BCOM CH 5 – Communicating Electronically – Flashcards
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leave your name, telephone number, and enough details for the listener to understand what you want.
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When leaving a voice mail for a client concerning an upcoming meeting, you should
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A less emotional way to tell a subordinate he did not receive a desired promotion.
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Text messaging should not be used for which of the following business messages?
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First Quarter Sales Exceed Projections
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As vice president of sales, you would like to send company personnel a good-news message about the company's first quarter sales results. Which of the following would be the best subject lone for your message?
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When you leave the plant at night, follow these procedures: ...
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Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night?
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allows information to be viewed from any computer with Internet access, as long as the used has the proper security clearance and passwords.
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Web-based project software
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the recipient might forget to respond to multiple points discussed.
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Email messages should be limited to one topic because
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Evaluating the strengths and weaknesses of a current employee.
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Which of the following in NOT an acceptable situation for using email?
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present the information in the order it is likely needed or will be best received.
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When composing an email message,
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A face-to-face meeting with each employee
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A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message?
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None of the above is true.
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Which of the following is true of cell phone communication
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to determine if employees are using the email system for legitimate work-related purposes.
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According to the Electronic Communications Privacy Act, firms may check the email messages of their employees
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Attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3
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An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,
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When you need to send sensitive or extremely confidential information
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Electronic messages as a communication channel would NOT be appropriate for which of the following situations?
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excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
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During a business lunch with a client, a colleague calls with bad news about another project. You should
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warn the recipient of the message of the bad news.
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The subject line of an email message should do all of the following, EXCEPT
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Instant messaging has wide business use, and spelling and grammar matter less than in other types of business communications.
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Which of the following is most accurate concerning the use of instant messaging in business situations?
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Use email for private messages
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The ABC Coporation is concerned about the legal problems of email being used for evidence in litigation. Employees must adhere to strict email guidelines. Which of the following should NOT be one of the ABC's guidelines for email usage?
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Fair Information Practices (FIP).
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The integrity of personal information collected by the governmental and private agencies is protected by the
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All of the above.
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Common invasions of privacy resulting from the use of technology include which of the following?
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Can we chat today about your upcoming project deadlines and your plans to meet them?
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Your employee in another location is perpetually late submitting work. You must confront him about his lateness and discuss a solution for the problem. Your email to him says:
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None of the above is true.
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Which of the following is true of cell phone communication?
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Using chat sites to ask about travelers' experiences.
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Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap?
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The Chinese language is especially well-suited to text-messaging.
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Which of the following is true concerning text messaging?
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Meet with tour co-manager and discuss the employee's weaknesses face to face.
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You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond?
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Answer every email message as soon as it is received.
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Which of the following is NOT an example of good email etiquette?
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E-mail is private because it requires the use of a password to access it.
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Which of the following is NOT a benefit of e-mail?
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extranet
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A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company's
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to determine if employees are using the email system for legitimate work-related purposes.
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According to the Electronic Communications Privacy Act, firms may check the email of their employees
