Management 3013 Chapter 1 – Flashcards
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Define Management
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the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
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Define Organizational effectiveness
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providing a product or service that customers value
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Define Organizational efficiency
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refers to the amount of resources used to achieve an organizational goal
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Name the three categories of management skills
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conceptual human technical
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What are Top Managers responsible for?
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for the entire organization
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What are Middle Managers responsible for?
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for business units
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What are First-line Managers responsible for?
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for production of goods and services
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Name the vertical management types
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Top Managers Middle Managers First Line Managers
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Name the Horizontal management types
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Functional Managers General Managers
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What are Functional Managers responsible for?
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for departments that perform specific tasks
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What are General Managers responsible for?
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for several departments
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What are some rapid environmental shifts for the New Workplace?
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-Technology -Globalization -Shifting social values
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What are the four management functions
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Planning Organization Leading Controlling
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Define Conceptual skill
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the cognitive ability to see the organization as a whole system and the relationships among its parts
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Define Human skill
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the managers ability to work with and through other people and to work effectively as a group member
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Define Technical Skills
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the understanding of and proficiency in the performance of specific tasks
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What are Informational Roles?
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they describe the activities used to maintain and develop an information network
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What is an Interpersonal Role?
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it pertains to relationships with others and are related to the human skills described earlier
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What is a Decisional Role?
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it pertains to those events about which the manager must make a choice and take action
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What is an Interim manager? Also known as a contingent manager
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they are not affiliated with a specific organization but work on a project-by-project basis or temporarily provide expertise to organizations in a specific area.
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What is one of the important ideas in the text's definition of management?
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The management functions of planning, organizing, leading, and controlling
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Which of those best describe organizing?
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Assigning responsibility for task accomplishment
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The degree to which an organization achieves a stated goal refers to
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Effectiveness
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Which skill includes specialized knowledge and analytical ability?
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Technical
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Critical management missteps include
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Inability to build a team treating people as instruments Suppressing dissenting views poor communication skills
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What level in the management hierarchy would an executive director be?
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A top Manager
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What are the roles of an Informational Manager?
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Monitor Disseminator Spokesperson
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What are the roles for a Interpersonal Manager?
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Figurehead Leader Liaison
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What are the roles for a Decisional Manager?
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Entrepreneur Disturbance handler Resource allocator Negotiator
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What does a monitor do?
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Seek and receive information, scan periodicals and reports, maintain personal contacts
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What does a Disseminator do?
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Forward information to other organization members; send memos and reports, make phone calls.
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What does a Spokesperson do?
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Transmit information to outsiders through speeches, reports, memos.
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What does a Figurehead do?
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Perform ceremonial and symbolic duties such as greeting visitors, signing legal documents.
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What does a Leader do?
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Direct and motivate subordinates; train, counsel, and communicate with subordinates.
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What does a Liaison do?
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Maintain information links both inside and outside organization, use e-mail, phone calls and meetings
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What does an Entrepreneur do?
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Initiate improvement projects, identify new ideas, delegate idea responsibility to others.
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What does a Disturbance handler do?
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Take corrective action during disputes or crisis resolve conflicts amount subordinates adapt to environmental crises
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What does a Resource allocator do?
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Decide who gets resources schedule, budget, set priotities
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What does a Negotiator do?
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Represent department during negotiation of union contracts, sales, purchases, budgets; represent departmental interests
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To meet the needs of the organization, all managers carry out the three major categories of roles. What are these categories?
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Informational Interpersonal Decisional
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What are some benefits of using interim managers?
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-The manager faces new and interesting challenges -The manager has some flexibility -No long-term commitment for the organization -An organization's use of specialist skills
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Define Leading
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motivating others to help you accomplish goals
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Define Organization
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A group that comes together to meet common goals
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Define a Top Manager
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A CEO, CFO, or other manager who is one of the chief leaders of the organization
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Define Functional Manager
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A manager who heads a department and supervises only one type of work or employee
