IS Chapter 11 – Flashcards
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A decision can be said to have improved if it can be made more quickly.
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True
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In high-velocity automated decision making, humans are eliminated from the decision chain.
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True
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DSS primarily address structured problems.
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False
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Business intelligence and analytics are products defined by software vendors.
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True
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What-if analysis works forward from known or assumed conditions.
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True
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Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.
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False
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GDSS are designed to display data in the form of digitized maps.
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False
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Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
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False
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Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
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True
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Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.
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False
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CBR is used in diagnostic systems in medicine.
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True
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Fuzzy logic is used to express relationships very generally.
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True
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Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.
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False
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Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.
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False
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Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.
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True
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Shopping bots are a form of intelligent agent.
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True
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Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
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True
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Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.
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False
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Structured knowledge includes just that information that exists in formal documents and rules.
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True
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Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals.
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True
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Neural network applications in medicine, science, and business address problems in all of the following except:
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generalization.
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Which of the following is a key problem in managing knowledge?
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Classifying knowledge
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According to your reading of the text, Procter & Gamble's use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?
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Low-cost leadership
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Why does improving a small, routine decision have business value for a company?
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A small decision has business value when added with all the other small decisions made in the company.
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Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:
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unstructured.
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The type of decision that can be made by following a definite procedure is called an ________ decision.
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structured
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Which types of decisions are more prevalent at lower organizational levels?
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Structured decisions
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________ decisions are most common at higher levels of management.
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Unstructured
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Operational management typically makes which type of decisions?
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Structured
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Deciding whether to introduce a new product line is an example of an:
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unstructured decision.
