question

The most serious danger of using the conventional approach to business ethics is

answer

lapsing into ethical relativism.

question

All of the following are questions that capture the central meaning of ethics except

answer

what happened?

question

Questions about business ethics can be asked at any of the following levels except

answer

economic

question

The normative question of ethics is

answer

what ought to be?

question

The ethics question "how do we get from what is to what ought to be?" is

answer

practical

question

The challenge in all managerial situations is take what can be done and what should be done and find

answer

a balance

question

Which of the following is not a model of ethical management provided in the textbook?

answer

semi-moral management

question

The model of ethical management that implies a positive and active opposition to what is right is called

answer

immoral management

question

The ethical management model that conforms to high standards of behavior or professional standards of conduct is

answer

moral management

question

The model of ethical management in which managers fail to take morality into account when making decisions is

answer

amoral management

question

The key operating question of immoral management is

answer

can we make money with this action, regardless of what it takes?

question

The key operating question of moral management is

answer

will this action be fair to all stakeholders?

question

The key operating question of amoral management is

answer

can we make money with this action?

question

The "integrity strategy" espoused by Lynn Sharp Paine is similar to the

answer

moral management model

question

Managers who believe that business decisions are not subject to moral constraints tend to utilize the

answer

intentional amoral management model.

question

Managers who simply fail to consider moral questions when making business decisions use the

answer

unintentional amoral management model.

question

Which of the following is not a structural aspect of unconscious accounting bias?

answer

ambivalence

question

The population hypothesis regarding ethical management models is

answer

the three models approximate a normal, bell-shaped curve.

question

The individual hypothesis regarding ethical management models is

answer

that individuals managers utilize all three of the models at different times and situations.

question

Lawrence Kohlberg's model of moral development includes all of the following levels except

answer

law and order morality.

question

Which of the following is not a source of a manager's values that is external to the firm?

answer

scientific

question

The sense that concern for fairness, justice, and due process to people, groups, and communities should be woven into managerial decision-making is called

answer

moral obligation.

question

Moral imagination is:

answer

being able to see economic and moral relationships

question

An element of moral judgment is all the following except

answer

managerial competence

question

International markets must be pursued if firms want to remain

answer

competitive

question

Peter Drucker has labeled the expanded global marketplace the

answer

transnational economy

question

Which of the following is not a feature of the global economy?

answer

international laws governing fair trade

question

The process by which firms increase their awareness of the influence of international activities on their future and establish and conduct transactions with firms from other countries is known as

answer

internationalization

question

Economic integration of many formerly national economies into one worldwide economy is called

answer

globalization

question

The criticism of their use of sweatshops has led MNCs to do all of these things except::

answer

create the Fair Labor Association (FLA).

question

Moving jobs that have historically resided in the home country to a lower-cost host country is called

answer

offshoring

question

The FCPA differentiates between:

answer

bribes and grease payments

question

The most challenging situation for an MNC to face is

answer

operating in less-developed countries.

question

The philosophy of Western industrialized nations and their MNCs includes all of these factors except:

answer

decentralization

question

The advantages of offshoring to developing countries have been:

answer

decreasing

question

In the 1970s, because of the differing safety standards around the world, American firms:

answer

took all of these actions

question

Which of the following is not one the broad issues facing MNCs in their relationships with host countries?

answer

religious and other traditional holidays

question

Ethical issues in the global envirornnent include all of these except:

answer

production efficiency

question

Major strategies MNCs may use to conduct global business, but still maintain an ethical sensitivity include all of these

answer

modify or redesign products.

question

Regarding the infant formula controversy, Nestle was criticized for all of these actions except:

answer

providing purified water with the formula.

question

All of the following groups have criticized MNC labor practices except

answer

church groups.

question

Which of the following is not a characteristic of sweatshops?

answer

forced prostitution

question

Which of the following is not an SA8000 standard proposed to improve sweatshop conditions?

answer

provision of educational opportunities for workers

question

All of the following are proposed standards for the SA8000 program, to improve sweatshop conditions, except

answer

providing retirement benefits

question

The Alien Tort Claims Act applies to:

answer

actions that occur on U.S. soil.

question

U.S. based MNCs are increasingly interested in cases brought under the Alien Tort Claims Act because

answer

they are increasingly being named as defendants in tort cases for doing business in countries with repressive governments.

question

Which of the following is not an example of corruption?

answer

negotiating for the lowest price on a contract

question

All of the following are arguments in support of bribery except

answer

it is a way of providing needy foreigners with money they need.

question

Which of the following is not an argument commonly used against bribery?

answer

Bribes are unfair because foreigners can get them, while U.S. citizens cannot.

question

The Foreign Corrupt Practices Act

answer

makes it illegal for the representative of an American corporation to offer or pay officials offoreigu governments for the purpose of getting or maintaining business.

question

The Foreign Corrupt Practices Act allows

answer

grease payments.

question

Payment of a bribe implies some type of

answer

quid pro quo.

question

Which of the following is not part of the anticorruption movement?

answer

World Trade Organization

question

In 2012, the United States' rank in the Corruption Perception Index was:

answer

in the top 20.

question

Global trade is:

answer

slowing down.

question

The position that advocates that an MNC should continue to follow its home country's ethical standards even while operating in another country is known as

answer

ethical imperialism.

question

The position that advocates that an MNC follow the host country's ethical standards is called

answer

ethical relativism

question

Which of the following is not one of home/host stakeholder pressures?

answer

economic system

question

Current standards for SA800 include all the following except

answer

certifications

question

Arguments against bribery include all the following except

answer

managers can deal with corrupt governments

question

Which of the following is not a strategy for improving global business ethics?

answer

imposing the home country's ethical standards on the host country

question

The ethics and global strategy plan for improving global business ethics has as its central idea

answer

utilizing ethical standards as significant inputs into top-level strategy formulation and implementation.

question

An attempt to assess the underlying moral justifications for corporate actions and the consequent results of those actions are contained in

answer

ethical impact statements.

question

Arguments in favor of bribery include

answer

necessary for profit

question

Multinational corporations are all of the following except

answer

financial powerhouses

question

Grease payments are all of following except

answer

monies given to high ranking officials

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