4478_CH11 – Flashcards
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Social Episodes are
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reoccurring features of common, everyday communication events.
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nature of social episodes
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school, work...
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Five components of social episodes.
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Cultural patterns, Social roles, Rules of interaction,Interaction scenes,Interaction contexts
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Cultural patterns are
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the shared judgments about what the world is, what it should be, and the widely held expectations about how people should behave.
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Social roles are
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sets of expected behaviors that are associated with people in a particular position.
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Rules of interaction are
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not written down, nor are they typically shared verbally; instead, they operate at the level of unwritten, unspoken expectations. attire, acceptable to talk about, artifacts that are part of the event
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Interaction scenes are
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made up of the recurring, repetitive topics that people talk about in social conversations.
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Interaction contexts are
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the settings or situations within which social episodes occur.
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Context for intercultural communication
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health care, business and educational
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health care context affects
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health care context affects doctors, nurses, counselors, and health care workers, as well as patients, families, communities, and cultural groups.
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______affect how people understand the health care context.
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Cultural patterns
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Three general approaches people take to issues about health, illness, and wellness.
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The magico-religious or personalistic approach; The holistic approach; The biomedical approach
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magico-religious or personalistic about health, illness, and wellness.
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illness linked to supernatural forces
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holistic approach about health, illness, and wellness.
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illness linked out of balance of body with nature; violation of nature
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biomedical approach about health, illness, and wellness.
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ppl are controlled by biomedical forces, part of body breaks down
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family and gender roles in the health care context
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treatment may have to be deferred, or discussed bc of family.
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Cultural differences in___ affect the medical interview between caregiver and patient
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interaction rules
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Potential difficulties in interaction rules between caregiver and patient include
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the perceived authority of health care professionals and the expected degree of ambiguity in the use of language.
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Culture influences people's expectations about
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teacher-student relationships, learning styles, valuation of education, classroom behavior, and communication styles.
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role of the teacher
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Teachers come to the classroom carrying with them unique personality characteristics and the influences of their culture
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Cultures that prefer a more hierarchical relationship between individuals structure the relationship between student and teacher with
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greater status differences.
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Classroom interaction
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...
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Classroom interaction 4. Families and the educational system
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The likelihood of intercultural contact in business is increased by
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the availability of easy, fast, and inexpensive travel and communication (e.g., air travel, email, chat boards, and video chat over the Internet).
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Culture's influence on the business context
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Business negotiation and deal making
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The business context has many social episodes enacted with rules derived from
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various aspects of culture.
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It is important to familiarize yourself with the protocol of ___when conducting business with a foreign culture.
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social episodes
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Much business conducted globally in today's world occurs in
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intercultural teams.
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Work roles differ
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among cultures
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Cultures differ in their ___for men and women, and in many cultures women are unlikely to have managerial or supervisory positions in business.
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prescriptive roles
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Expectations about the "proper" way to conduct employee performance appraisals and provide a rationale for judgments and actions are another source of____.
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cultural differences
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Intercultural competence in the workforce involves
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educating managers and their employees on the skills necessary to work in an intercultural environment
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Intercultural comp in business: Training includes
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opportunities to improve knowledge, motivation, and skills concerning intercultural issues and ongoing training about diversity issues.
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When working in multicultural and international groups, increased attention and effort in four 4 areas is most useful
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