question

The standard setting for the margin in business correspondence is 2 inches. T/F

answer

False

question

The USPS abbreviation PA stands for Philadelphia. T/F

answer

False

question

Tan Kraft envelopes are also called clasp envelopes. T/F

answer

True

question

You need to capitalize all the words in the closing of a business letter. T/F

answer

False

question

Most business letters are written on letterhead paper, which identifies the business. T/F

answer

True

question

The receiver's name is repeated in the dateline. T/F

answer

False

question

Tracing is the action the post office will take when a piece of mail does not reach its destination. T/F

answer

True

question

The USPS abbreviation for Kansas is KA. T/F

answer

False

question

Fourth-class mail is also called parcel post. T/F

answer

True

question

Enc in a business letter means enclosure. T/F

answer

True

question

____ is the process that ensures that a document is accurate,clear and complete; free of grammatical errors; organized logically; and written in an appropriate style.

answer

Editing

question

_____,which can be printed from a computerized mailing list, can greatly speed the process of addressing envelopes for bulk mailings.

answer

Address label

question

The USPS abbreviation for center is ________.

answer

CTR

question

Most correspondence generated in a medical office ,such as letters, postcards, and invoices, is sent by _______-.

answer

First-Class Mail

question

The web address for the U.S. Postal Service web page is ______.

answer

www.USPS.com

question

___________ include information such as the number of enclosures that are included with the letter and the names of other people who will be receiving copies of the letter.

answer

Notations

question

__________ means thoroughly checking a document for errors.

answer

Proofreading

question

The ______, which is placed about three lines below the preprinted letterhead text,gives the day, month and year.

answer

Dateline

question

The ______ omits the salutation and complimentary closing.

answer

Simplified letter style

question

In the ____, or block style, all lines are flush left.

answer

Modified block letter style

question

Business letters written with the modified-block letter style with indented paragraphs are identical to the modified-block style except the paragraphs are ________.

answer

Indented 1/2 inch

question

The ______ similar to full block but it differs in that the dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right.

answer

modified-block letter style

question

When writing a business letter, it is proper to include at least _____ in each paragraph.

answer

Two sentences

question

Two different styles of punctuation used in correspondence are ______ and ______.

answer

Open & Mixed

question

The first step in processing mail is ___________ it.

answer

Sorting

question

The USPS uses electronic __________ to help speed mail processing.

answer

Optical character reader

question

The space around the edges of a form or letter that is left blank is called the ________.

answer

margin

question

The ______ of a letter consists of single-spaced lines that are the content of a business letter.

answer

Body

question

______ written on the outside of a letter or package means that the letter or package should not be opened by anyone but the addressee.

answer

Confidential

question

The most common envelope sized used for correspondence is the ________.

answer

No.10 envelope

question

Lancets, tongue depressors, and sutures are examples of general supplies. T/F

answer

False

question

Bulky must be stored separately from other products. T/F

answer

False

question

The average medical practice spends between 4-6 % of its annual gross income on administrative,clinical, and general supplies. T/F

answer

True

question

The best place to store the office holiday decorations is by the furnace. T/F

answer

False

question

A medical assistant should avoid storing boxes or supplies near a water heater, air -conditioning unit, heater or stove. T/F

answer

True

question

Holiday cards are example of general supplies. T/F

answer

False

question

You should order by rush order only as absolutely required. T/F

answer

True

question

The list of supplies the office uses regularly and the quantity in storage constitute the office inventory. T/F

answer

True

question

The FTC requires supply companies to provide merchandise within 30 days to give you an option of cancelling with a full refund. T/F

answer

True

question

Paper administrative supplies should be stored lying flat after being taken out of the original shipping box. T/F

answer

False

question

It is a bad idea to take advantage of phone solicitations to help control costs of supplies. Dishonest solicitors may ask for payment up front and not deliver any goods. T/F

answer

True

question

A purchase order requires an authorizing signature. T/F

answer

True

question

Paper cups are considered as a general supply. T/F

answer

True

question

A purchase requisition is a formal request from a staff member or doctor. T/F

answer

True

question

Most vital items are pieces of equipment that are used indefinitely. T/F

answer

False

question

A disbursement is a payment of funds. T/F

answer

True

question

The unit price of an items is the price per item. T/F

answer

True

question

Unit prices are usually lower at larger quantities. Therefore, it makes sense to buy more items than you need and can store.T/F

answer

False

question

The word supplies refers to expendable items or items that are used up and restocked. T/F

answer

True

question

When ordering by fax, it is always best to use the form provided by the vendor. T/F

answer

True

question

______ are groups of physicians who order supplies together to obtain a quantity discount.

answer

Purchasing group

question

OSHA stands for _____.

answer

Occupational Safety and Health Administration

question

The best way to deal with telephone solicitation is ______.

answer

Tell the caller no

question

The oldest products should be stored on the ______ of the shelf.

answer

Front

question

Ordering online requires the use of ______ and _____.

answer

Computer and internet

question

New calendars and appointment books are examples of ________ supplies.

answer

periodical

question

Another name for an invoice is a _______.

answer

Bill

question

If you make cash disbursement, you should always obtain a _____________.

answer

Receipt

question

The rules of good housekeeping and ________ apply to storage areas for clinical supplies.

answer

Asepsis

question

______ must be stored out of site and in a locked cabinet.

answer

Narcotics

question

It is not necessary to document in the medical record when a patient in noncompliant. T/F

answer

False

question

Patient records may be used to evaluate the quality of treatment a facility or doctor's office provides. T/F

answer

True

question

Informed consent forms state that a patient has agreed to treatment. T/F

answer

False

question

All written correspondence from the patient, a doctor's office, a laboratory, or an a independent heath-care agency should e kept in the patient's chart. T/F

answer

True

question

When creating the patient medical record, the first document to be placed in the chart is the registration form. T/F

answer

True

question

Transcription is the transforming of written notes into accurate spoken form. T/F

answer

False

question

Problem-oriented medical records are a way to overcome the disadvantages of conventional medical charting. T/F

answer

True

question

Objective data comes form the physician and from exams and test results. T/F

answer

True

question

Objective data comes from the physician and from exams and test results. T/F

answer

True

question

Electronic health records can be easily used in teleconferences. T/F

answer

True

question

When you are in doubt regarding who is authorized to sign a release of records form for a minor,

answer

you must always ask your superior

question

When children reach this age, most states consider them adults with the right to privacy regarding all of their medical information

answer

18

question

Test results received from sources outside the practice are best organized in sections within what part of the medical chart?

answer

Laboratory and other test results

question

Which of the following elements of SOAP charting describes the data that comes directly from the patient?

answer

S

question

Which of the following elements of SOAP charting describes the course of treatment to be followed?

answer

P

question

What does the abbreviation PT mean?

answer

Physical therapy

question

The six C's of charting include

answer

Client's words, clarity, completeness, conciseness, chronological order and confidentiality

question

Conventional records are

answer

also called source-oriented records

question

The P in SOAP documentation stands for

answer

Plan

question

As a general rule if information is not documented,

answer

no one can prove that an event or procedure took place.

question

The S is SOAP documentation stands for

answer

Subjective

question

Original documentation

answer

Legally belongs to the physician and belongs in the patients medical chart

question

Completeness in charting means

answer

not leaving out information

question

The first form used in initiating a patient record is the

answer

patient registration form

question

The term non compliant means that the patient

answer

Does not follow medical advice and direction

question

If a physician who is dictating speaks with an accent and you find it difficult to understand the dictation, you should

answer

Ask the physician to speak more slowly than normal

question

The patient's past medical history, family medical history and social and occupational history are included in a part of the chart called the ______.

answer

Patient medical history

question

It is important to date and _____ every entry you put in the patient chart so that is it easy to tell which items the medical assistant enters and which items other people enter.

answer

inital

question

When filling out patient charts, it is important to record patient's ______,not your interpretation of them.

answer

Exact words

question

To make chart data more concise, medical workers use standard medical abbreviations, such as "patient got _______" instead of patient got out of bed."

answer

OOB

question

All information in a patient's chart is ___________, to protect the patient's privacy.

answer

Confidential

question

In a conventional, or source-oriented, record, all the patient's problems and treatments are recorded on the same form in _______ order.

answer

chronological

question

In problem-oriented medical record keeping, each ________ is listed separately, making it easier for the physician to track a patient's progress.

answer

Problem

question

When documenting problems, you must careful to distinguish between signs, which are external factors that can be seen and measured,and symptoms, which are ________ that can felt only by the patient.

answer

Subjective/internal conditions

question

Because the _____ of information in a patient's chart is important, check all information carefully before entering it.

answer

Accuracy

question

The doctor's transcribed notes for the patient's chart should be initialed by the ________.

answer

Physician

question

_______ provides physicians with easy access to patient information no matter where they are.

answer

EHR

question

___________ charting describes a patient's condition by the use of four letters. The letters describe what the patient says, what the medical personnel see, an evaluation of the problem and a directive for care.

answer

SOAP

question

_____ in medical records are not uncommon but must be changed immediately.

answer

Mistakes

question

______ means to leave out.

answer

Omit

question

__ is the age at which most states consider an individual to be an adult.

answer

18

question

To maintain patient ______, never discuss a patients records, forward them to another office, fax them or show them to anyone but the physician unless you have the patient's written permission to do so.

answer

Confidentiality

question

A ___________ contains a record of the patient's history,information from the initial review with the patient, all findings and results from physical exams, and any tests,x-rays and other procedures.

answer

Database

question

In the _________, patient information is arranged according to who supplied the data-the patient, the doctor, a specialist, or someone else.

answer

Source-approach oriented

question

________ means in the order of the date in which it occurred.

answer

Chronological

question

______ means to be brief and to the point.

answer

Concise

question

Errors in medical records are not uncommon but must be changed immediately. T/F

answer

True

question

Its not important to date and inital every entry you put in the patient chart so that is is easy to tell which itmes the medical assistant enter and which items other people enter. T/F

answer

False

question

SOAP charting describes a patient's condition by the use of four lettters. The letters decribe what the patient says, what the medical personnel see, an evaulation of the probel, and a directive for care. T/F

answer

True

question

The patient's past medical history,family medical history, and socil and occupational history are not included in a part of the chart called the patient medical history. T/F

answer

False

question

Computerized medical records provide physicians with easy access to patient information no matter where they are. T/F

answer

True

question

When filling out patient charts, it is important to record patient's exact words,not your interpretation of them. T/F

answer

True

question

The doctor's transcribed notes for the patient's chart should be initialed by the medical assistant. T/F

answer

False

question

The abbreviation of out of bed is oob. T/F

answer

False

question

Because the accuracy of information in a patient's chart is important,check all information carefully before entering it. T/F

answer

True

question

________ means to be brief and to the point.

answer

Concise

question

____means to leave out.

answer

Omit

question

_____ means in the order of the date in which it occured.

answer

Chronological order

question

_______ are also called source-oriented records.

answer

Conventional records

question

Completeness in charting means ___________.

answer

Not leaving out information

question

S stands for __.

answer

subjective

question

The term __ means the patient does not follow medical advice and direction.

answer

Noncompliant

question

It describes the course of treatment to be followed.

answer

Plan

question

The abbreviation of Physical Theraphy.

answer

PT

question

File cabinets are an option when space is limited. T/F

answer

False

question

If you are unsure whether to cross-reference a file, the best policy is to not put the file away. T/F

answer

True

question

Labelling allows you to go directly to the appropriate place when retrieving a file. T/F

answer

True

question

Indexing is another term for naming a file. T/F

answer

True

question

A medical assistant may need to take original patient medical records home to keep them updated. T/F

answer

False

question

Closed files are files that are used infrequently. T/F

answer

False

question

Files that are used frequently are caled active files. T/F

answer

True

question

Medical records must be kept in storage forever.T/F

answer

False

question

After a deadline has passed, retrieve files from storage and review each file before it is destroyed. T/F

answer

True

question

Alphabetic filing system are the most common. T/F

answer

True

question

If storage space is limited,there are a number of paperless options for storing files. T/F

answer

True

question

No matter where yo ustore files, you must consider the issue of safety as well as security. T/F

answer

True

question

The rules of indexing stat that all hyphenated names are always considered to be two names. T/F

answer

False

question

HIPAA law requires taht every covered entity have appropriate safeguards to ensure the protection of patient's confidential health information. T/F

answer

True

question

Physicians must keep all immunization records on file in the office for 2 years. T/F

answer

False

question

In terminal digital filing, numbers are read from right to left. T/F

answer

True

question

Horizontal file cabinets are also called lateral file cabinets. T/F

answer

True

question

A records management system refers to the way patient records are created,filed, and maintained. T/F

answer

True

question

Commercial records centers manage stored documents for medical practices. T/F

answer

true

question

The final step in the filing process is to store the files in the appropriate filing equipment. T/F

answer

True

question

A numeric filing system

answer

may include numbers that indicate where in the filing system a file can be found.

question

To make the best use of a colorfiling system you must

answer

first identify the classifications that are important in your ofice.

question

Filing guidelines

answer

help you file more efficiently

question

the proper order for the steps of filing

answer

inspect,index,code,sort,and store

question

The most basic filing supply i the

answer

file folder

question

The medical records for patients who have died should be placed in which type of file?

answer

Closed

question

A new patient is

answer

a patient who has never been seen in the practice before or has not been seen by a physican in teh same specialtly in the practice in 3 years.

question

The first step in locatinga misplaced file is to

answer

determine the last time you knewthe file's location

question

The filing systems used when the patient's names are kept confidential is

answer

supplemental

question

If youare unsure whether to cross-refernce a file, the best policy is

answer

To do it.

Medical Office Applications Final Review – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards