CH.2 BIS – Flashcards
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a network of activities for accomplishing a business function
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business process
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graphical arrangement in which all of the activities for a given role
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swimlane format
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specific tasks that need to be accomplished as part of the process
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activities
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a subset of the activities in a business process that is performed by an actor
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role
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which a is a person, group, department, or organization
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actor
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rectangles
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activities =
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a circle with a narrow border
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start of a business process is symbolized by:
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a circle with a thick border
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end of a business process is symbolized by
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a collection of data that is stored within the business process
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repository
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they represent the movement of data from one activity to another
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data flows
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a subprocess, and is used when the work to be done is sufficiently complex as to require a process diagram of its own
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a box with a plus sign in it represents
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the ratio of benefits to costs
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efficiency
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they take actions
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What is the defining characteristic of the outermost components (hardware and people) of the IS framework?
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sets of instruction
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the software and procedure components of the IS framework are both
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procedure
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component of the IS framework that provides instructions for people is
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between computer side on the left and the human side on the right
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data is the bridge
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hardware and people
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who is the actors in the IS?
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work formerly done by people following procedures has been moved to computers that perform the work by following instructions in software
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automated
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moving work from the HUMAN SIDE TO THE COMPUTER SIDE
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automation of a process activity consists of:
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recorded facts or figures
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data
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height, weight, works 9 hours per day
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an example of data
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accurate, timely, relevant, just barely sufficient, worth its cost
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what data characteristics are necessary for quality information?
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is correct and complete
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accurate information
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available in time for its intended use
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timely information
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information that directly pertains both to the context and to the subject
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relevant information
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the perceived difference between what is and what ought be
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a problem
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centers on the self
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egocentric thinking
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consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking
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empathetic thinking
