Chapter 1 Human Relations Flashcards
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people who are promoted to leadership positions in organizations typically
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combine human relations skills with intellectual skills
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your job is less likely to be outsourced if it
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involves established relationships with people
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from the standpoint of management, human relations is quite important because it contributes to
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organizational effectiveness
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a potential problem in befitting from human relations knowledge is that
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an individuals personality could influence the potential benefits
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in the terms of being perceived as having potential for advancement to a management positon, possessing human relations skills is
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usually an asset
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bill suffers from chronic job dissatisfaction it is likely that
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his life satisfaction will being to decline
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derek and Danielle a married couple, want to have a happy permanent marriage, long term research with couples that derek and Danielle should
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look for ways to emphasize the positive
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an inference from some research about relationships suggest that the way people manage their relationships in the workplace
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is linked to how personal relationships are managed
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what the person is communicating about himself or herself is contained in the
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public self
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jenny says if I had only finished college and gone to work for a big company today I would be the CEO and the envy of my fiends and family. Jenny is referring to her
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alternative self
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a major purpose of feedback is to tell a person
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how well her or she has preformed
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the term developmental opportunity in a performance evaluation system refers to a
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area of needed improvement
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marshall would like feedback on what coworkers really think of him. he is best advised to get input from a
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system of peer evalatuions
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a basic premises of the model behind the Johari window is that we con improve our personal and professional relationships through
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understanding ourselves in depth
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a blind window in the Johari consists of information others
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are aware of but we cannot see ourselves
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a study about self evaluations of college students found that the students
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overrated their generosity by dealing with others
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a cultural difference observed about self evaluation is that
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north Americans tend to overestimate their abilities
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the focus of the Fredrik taylor theory of scientific management was on scientific methods to
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increase individual workers productivity
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Gloria is the manager of a plant in iowa that manufactures baby furniture. She wants workers to be more productive so the plants can avoid being closed down and the work being shifted overseas. which on of the following approaches or techniques should Gloria emphasize
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scientific management
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in the hawthorne studies, worker productivity
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increased with both greater and less illumination
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a major implication of the hawthrone study was
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employees are motivated by social needs, employees desire rewarding on the job relationships , employees are more responsive to pressure from coworkers than to control by the boss
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an assumption of theory X is that
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most employees must be coerced to work hard
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an assumption of theory Y is that
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threat of punishment is not necessary to get effort from employees
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industrial humanism is widely practiced today through such things as
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flexible work arrangements and benefits
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which one of the following is an organizational factor likely to have an influence on job performance and behavior
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culture or atmosphere and value of the company
