question

Tactful

answer

Acting with sensitivity when dealing with people

question

ABHES

answer

Accrediting Bureau of Health Education Schools

question

Empathy

answer

Understanding how someone feels by placing yourself in his or her place

question

Confidential

answer

Private

question

AAMA

answer

American Association of Medical Assistants

question

Diplomacy

answer

Ability to be tactful

question

Clinical

answer

Having to do with hands-on patient care

question

Professional

answer

Person who conforms to the technical and ethical standards of a profession

question

Competence

answer

Proficiency in identified skills

question

AMT

answer

American Medical Technologists organization

question

Revalidation

answer

Recertification

question

CAAHEP

answer

Commission on Accreditation of Allied Health Education Programs

question

Dexterity

answer

Ability to move with skill and ease

question

Ethical standards

answer

Guidelines for professional decisions and conduct

question

Integrity

answer

Quality of being honest and straightforward

question

TRUE

answer

[T/F] A professional is someone who displays

question

FALSE, they can take seconds

answer

[T/F] First impressions often take a few hours

question

TRUE

answer

[T/F] Both the American Association of Medical Assistants and the American Medical Technologists are nationally recognized associations for Medical Assistant participation and for credentialing opportunities.

question

FALSE, they are honest and trustworthy

answer

[T/F] A person who had integrity is dishonest and deceitful.

question

TRUE

answer

[T/F] Reliability means that you do your job will and that others can rely on you.

question

Deceitfulness

answer

Being a dependable employee includes all of the following EXCEPT ____. Deceitfulness Punctuality Efficiency Reliability

question

Loyalty

answer

Giving that \"extra push\" to get the job done in any situation exhibits ____. Loyalty Punctuality Efficiency Reliability

question

A positive attitude

answer

Being capable of looking at the \"big picture\" demonstrates ____. Dependability Empathy A positive attitude Diplomacy

question

Diplomacy

answer

____ helps build goods relationships between people through tact and empathy. Compromise Diplomacy Confidentiality Consensus

question

Integrity

answer

A person who has ____ is honest and straightforward. Integrity Compassion Empathy Consensus

question

Competence

answer

____ is the ability to get things done on time and correctly. Compassion Competence Dexterity Loyalty

question

Dexterity

answer

The ability to move with skill and ease is called ____. Sympathy Discretion Trustworthiness Dexterity

question

Smiling

answer

____ is an appropriate wadi to get both patients and co-workers. Reservedly Compassionately Smiling Tersely

question

All of the above

answer

Your ____ can influence people's final opinion of you as a medical assistant. Nonverbal communication skills Personal appearance Confidence All of the above

question

Cross-training

answer

One advantage of a career in medical assisting is the ____ in both administrative and clinical skills. Lack of training Cross-training Limited training Superficial training

question

Accreditation

answer

There are many types of training programs for medical assistants, and they vary in length. Some training programs have gone through a process of ____, establishing standards and guidelines for postsecondary education. Counseling Peer review Accreditation Audit

question

Register

answer

Some states require that medical assistants ____ with their state for a small fee. Register Certify File an endorsement Declare loyalty

question

RMA

answer

The American Medical Technologists credential for medical assistants is ____. AAMA CMA AMT RMA

question

Credential

answer

All medical assistants practice under a physician's diet supervision nationwide whether or not they have recieved a(n) ____. Letter of recognition Statement of intent Assignment Credential

question

Integrity

answer

Confidentiality is a key element of ____. Competency Integrity Diplomacy Loyalty

question

Positive attitude

answer

The ability of a medical assistant to adjust to change, set goals, and being a team player reflects ____. Competence Integrity Positive attitude Diplomacy

question

5

answer

The certified medical assistant must revalidate his or her credentials every ____ year(s) by either exam or continuing education. 1 3 5 7

question

Integrity

answer

Making ethical decisions demonstrates ____. Confidence Diplomacy Loyalty Integrity

question

When an appointment has been scheduled

answer

The RMA exam is offered all over the United States at testing sites ____. When an appointment has been scheduled Monthly Three times Five times

question

Voluntary, not required

answer

The credentialing exams for medical assistants are ____ to work in the profession. Voluntary, not required Voluntary, required Mandated, not required Mandated, required

question

Accredation

answer

A term used to describe education once a credential is recieved.

question

Reliability

answer

Means you do your job well and that others can count on you.

question

Ethical standards

answer

Professionals are expected to behave according to the ____ of their profession.

question

Dependable

answer

Many employers will not hire a person who has a reputation for not being ____.

question

Always

answer

Integrity is ____ doing the right thing, even when it is difficult. It means choosing to do what is right for all people, even if it may not be what you personally want to do.

question

Administrative

answer

___ describes having to do with general front office and financial activities. Clinical Administrative Ambulatory Theoretical

question

Competence

answer

Proficiency in identified skills is called ____. Empathy Dexterity Competence Integrity

question

Punctuality

answer

The ability to be on time is ____. Punctuality Reliability Revalidation Diplomacy

question

Professional

answer

A person who displays certain positive characteristics and demonstrates competence when performing tasks is thought of as a ____. Dexterous Diplomatic Professional Good Samaritan

question

Dependable

answer

You are ____ when you perform your tasks on time and accurately, to the best of your ability. Ethical Punctual Dependable Loyal

question

Loyalty

answer

Supporting team leaders and members by accepting decisions and behaving according to the ethics of the profession demonstrates ____. Empathy Compassion Punctuality Loyalty

question

Trustworthy

answer

Over time, as you prove you are dependable, competent, and ____, the employer will become loyal to you as an employee. Private Likable Trustworthy Outspoken

question

Fanatical

answer

Which one of the following is not a quality of a professional with a positive attitude? Flexible Goal oriented Enthusiastic Fanatical

question

Both A and C

answer

Wearing excessive jewelry to work as a medical assistant is unacceptable because it ___. Can injure patients Distracts co-w orkers and patients Harbors pathogens Both A and C

question

Credential

answer

A(n)___ is a title that signifies a person has attained certain competency standards. Credential Associate Degree Diploma Letter of recommendation

question

Patient

answer

When taking a certification exam, select answers that are ___ centered Medical assistant Nursing Physician Patient

question

Laboratory

answer

The CMA exam consists of 200 questions from each of the following areas EXCEPT ___. General Laboratory Administrative Clinical

question

Cross-training

answer

One advantage of a career in medical assisting is___ in administrative and clinical duties. Ambulatory training Surgical training Cross-training Political training

question

Ethical standards

answer

___ are (is) guideline(s) for professional decisions and conduct. Diplomatic standards Recertification Ethical standards Consensus standards

question

To compromise

answer

To make a decision based on mutual agreement is___. to compromise to use tact to use revalidation to be efficient

question

RMA

answer

A(n)___ passes a certification exam with an accredited certifying agency. CAAHEP AMA MAT RMA

question

FALSE, (voluntary, not required)

answer

[T/F] Formal training is a requirement for employment as a medical assistant.

question

TRUE

answer

[T/F] One way to promote professionalism is by joining your professional organization and becoming credentialed after taking an exam.

question

TRUE

answer

[T/F] All medical assistants practice under a physician's direct supervision nationwide, whether or not they have received a credential.

question

FALSE, as a medical assistant you will always have a voice concerning your practice

answer

[T/F] Even though you are a member of a professional organization, you will not always have a voice in public policy concerning the practice of medical assisting.

Medical Assistant – MA Intro (Ch 2 Review) [Everest College – Everett]

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