Project Management Chapter 10 – Flashcards
Unlock all answers in this set
Unlock answersquestion
_____ involves determining the information and communications needs of the stakeholders.
answer
Planning communications
question
The output of the _____ process is a communications management plan.
answer
planning communications
question
Managing communications is part of the _____ process of the project communication management.
answer
executing
question
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
answer
Call Phil in for a private meeting to appreciate his work.
question
Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
answer
58
question
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
answer
Short face-to-face meetings
question
As the number of people involved in a project _____, the complexity of communications _____.
answer
increases, increases
question
The formula to determine the number of communication channels is _____, where n is the number of people involved.
answer
n (n-1)/2
question
Using the formula for calculating the number of communication channels, how many channels would two people require?
answer
1
question
Using the formula for calculating the number of communication channels, how many channels would five people require?
answer
10
question
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
answer
5
question
Which of the following is true of a project communications plan?
answer
The communications plan should be part of the overall project management plan.
question
An example of push communication is _____.
answer
voice mails
question
An example of pull communication is _____.
answer
blogs
question
Which of the following is true of push communication?
answer
Information is sent to recipients without their request.
question
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
answer
Meetings
question
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
answer
e-mail
question
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
answer
meeting
question
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
answer
meeting
question
_____ address where the project stands in terms of meeting scope, time, and cost goals.
answer
Status reports
question
____ describe where the project stands at a specific point in time.
answer
Status reports
question
____ describe what the project team has accomplished during a certain period.
answer
Progress reports
question
____ predict future project status and progress based on past information and trends.
answer
Forecasts
question
Which of the following questions is typically addressed by a project forecast?
answer
How much more money will be needed to complete the project?
question
E-mail communication is most suited for:
answer
communicating routine information.
question
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
answer
wiki
question
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
answer
subject
question
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
answer
If the entire message can fit in the subject line, put it there.
question
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
answer
lessons-learned report
question
_____ are a complete set of organized project records that provide an accurate history of the project.
answer
Project archives
