Chapter 4: Personal and professional qualities of a health care worker – Flashcards
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5 factors that contribute to good health
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~eating good -gives you the nutrients ~good sleep - helps you deal with stress. ~exercise- maintains circulation, sleep ~posture - helps prevent fatigue and stress on muscles.
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3 basic requirements for appearance of uniforms
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Neat Clean Well - fitting
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Type and color of uniform to wear to job
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Depends where you work and what group your in
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3 basic rules to observe in regard to shoes
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~Low heels ~Washed daily and laces changed ~fit well and supportive
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3 ways to control body odor
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~daily shower ~ deodorant ~oral hygiene and clean undergarments
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3 reasons for short clean nails
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~prevents injury of patients ~prevents transmitting of germs. ~prevent you from tearing gloves
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Product used to prevent chapped and dry hands
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Lotion / hand. Cream
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Why is it important to keep your hair back when close to patients
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Preventing hair touching patient, blocking view, falling on tray
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What jewelry can be worn ?
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Wedding ring, watch, small piercing
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Why should excessive jewelry be avoided
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Interfere with patient care and distract
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Purpose of makeup ?
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Create natural appearance and add attractiveness
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Why should tattos be avoided?
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It can be offensive to patient
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4 factors that must be met to avoid interfering with communication process
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~sender ~message ~receiver ~feed back
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Define listening
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Paying attention to and making an effort to hear what the other person is saying
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Why does reflecting statements back at the speaker help in communication process ?
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Allows patient to express fears and may open up more .
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Nonverbal communication involves use of ...
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~facial expressions ~body language ~gestures ~eye contact ~touch
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Why is it important to observe a person's nonverbal behavior?
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Its an important part of any communication process
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3 common causes of communication barriers.
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~ physical disabilities ~cultural diversity ~psychological attitudes
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4 ways to improve communication witha person who is blind or has a visual impairment
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~use soft tone ~describe events as they occur ~announce your presence as you enter ~explain noises or sounds
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4 ways to deal with an angry patient
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~express their fears ~encourage them to talk about their feelings ~avoid arguing ~soft tones
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What is culture ?
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Values, beliefs, attitudes, and customs shared by a group of people and passed down generation to generation.
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3 main barriers created by cultural diversity
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~language differences ~ways of dealing with terminal illness or several disabilities ~eye contact
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Difference of subjective & objective observations
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Subjective : symptoms and made by a patient should be recorded exactly Objective : are signs
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How should an error on a health care record be corrected.
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Crossed out with a straight line, written "error" on top and initials of person making error
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What does the abbreviation of HIPPA mean ?
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Health Insurance Portability and Accountability Act
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What's HIPPA's purpose ?
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To maintain confidentiality of health care records.
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Define teamwork..
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Professionals with a different level of education, ideas, backgrounds, and interests, working together for the benefit of a patient.
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5 ways to develop good interpersonal realationships
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~maintain positive attitude ~laugh at yourself ~be friendly ~assist others when they need help ~listen carefully
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Types of leaders
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Democratic, laissez-faire, and autocratic
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Democratic leader
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Encourages everyone to take place in decision that have to be made, makes them take responsibility
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Laissez-faire leader
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Informal behavior ,allows individuals to work independent
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Autocratic leader
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Dictator allows he / she to make all decisions
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Define stress
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Body's reaction to any stimulus that requires a person to adjust to a changing environment
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Four step plan when stressor causes a physical reaction
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1. Stop and breakout of stress response 2. Breathe slow and deep to relieve physical tension 3. Reflect and think about the cause of stress 4. Choose how to deal with it
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Short term goal
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Takes a few weeks, days, months
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Long term goal
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long term takes a lifetime
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7 steps to effective time management plan
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1. Analyse and prioritize 2. Identify habits and preferences 3.schedule tasks 4. Make a daily to do list 5. Plan your work 6. Avoid distractions 7. Take credit for a job well done
