business class (needs to be formatted/corrected) – Flashcards
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Teleworker Service Levels
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Standard and Enhanced
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5 Teleworker Client Benefits
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Single Contract, Unified Billing, Online Ordering and Management, Dedicated Account Management, Business Class Customer Support
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3 Teleworker Customer Benefits
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Comcast.net email, After hours use, Portal Services
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2 things Teleworker includes
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7 .net email addresses, 3 Dynamic IP addresses
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ASC
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Advanced Services Center
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Will provide Teleworker Customer with .net email and password
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ASC
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Business Class mean time to repair
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4 hours 24x7
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How many Norton Licenses include with business class internet
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3 (used to be 25)
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NAT
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Network Address Translation
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VPN
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Virtual Private Network
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PAT
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Port Address Translation
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Forwards requests for a particular port to another IP port pair
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PAT - Port Address Translation
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The concept of partitioning large networks into smaller segments
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Subnetting
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IP address that encompasses the entire network
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Network IP
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IP address used on customers equipment
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Routable IP
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IP address used on IP Gateway
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Gateway IP
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IP address that identifies all hosts devices on LAN
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Broadcast IP
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How many static routables in a /30
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One
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Subnet mask of a /30
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255.255.255.252
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How many static routables in a /29
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Five
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Subnet mask of a /29
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255.255.255.248
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How many static routables in /28
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Thirteen
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Subnet mask of a /28
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255.255.255.240
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What 6 things are need for a VPN
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1.Comcast Business Class Internet 2.IP Gateway Modem 3.Static or statically assigned IP address 4.High speed connection for remote users 5.A VPN/Endpoint Server, provided by Customer 6. Client Application
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Two Options for Configuring VPN
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1. Assign Static IP address to device 2. Configuring Port Forwarding
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IP address to login to IP Gateway
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10.1.10.1
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Tech login information for IP Gateway
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UID: mso Pass: D0nt4g3tme
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4 Utilities to troubleshoot speed issues on IP Gateway
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1.View NAT Sessions 2.PING 3. Traceroute 4.Factory Reset
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IP Gateway Configuration Tools
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1.Backup Settings Locally 2.Restore Settings 3.Update firmware from file 4.Reset to Factory Default 5.Reboot
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3 Types of VPN on IP Gateway
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1.IPSec 2.PPTP 3.L2TP over IPsec
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Allows you to direct inbound INternet traffic to connect to a specific application or computer with a private LAN via a predefined port
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Port Forwarding
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Provides the ability to dynamically open a specific inbound port based on a request from a local computer or user
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Port Triggering
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Allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address
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True Static IP port management
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DTP
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Data Transfer Protocol
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Two Types of data transfer protocol
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FTP and UDP (User Datagram Protocol)
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Three main features of the Comcast Business IP Gateway
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1.Firewall Protection 2.User Access Management 3.Advanced Security Features
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PCMCIA
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Personal Computer Memory Card International Association
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ACTION
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Accuracy Courtesy Timeliness Information Options Neatness
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Allows CAE to access the gateway for Troubleshooting purposes and maintenance
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Remote Management
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Page in the IP Gateway to locally backup and locally restore settings
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Configuration Tools
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Allows you to open or close specific inbound ports toconnected computers or firewalls configured with a public routeable IP address
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True Static IP port Management
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Symmetrical Dedicated internet bandwidth 1Mbps - 10Gbps in 1Mbps increments
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Tailored bandwidth or Symmetrical Connectivity
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Bandwidth scaleable up to 10Gbps with QoS options
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Flexible Configurations
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5 Business Installation Steps
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1.Site Survey Review 2.Gather Equipment and Materials 3. Conduct Team Meeting 4. Perform Actions 5.Follow-up
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3 Benefits of Trunk Service to Customer
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1.Ability to purchase only capacity of service that's needed 2.Reduction of features purchased from the service provider 3.Greater subscriber management of features
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Benefits of Trunk Service to Comcast
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The opportunity to serve medium businesses that require higher capacity service and customization
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Customer Configurations for trunk service
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Switched trunk and point to point
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Demarc Point for PRI
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The IAD - Integrated Access Device
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VAR
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Value added reseller
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Single Point of contact with the PRI customer
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SDP - Service Delivery Professional
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The day that TN's are ported, activate and tested
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Day of Cut
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SOF
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Sales Order Form
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NPAC
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Number Portability Administration Center
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Channel that carries actual Calls
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B Channel (Bearer Channel)
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Minimum number of lines for Trunking
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6 plus an extra channel for data
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Trunking Symmetrical bandwith per channel
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64Kbps/64Kbps
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Calculation tool or number of lines required
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Ehrlang Calculator
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PRI
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Primary Rate Interface
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ISDN
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Integrated Services Digital Network
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PSTN
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Public Switched Telephone Network
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IAD
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Integrated Access Device
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Comcast Business Class Service 30-Day Money Back Guarantee refund shall not exceed _______.
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500 dollars
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How many days do Business Class customers with a PRI have to cancel service and receive refund?
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60 Days
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How many minutes does each PRI channel come with?
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200 minutes
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NENA
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national emergency number association
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ALI
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automatic location information
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SLDB
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subscriber location database
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ELIN
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emergency location information numbers
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What does the 60 day money back PRI promise consist of?
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In the event a business class customer cancels within 60 days, the 2 full months will be refunded excluding installation charges, taxes, fees, and per-call usage.
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How does a business class trunk customer activate the destination unreachable feature?
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Call 1-877-543-3961
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How many times does the destination unreachable feature need to be activated?
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Just once
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CDR
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call detail records
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What is a business class customer's intial PIN?
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last 5 numbers of business phone number
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How many ELIN's can a business class customer sign up for?
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up to 10
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How many options does Comcast offer to help Business Class customers with NENA guidelines?
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2
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How far back can a Business Class customer see their call detail records?
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18 months
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When are the call detail records uploaded to account?
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1st and 15th of every month
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Name the dedicated room or location on the customer's premises that acts as a 'hub' for various services.
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: The Communications Closet (Or Communications Room) CCT4.4.1 Pg. 3
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What is the approximate Supervisory Voltage Level of a line card in our 8-line eMTA?
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: 48VDC CT4.4.1 Pg. 4
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What is the industry standard for loop current in a phone network, and what can a line card in our 8-line eMTA 'Boost' it to?
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: 20 mA, 33 mA CCT4.4.1 Pg. 4
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Name the device that allows a group of phone stations to access a common set of phone lines.
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: A Key System or a PBX CCT4.4.1 Pg. 5
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When terminating wires on a 66 block, how many wires are allowed to be punched down on a single terminal?
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: One CCT4.4.1 Pg. 7
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What type of punch down block is utilized for data applications (networks)?
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: 110 block CCT4.4.1 Pg. 8
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Name the interface included with our 66 block that connects it to our 8-line eMTA.
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: RJ-21X CCT4.4.1 Pg. 9
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Name the device used with a 66 block that keeps the wiring from making sharp bends and getting kinked.
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: Mushroom Spool CCT4.4.1 Pg. 10
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Name the equipment used with a Key System / PBX that allows you to receive and make phone calls.
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: A (Telephone) Station CT4.4.1 Pg. 12
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What is the output voltage level of our Local Power Supply Unit?
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: 48 VDC CCT4.4.1 Pg. 14 and 50Watts
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When looking at the rear of our 8-line eMTA, identify the colors of the 5 telemetry wires, from left to right.
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: White-Brown-Blue-Orange-Green CCT4.4.1 Pg. 15
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What single device deletes an unused channel and inserts a local feed, subscription channel, or other video feed such as cameras or promotional video loops?
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: Channel Deletion Filter And Combiner CCT4.4.1 Pg. 19
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What device is used to convert a baseband signal onto a standard video channel carrier?
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: Video Modulator CCT4.4.1 Pg. 20
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Name the customer supplied device that acts as a focal point in connecting multiple computers within one LAN.
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: Switch CCT4.4.1 Pg. 24
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Name the managed hard drive connected to a LAN that can be accessible by anyone on the Internet as defined by a company's Network Administrator.
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: Network Attached Storage CCT4.4.1 Pg. 25
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What is the throughput of a T1 connection?
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: 1.544 Mbps (Megabits per second) (1.544Mbps) CCT4.4.1 Pg. 28
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Name the protocol that allows several hosts to share a single IP Address for access to the Internet.
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: Network Address Translation (NAT) CCT4.4.2 Pg. 4
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Name the protocol that routes traffic based on IP Address and port pairs.
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: Port Address Translation (PAT) CCT4.4.2 Pg. 4
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This term is defined as a geographically close set of computers (hosts) connected on a single network and using the same communication device.
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: Local Area Network (LAN) CCT4.4.2 Pg. 4
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Name the term used to describe hardware or software which permits or blocks traffic in a network.
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: Firewall CCT4.4.2 Pg. 4
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What term is given to the concept of partitioning large networks into smaller ones?.
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: Subnetting, or Subnetworking CCT4.4.2.Pg. 5
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What item, when used in conjunction with your IP Address, will let you know if the device you are attempting to communicate with is on your network?
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: Subnet Mask CCT4.4.2 Pg. 7
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What are the 4 types of IP Addresses found in a Subnet (Subnetwork)?
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: Network IP, Routable IP(s), Gateway IP, Broadcast IP CCT4.4.2 Pg. 7
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What is the Subnet Mask, if your Static IP Block is 75.144.93.64/28?
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: 255.255.255.240 CCT4.4.2 Pg. 9
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How many Routable IP Addresses are in your Subnet, if your Static IP Block is 97.20.30.104/29?
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: Five CCT4.4.2.Pg. 9
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Name the protocol that allows a person to access their private network from the Internet, using a secured connection?
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: Virtual Private Network(ing) (VPN) CCT4.4.2 Pg. 19
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What IP Address do you use to access the IP Gateway's user interface?
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: 10.1.10.1 CCT4.4.3 Pg. 7
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What is the username a technician initially uses to configure the IP Gateway?
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: mso CCT4.4.3 Pg. 7
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What username do we provide to the customer to login to the IP Gateway's user interface?
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: cusadmin CCT4.4.3 Pg. 7
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What is the Demarcation Point for BCI, when we provide an IP Gateway?
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: The LAN connection point on the IP Gateway CCT4.4.3 Pg. 9
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What are the 3 main features of the Comcast Business IP Gateway?
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: Firewall Protection, User Access Management, Advanced Security Features
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What utility do you use to determine if a specific IP Address is accessible?
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: PING CCT4.4.3 Pg. 17
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What utility do you use to 'see' which route your packet takes, showing how many 'hops' there are?
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: Traceroute CCT4.4.3 Pg. 17
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What are the names of the 4 Web Hosting Packages for BCI?
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: Starter, Business, Commerce, Professional
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Name the product that provides an on-the-go integrated communication platform whereby authorized employees can share contact lists, calendars, task lists, and documents.
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: Microsoft Communications Services
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Name the product that gives customers advanced file sharing with versatile information storage, user-specific access privileges, 10GB site quota and seamless office integration
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: Microsoft SharePoint
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Which BCI Service Levels receive Business Class Support - 24 hours a day, seven days a week?
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: All of them
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What 2 pieces of information do you need to enter in order to start the TFTP Configuration Download?
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: One of the IP Addresses of our TFTP Servers & the Filename to be downloaded
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What feature of our gateway allows a CAE to access the gateway for troubleshooting purposes and for maintenance?
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: Remote Management CCT4.4.3 Pg. 39
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What 2 tools are found in the 'Diagnostic Tools' screen?
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: PING & Traceroute CCT4.4.3 Pg. 41
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What page in the IP Gateway do you access to locally backup and/or locally restore the router settings?
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: Configuration Tools CCT4.4.3 Pg. 42
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What feature of the IP Gateway allows you to create a specific path or paths to a destination?
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: Static Routing (Static Routes) CCT4.4.3 Pg. 46
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What are the 3 common VPN protocols listed on the VPN Termination page of our IP Gateway?
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: IPSec (Internet Protocol Security), PPTP (Point-to-Point Tunneling Protocol) and L2TP (Layer 2 Tunneling Protocol) CCT4.4.3 Pg. 48
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What firewall feature allows you to direct inbound traffic to a specific application or computer within a private LAN via a predetermined port or ports?
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: Port Forwarding CCT4.4.3 Pg. 50
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What firewall feature provides the ability to dynamically open a specific port based on a request from a local computer?
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: Port Triggering CCT4.4.3 Pg. 50
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What firewall feature allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address?
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: True Static IP Port Management CCT4.4.3 Pg. 50
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What firewall feature allows you to restrict specific local hosts from accessing particular Internet applications?
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: Port Blocking CCT4.4.3 Pg. 50
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What feature allows one IP Address to be placed in between the firewall and the Internet, so that the firewall does not restrict traffic to it?
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: DMZ (Demilitarized Zone) CCT4.4.3 Pg. 61
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What type of IP address allows a computer to validate it's IP stack?
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: Loopback (127.xxx.xxx.xxx) (CT3.3.1-6)
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This allows for one IP address to be placed between the firewall and the internet.
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: DMZ (Demilitarized Zone) (CT3.3.4 Appendix A)
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What places a customer's baseband signal onto a standard RF channel?
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: Video Modulator (CCT4.4.2-4)
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The measurement of activity levels in the unused portion of a multi-channel system when there is random activity in the active channels.
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: Noise Power Ratio (NPR) CCT4-2-42
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These are the 4 types of IP addresses in a subnet block.
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: Network, Routable, Gateway, Broadcast (CCT4.4.3-22)
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What is the maximum REN provided by an Arris TM-508?
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: 24 (CCT4.4.2-14)
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What is the minumum designation for Ethernet over fiber optic cable, primarily for point-to-point links?
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: 10BaseF
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DOD
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Direct Outward Dialing- allows subscribers within a company;s PBX to connect to outside lines directly.
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DID
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Direct Inward Dialing- used to assign a specific number to a phone station within a business.
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D Channel
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Delta Channel- refers to the ISDN channel in which the control and signaling information is carried. Comcast always uses channel 24 as the D Channel and 64 kbps as the data rate.
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LERG
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Local Exchange Routing Guide
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BTN
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Billing Telephone Number- The primary phone number on an account used for billing regardless of the number of phone numbers associated with the account.
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PCMCIA
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Personal Computer Memory Card International Association
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Docsis 3.0 includes 4 main features:
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Internet Protocol Version 6, Channel Bonding, Enhanced Qos, Increased Data Security
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What are the two product lines for XSS?
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1. Personal Tech 2. Equipment Protection
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The average throughput of a 256 Qam channel.
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38.8 Mbps
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DTCP
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Digital Transmission Content Protection
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4 types of Viruses
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-Executable-Trojan Horse-Email- Worms
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4 things viruses do
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-Replication-Event-watching-Camoflage-Delivery
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3 kinds of MPEG
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-MPEG 1 (video cds)-MPEG 2 (DVD, CATV, HDTV)-MPEG 4 (internet streaming, video on cell phones, interactive tv)
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List the 7 colors of the telemetry cable as they connect to Arris 8-line emta, left to right.
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White, Brown, Blue,Orange, Green, Black, Red
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5 options in "configuration tools" of the business gateway.
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-Back up settings locally.-Restore Settings.-Update Firmware from file-Reset to factory default.-Reboot.
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The SMC Docsis 3.0 Gateway features:
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-support for RIP v1/2-Static IP-Remote Management-Firewall-Full featured CLI-NAT-VPN termination
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The Arris 8-line eMTA supports copper wire loop lengths of up to ______ohms.
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128
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In a normal MPEG sequence there are how many frames?
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12
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6 FCC requirements for information to be delivered to customer at installation.
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-How to use service.-List of all prices.-List of channels available.-Privacy policy.-Terms and conditions.-Policies and Procedures.
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CDR
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Call Detail Records - Download detailed call records
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Destination Unreachable
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- automatically re-route incoming calls to your trunk group to an alternate trunk group in case of a natural disaster or power outage
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8 Business Services
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-BCI-BCT-BCV-Teleworker-Ethernet Dedicated Internet-Ethernet Network Service-Ethernet Private Line-PRI Business Trunk (Primary Rate Interface)
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This orders a reduction in the porting request for simple port requests to be completed in one business day. Comcast only offers this by customer request.
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FCC 09-41
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Rule of 3 for CDV
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-confirm the new phone number.-Illustrate how to use voice mail.-explain digital voice center. comcast.net/digitalvoicecenter
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Rule of 3 for CHSI
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-provide email address and password.-establish comcast.net as home page.-mention comcast.net/benefits for virus protection.
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Examines each packet for the origination address of the data, if on a list of banned internet locations, it is block.
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Packet filtering
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examines data based on filtering rules and only forwards those that obey.
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Proxy
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Compare key parts of packets to a database of known safe data.
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Stateful inspection
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4 Traditional features of Ethernet Network Service
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-Any to Any connectivity-Class of Service Aware-VLAN Transparency-Web-based Reporting
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Any site can send traffic to any other site, within a customer's network, through a single ehternet interface.
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Any-to-Any Connectivity
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Dynamic traffic delivery through the comcast network with up to three different performance levels.
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Class of Service Aware
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These configurations can be changed within the customer's network without the need to cordinate with comcast.
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VLAN Transparency
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Connectivity statistics for the previous day, 7days, or 30 day period, can be viewed through our secure web portal.
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Web-based Reporting
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4 Traditional Features of Ethernet dedicated Internet
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-Tailored Bandwidth-Domain Name System-BGP (Border Gateway Protocol) Routing Protocol-Web-based Reporting
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Symmetrical dedicated internet bandwidth configurable from 10Mbps to 10Gbps in 1 Mbps increments.
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Tailored Bandwidth
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Supports multi-homing with load balancing for faster more efficient routing between networks.
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BGP-routing (Border Gateway Protocol)
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3 Traditional Features of Ethernet Private Line
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-Dedicated Connectivity-Self-healing Site protection-Flexible configurations
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Dedicated Layer-2 capacity between customer locations.
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Dedicated connectivity.
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Optional path and equipment redundancy can be provided for added reliability.
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Self-Healing site protection.
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Bandwidth scalable up to 10Gbps with multiple QoS options.
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Flexible configurations.
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As it pertains to business installations, leading an effective installation includes:
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-Review site survey-Aquire necessary materials-Conduct team meeting-Perform actions-follow up
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A tubular, rigid or flexible, metal or plastic, raceway through which cables can be pulled.
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Conduit
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Any enclosed channel designed for holding wires and cables.
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Raceway
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A panel used for mounting connecting hardware and equipment.
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Backboard
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ISDN
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Integrated Digital Services Network- a set of standards for simultaneous transmission of voice and data over a traditional switched telephone network.
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Customer owned phone system capable of DID/PRI type services.
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PBX - Private Branch Exchange
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Is a standardized telecommunications service level within the integrated services digital network (ISDN) specification for carrying multiple DSO voice and data transmissions between a network and user.
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PRI -Primary Rate Interface
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B channel
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Bearer Channel- Refers to the ISDN channel in which the primary voice communication is carried. it has a bit rate of 64Kbps in full duplex. comcast will provide 6-23 B channels with business trunks.
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Private view Packages
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Basic, Information & Entertainment, Standard, Preferred
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Public View Packages
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Basic, Digital Basic Plus, Digital Standard, Digital Deluxe, Sports and Entertainment Deluxe
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BCI DNS Server Adresses
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75.75.75.75 and 75.75.76.76
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Small Business BCI speed tiers
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Starter (16/9 price 69.95/mo +tax) Deluxe 50 (50/10 price 109.95/mo+tax) Deluxe 75 (75/15 price 149.95/mo+tax) Deluxe 100 (100/20 price 199.95/mo+tax)
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(old Starter, Premium, Deluxe, Deluxe 100)
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...
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BCI Starter Speeds
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16 Mbps Down / 3 Mbps Up
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Deluxe 50 Speeds(old
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...
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BCI Premium Speeds)
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50Mbps Down 10 Mbps Up (Old 27 Mbps Down / 7 Mbps Up)
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BCI Deluxe 75 Speeds
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75 Mbps Down / 15 Mbps Up
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BCI Deluxe 100 plus Speeds
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100 Mbps Down / 20 Mbps Up
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TFTP Configuration File Server Addresses
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68.87.64.26
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68.87.64.27
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...
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68.87.66.60
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...
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68.87.66.61
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...
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Two types of Cell Backhaul
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Single Tier Architecture and Two Tier Architecture
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4 Single Tier Architecture Features
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1.Ethernet to each cell site from MSC(Mobile Switching Center)
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2.Transport combined onto one pipe
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...
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3.Data packetized for more efficient transport
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...
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4.Cost effective
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...
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2 Two Tier Architecture Features
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1.Mircowave Backhaul Segment - aggregates traffic from multiple cell sites
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2. Fiber-based Backhaul - ring protection between the Aggregation/Hub site and the MSC
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...
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The 7 Features of the SMC Docsis 3.0 Gateway
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support for RIP v1/2
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-Static IP
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...
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-Remote Management
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...
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-Firewall
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...
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-Full featured CLI
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...
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-NAT
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...
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-VPN termination
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...
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Latency in Enterprise Ethernet products
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Frame Delay - maximum delay measured for a portion of successfully delivered service frames over a time interval.
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Jitter in Enterprise Ethernet products
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Frame Delay Variation - short-term variations measured for a portion of successfully delivered service frames over a time interval.
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Packet loss in Enterprise Ethernet products
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Frame Loss - the difference in the number of service frames transmitted at the ingress UNI and the total number of service frames received at egress UNI.
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Three types of service frame types
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Unicast, Multicast, and Broadcast
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Provides hotel management with ability to monitor network and directs user to first page/splash screen, also provides DHCP for guests
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IP3 Server
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Other name for channel deletion filter
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notch filter
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MPG
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Megaport Gateway
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Features of MPG
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1. Connects to IP3 2.supports up to 64 rooms 3. converts ethernet to coaxial
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MPO
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Megaport Outlet
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Features of MPO
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1. convert coax back to ethernet 2. Also provides coax jack for TV
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5 New Features of Ethernet Dedicated Internet
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1. Symmetrical Connectivity 2. IP Addresses 3. Domain Name Systems 4. BGP (Border Gateway Protocol) Routing 5. Business Class Support
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5 New Features of Ethernet Virtual Private Line
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1. Dedicated Connectivity 2. Fexible, Fully Scalable Solutions 3. Safe, Secure Connection 4. Web-Based Reporting 5. Business Class Support
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5 New Features of Ethernet Private Line
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1. Dedicated Connectivity 2. Flexible Fully Scalable Solutions 3. Safe, Secure Connection 4. Web-based reporting 5. Business Class Support
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6 New Features of Ethernet Network Service
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1. Any to Any Connectivity 2. VLAN Transparency 3. Safe Secure Connection 4.Flexible Fully Scalable Solutions 5. Web Based Reporting 6. Business Class Support
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3 topologies used for metro-e
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point to point, point to multipoint, multipoint to multipoint
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The process of placing an entire packet in another packet
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Tunneling
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Business Contract =
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Service Order Agreement (SOA)
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How many Routable IP Addresses with EDI
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8
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Tech support for Ethernet Services is handled by
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BNOC Business services Network Operation Center
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BNOC
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Business services Network Operation Center
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UNI
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User to Network Interface
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IEEE standard for UNI
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802.3
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ENS Frame delivery
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Unicast = Unconditionally, Multicast = Conditionally, Broadcast = Conditionally
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EPL frame delivery
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All frames delivered Unconditionally
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EVPL Frame delivery
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All frames delivered conditionally
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Type of IPv6 IP address, not expected to be routable on the internet, only in a limited area
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Unicast
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Benefits of leading an effective installation
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1. Gets the job done more efficiently
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2. Gets the job done more accurately
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...
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3. Gets the job done more quickly
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...
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4. Customers are more satisfied
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...
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Based on the site survey, the installation plan should include the following:
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1. Number of people required
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2. Skill sets required
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...
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3. Comcast equipment required
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...
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4. Materials required
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...
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5. Training required for team
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...
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6. List of tasks that need to be accomplished
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...
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MAN
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Metropolitan Area Network
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Carrier Ethernet Certifications
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MEF 9
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MEF 14
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...
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MEF 18
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...
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MEF
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Metro Ethernet Forum
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Abstract Test Suite for Circuit Emulation Services over Ethernet
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MEF 18
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Abstract Test Suite for Ethernet Services at the UNI
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MEF 9
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Abstract Test Suite for Traffic Management Phase
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...
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for Carrier Ethernet
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MEF 14
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MTU
answer
Maximum Transmission Unit
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EVC
answer
Ethernet Virtual Connection
question
CIR
answer
Committed Information Rate
question
CBS
answer
Committed Burst Size
question
CoS
answer
Class of Service
question
Performance objectives for availability of ethernet services
answer
>99.99%
question
ARIN
answer
American Registry for Internet Numbers
question
What items could possibly need to be updated after changing a business from 5 static IP's on DSL to 5 static IP's on cable?
answer
Mail server IP address
question
Remote Desktop login
answer
...
question
Hybrid key system IP address
answer
...
question
IP network camera IP addresses
answer
...
question
Open ports for remote access
answer
...
question
When does a customer need a VLAN?
answer
• More than 200 devices on LAN
question
• Lot of broadcast traffic
answer
...
question
• Groups of users need more security or are being slowed down
answer
...
question
• Groups of users need to be on the same broadcast domain because they arerunning the s ame applications
answer
...
question
Why would a customer need to setup different VLAN for different groups at a business?
answer
• VLANs enable a network administrator to assign users to broadcast domains based upon the user's job need. • Not all users need access to all domains. • This provides a high level of deployment flexibility for a network administrator.
question
Two types of Site-to-Site VPN?
answer
• Site-to-site VPNs can be: o Intranet-based - If a company has locations that they wish to join in a single private network, they can create an intranet VPN to connect LAN to LAN o Extranet-based - When a company has a close relationship with another company, they can build an extranet VPN that connects LAN to LAN.
question
o Extranet-based - When a company has a close relationship with another company, they can build an extranet VPN that connects LAN to LAN.
answer
...
question
A chemical change caused by a reaction to oxygen such as rust
answer
Oxidation
question
The protocol of the outer packet is understood by the network and both points, called ______ __________ , where the packet enters and exits the network.
answer
tunnel interfaces
question
Two Business Voice Edge Pacakages
answer
1. Standard User 2. Unified Communications User
question
This managed voice solution minimizes capital expenditures, eliminates the need to manage and maintain ensures your voice communications system has the latest upgrades and a premise-based PBX or Key System, and technology.
answer
BusinessVoice Edge
question
With Business VoiceEdge all voice communications services are managed by..
answer
Comcast
question
BusinessVoice Edge increases productivity with ____-__-____ capabilities and _____-____ feature and call control
answer
click-to-dial , point-click
question
Alarm for contact 1
answer
AC Fail (White Wire)
question
Alarm for contact 2
answer
Replace Battery (Brown Wire)
question
Alarm for contact 3
answer
Battery Missing (Blue Wire)
question
Alarm for contact 4
answer
Battery Low (Orange Wire)
question
DS0
answer
Digital Signal 0
question
Only approved modem for PRI
answer
Arris WBM760
question
Multiple Hunt groups are ________ not nested
answer
Sequential
question
What is the additional cost for a second Hunt Group
answer
Nothing
question
A telephone number can be a part of how many Hunt Groups
answer
One
question
mDTA can demodulate how many QAM carriers
answer
16
question
mDTA converts MPEG-2 digital program streams to how many stadard def NTSC channels
answer
82
question
mDTA is target for MDU's containting more than how many units
answer
200
question
mDTA contains how many cable card
answer
6
question
3 types of IPv6 adresses?
answer
Unicast, Multicast, Anycast
question
What primary port is used to feed the customers PBX
answer
Network port T1 0/3 (T1 0/4 is used for a secondary)
question
DQoS
answer
Dynamic Quality of Service
question
PACM
answer
Presumed Asbestos Containing Material
question
Which IAD model delivers up to 48 lines
answer
908
question
Which IAD model delivers up to 96 lines
answer
644
question
Golden is managed by?
answer
NGT New Global Telecom
question
Interface used between IAD and PBX
answer
RJ48c
question
Internationally PRI includes how many B and D channels
answer
30 B channels and 1 D channel
question
The first 2 modems approved for PRI
answer
Arris 702 and 722
question
Wire that needs to be used with the RJ48c
answer
Shielded Twisted Pair
question
(PRI) International Telecommunications Union(ITU) standard codec for Pulse Code Modulation encoding scheme with a sample rate of 8000 samples per second, 8 bits per sample, delivering a high bit rate. (64Kbps)
answer
G.711
question
Notice given for non-service impacting hplanned maintenance and service impacting planned maintenance
answer
48 hours and 7 days
question
Web Hosting Storage Plans
answer
Starter - 10MB Business - 300GB Commerce - 400GB Professional - 500GB
question
Webhosting Data Transfer Limits
answer
Starter - 100MB Business, Commerce, Professional - Unlimited
question
Webhosting SiteBuilder # of Pages
answer
Starter - 3 Business - Unlimited (used to be 25) Commerce - Unlimited Professional - Unlimited
question
8P8C
answer
8 Position 8 Contact
question
Public View is availabe to:
answer
Bars Restaurants Mini-mart or corner Deli Fitness Facilities or gyms
question
Private view is available to:
answer
Private Offices Lobby Environments Business viewing (conference rooms, break rooms)
question
BCTV is not available to:
answer
Retail TV stores Sports Stadiums or arenas Businesses that charge for admission Residences and MDU's
question
Business Class TV Customers are not eligible for:
answer
VOD, DVR and PPV
question
3 Music Licensing Organization
answer
ASCAP, BMI, SESAC
question
Arris WBM 760 Features
answer
1. Multi-colored LEDs for rapid troubleshooting at installation or by phone with customer service 2. Flexible 4x4 up/down stream channel bonding with superior through put.
question
A BCV 3.0 and Prime customer can get up to ___ hunt groups.
answer
Two
question
A hunt group can contain anywhere from __ to __ telephone numbers.
answer
2 to 24
question
Contact 5
answer
Telemetry Return (Green Wire)
question
Online Light flashing
answer
CPE Registration
question
Tel light slow flashing (1 flash per second0
answer
Line Card Error
question
All led's flashing (one tel line solid)
answer
Line card protection state (Foreign voltage present on one or more lines)
question
With speeds 64x faster than T1, advanced security, and dedicated national support, Business Class Internet provides the bandwidth, reliability and scalability your organization needs to help you be more competitive and successful.
answer
Business Class Internet for branch offices
question
CIR of 1Mbps CBS =
answer
25,000
question
CIR of 10Mbps CBS =
answer
250,000
question
CIR of 100Mbps CBS =
answer
2,500,000
question
CIR of 1000Mbps CBS =
answer
25,000,000
question
UNI Speed of 10Mbps Uni Physical Interface
answer
10BaseT
question
UNI Speed of 100Mbps UNI Physical Interface
answer
100BaseT
question
UNI Speed of 1Gbps UNI Physical Interface
answer
1000BaseT(copper) or 1000BaseSx(multi-mode fiber)
question
UNI Speed of 10Gbps UNI Physical Interface
answer
10GBASE-SR or 10GBASE-LR (both fiber LR=Long Reach SR=Short Reach)
question
Premium CoS packets 802.1p marking
answer
5
question
Priority CoS packets 802.1p marking
answer
2-3
question
Basic CoS packets 802.1p marking
answer
0-1
question
MetroE Escalation
answer
To supervisor at the end of standard interval plus one hour, to Manager at the end of standard interval plus 2 hours, to Director at the end of standard interval plus 4 hours
question
In PRI the modem is connected to which port on the IAD via an ethernet connection
answer
ETH 0/1
question
What type of cable connection is used between the modem and the IAD in PRI
answer
Ethernet
question
This delivers PRI Trunks to the customer-owned PBX
answer
Adtran 908e
question
The RJ48C cable is provided by whom?
answer
The customer
question
The PRI output ports are
answer
T1 0/3 and T1 0/4
question
This equipment suppolied and operated byt the customer receives the PRI Trunk signal from the IAD and delivers it to the Station Phones via the PRI Card
answer
PBX
question
The PBX must have a what installed and available
answer
PRI interface card slot
question
These phones supplied and operated by the customer are typically multi-button, propietary phones that only work with that brand of PBX
answer
Station Phones
question
Any 760 providing Business Class Trunk service cannot...
answer
provide Business Class Internet
question
B channel has a bit rate of
answer
64kbps in full duplex
question
A set of standards for simultaneous transmission of voice and data over a traditional switched telephone network
answer
ISDN
question
IAD Status and power lights should be
answer
Solid Green
question
IAD NET 3 light should be
answer
Solid Green
question
IAD LAN 1 led should be
answer
blinking amber
question
IAD Voice, Data, NET1, NET2, NET4, and LAN2 led's should be
answer
OFF
question
Technicians should call who for PRI Day of install support
answer
Fulton Operations Center (877-742-5103)
question
Installation process for Trunk Service is how many Days
answer
2
question
On this day a Field Tech will go to the customers business and install modem and IAD. Once connected, they will call the Fulton Team to have the equipment provisioned. The tech and the Fulton Team will run a series of tests on any active PRI port. (both ports on a 2PRI job)
answer
DOI Day of Install
question
PRI welcome kit is provided to customer on which day?
answer
DOI Day of Install
question
DOC
answer
Day of Cut
question
WBM 760 Yellow US/DS Light
answer
DOCSIS 2 connectivity
question
WBM 760 Green US/DS Light
answer
DOCSIS 3 connectivity
question
WBM 760 Online light on
answer
Internet Available
question
WBM 760 Yellow Link Light
answer
USB 1.x or 10/100 BaseT Ethernet
question
WBM 760 Green Link Light
answer
USB 2.0 or 1000BaseT Ethernet
question
WBM 760 Flashing Online Light
answer
Not connected to internet
question
How will I know if a customer has Multiple Hunt Groups
answer
A note in the WIP comments
question
To test hunt groups
answer
Activate Terminal Make busy (*230)
question
Can hunt groups span eMTAs?
answer
YES
question
CFU
answer
Call Forwarding Unconditional
question
RACF
answer
Remote Activation of Call Forwarding
question
CFNA
answer
Call Forward No Answer
question
CFB
answer
Call Forward Busy
question
TN
answer
Telephone Number
question
RJ48C Transmit Pins
answer
4 and 5
question
RJ48C Receive Pins
answer
1 and 2
question
Throughput of T3 connection
answer
44.736Mbps
question
RJ45 Transmit Pins
answer
1 and 2
question
RJ45 Receive Pins
answer
3 and 6
question
DSTB is the only device allowed at a commerical video customers premise except
answer
a DTA can be used at locations where TVs are embedded in exercise equipment
question
What type of cable is used with wired DTA remote
answer
6 foot STEREO audio cable
question
TRS
answer
Tip, ring, sleeve
question
Size TRS jack on wired DTA remote
answer
3.5mm
question
Wired DTA remote specifics
answer
Power button will not function Volume lock should be locked to DTA not TV
question
CIP
answer
Craft Interface Port
question
Who provisions the mDTA
answer
XOC
question
Who supports the mDTA
answer
ATS
question
How much revenue did Comcast generate from business services in 2012?
answer
over $2Billion
question
How many business class accounts does comcast have in 2012?
answer
over 100,000
question
How much revenue did comcast generate from Cell Backhaul service in 2012?
answer
over 100 million
question
_.___ is a standard approved by the International Telecommunication Union (ITU) in 1996 to promote compatibility in videoconference transmissions over IP networks. It was originally promoted as a way to provide consistency in audio, video and data packet transmissions in the event that a local area network (LAN) did not provide guaranteed service quality (QoS).
answer
H.323
question
Q2Q
answer
The Q2Q is a device that is installed on the customer premise. The Q2Q receives Comcast's digital HD content, and then provides this content to the hotel, using a hospitality industry-standard format. addresses the need for hospitality locations requiring High Definition (HD) in-room content for their guests by providing expanded HD capacity and programs guides.
question
How many HD channels can the Q2Q provide?
answer
60 (Up to 50 HD (Cisco) or 60 HD (Moto))
question
What type of encryption does the Q2Q use?
answer
Pro:Idiom
question
The Q2Q can demodulate how many QAM channels?
answer
80
question
The Q2Q supports how many cable cards?
answer
10
question
The Q2Q can decrypt up to how many programs for both SD and HD programming?
answer
60 (Up to 50 HD (Cisco) or 60 HD (Moto))
question
a digital content protection system tailored for the hospitability industry. It allows a central decoder in a hotel to decrypt video from a headend or satellite feed and re-encode it for secure delivery to TV sets in each room.
answer
Pro:Idiom
question
BACC GUI
answer
Broadband Access Center for Cable Graphical User Interface
question
mDTA Non standby power supplly
answer
APX 6008
question
mDTA Analog(mixed) output level
answer
22.5dBmV
question
mDTA Digital Bypass output level
answer
14 - 24 dBmV
question
URL for business digital voice center
answer
businessvoice.comcast.net
question
Price for BCI Starter
answer
$69.95/month + tax
question
Price for BCI Deluxe 50
answer
109.95/month + tax (speed 50/10)
question
Price for BCI Deluxe 100 +
answer
$199.95/month + tax
question
Price for BCI Deluxe 100 plus
answer
$199.95/month + tax
question
Price for One Static IP
answer
$14.95/month + tax
question
Price for 5 Static IPs
answer
$19.95/month + tax
question
Price for 13 Static IPs
answer
$34.95/month + tax
question
Price for BC Website Hosting Plans
answer
Starter - No Charge Business - $19.95/mo + tax Commerce - $39.95/mo + tax Professional - $79.95/mo + tax
question
Price for one BC fully featured phone line or Basic phone line...
answer
Fully Featured - $59.95/mo + tax Basic - $24.95/mo + tax (requires one fully featured line)
question
Private View pricing
answer
Basic - $24.95/mo + tax Information and Entertainment - $44.95/mo + tax Standard - $74.95/mo + tax Preferred - $89.95/mo + tax
question
Public View Pricing
answer
Basic - $29.95/mo + tax Digital Basic Plus - $54.95/mo + Tax Digital Standard - $84.95/mo + Tax Digital Deluxe - $109.95/mo + Tax Sports and Entertainment Deluxe - $189.95/mo + tax
question
BCI Email Inboxes
answer
Starter - 2, Delux 50 - 2, Deluxe 75 - 2, Deluxe 100 plus - 2
question
What year was business services formed
answer
2006
question
President of Business Services
answer
Bill Stemper
question
A simple, easy-to-use, email marketing tool that helps small businesses create professional looking email marketing campaigns- a great way to let customers know about new promotions ans products!
answer
Newsletter Broadcast
question
Featuring Urchin 7, a powerful tool that provides a complete picture of how people interact with your website, and includes powerful reporting tools to track user activity
answer
Web Analytics
question
Quickly and easily submits your website to all of the major search engines so that your customers can find you.
answer
SitePromotion
question
Allows you build a company profile and submit it to multiple local search engines such as Google Maps, Yahoo! Local. Ensures people in your area who are searching for products/services like yours are able to find you.
answer
Instant Business Broadcast
question
Blog-creation tools that help you share the thoughtsof your business, or industry as a whole.
answer
SiteBlog/BizBlog
question
________ _______ is a Web-based online store creation and management tool that enables you to quickly and easily create an online catalog and get your store up and running.
answer
Merchant Manager
question
Create and run ads for your business quickly and simply on google.
answer
Google Adwords
question
_______ is an online tool Comcast offers that allows you to create Web pages - using only an Internet browser.
answer
Sitebuilder
question
______ ____offers exciting sports programming for your business, including nearly 30 sports channels, with everything from the entire ESPN lineup to local sports channels, The Golf Channel, The Soccer Channel, Fox College Sports, The Tennis Channel, Outdoor Life, and more.
answer
Sports Pack
question
This service is a customizable point to point configurations, our customers and meet the demands of bandwith intensive applications without disrupting their internal needs.
answer
Ethernet Private Line
question
This service provides a reliable , simpler , more flexible and higher bandwith options than T1 or Sonet based dedicated internet access services.
answer
Ethernet Dedicated Internet
question
The service provides an Ethernet virtual connection from the customer premise location to a comcast internet point of presence (POP) router
answer
Ethernet Dedicated Internet
