ODM Part 3 – Flashcards
Unlock all answers in this set
Unlock answersquestion
A major advantage of job specialization in business is increased (what)
answer
Productivity
question
A behavioral approach to job design which increases responsibility for planning and coordinating tasks is known as what
answer
Enrichment
question
The methods analysis chart, which describes the overall sequence of operations, transportation, storage, delays, and inspection is known as what
answer
Flow process Chart
question
One form of long-term team that is increasingly being used, especially in lean production settings, is what
answer
Self-Directed or Self managed
question
65. Disadvantages of having global operations are what
answer
Unskilled labor, import restrictions, criticism, transportation costs, security costs
question
Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it
answer
Clustering
question
What are some of the location options that management can consider in location planning
answer
Expand existing facility, add new location, relocate, do nothing
question
Which is the last step in the procedure for making location decisions
answer
Evaluate alternatives and make a selection
question
When a location evaluation includes both quantitative and qualitative inputs, what technique should be used
answer
Factor rating
question
The center of gravity method is used to do what to travel time, distance, and costs
answer
Minimize
question
Having facilities, personnel, and operations located around the world is called what
answer
Globalization
question
The method for evaluating location alternatives that uses composite (weighted-average) scores is known as
answer
Factor rating analysis
question
The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what?
answer
ISO 9000, ISO 14000
question
What tools are used for quality management
answer
Flowcharts, check sheets, histograms, control charts, pareto analysis, scatter diagram, cause and effect diagram, run charts.
question
A tool that depicts process variation graphically is known as what
answer
Control Chart
question
What are the types of the "costs of quality"
answer
apprasial cost, prevention cost and failure cost
question
The Deming Prize was established by what or whom
answer
Japanese
question
Lost production time, scrap, and rework are examples of what type of cost
answer
Internal failure costs
question
Warranty service, processing of complaints, and costs of litigation are examples of what types of cost
answer
External failure costs
question
Costs of inspectors, testing, test equipment, and labs are examples of what types of cost
answer
Appraisal Costs
question
Quality planning and administration, quality training, and quality control procedures are examples of what types of cost
answer
Prevention costs
question
Deciding how much to invest in the prevention of defects can be analyzed using what technique
answer
Return on quality
question
The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what
answer
Pareto analysis
question
The quality control improvement tool that resembles a "fishbone" is called what
answer
Cause and effect diagram
question
TQM stands for what
answer
Total Quality Management
question
The tool that is useful in documenting the current process is known as what
answer
A flow chart
question
The tool that is useful in the collection and organization of data is called what
answer
Check sheet
question
A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what
answer
Brainstorming
question
Focusing attention on the most important problem areas is referred to as what
answer
Pareto analysis
question
The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what
answer
Benchmarking
