CIS115 Chapter 13
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A user reports that they are unable to access thier firewire drive after moving the pc form beneath the desk to the top of the desk. What is the most likely cause of this problem?
answer
card is not properly seated
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Greg. a graphic artist, installs a new art application on his windows 7 computer. The application prompts Greg to install an updated video driver, which is unsigned. Greg accepts the unsigned drive and completes the installation. Greg uses the system for several days, and then reports that his display doesnt seem to refresh properly under some conditions. You want to configure gregs computer to use the previous driver until the manufacturer provides a signed drived, but he still needs to able to use the appliation he installed. What should you do?
answer
boot the system into safe mode. Open Device manager, and select the video driver. Open the drivers properties and select roll back driver.
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You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. now you cant get the device to work. what should you do first?
answer
run any diagnostic software tha came with the device
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You have just installled a new device in your windows 7 computer using the devices installation disc and the included drivers. After installation, the system crashed when you tr to use the device. what should you do?
answer
download the latst driver from the manufacturers web site
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You have just installed a new deice in you windows computer. After installation, you cant use the device. you check in Device manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
answer
Download the latest driver form the maunfacturer's web site/
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Which system utility would you use to trouble shoot hardware devices, examine and control the resources used by specific devices and install updated device drivers/
answer
Device manager
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A user complains that his USb no longer works. You check Device Manager and see the iconwith a black down arrow on it> what should you do?
answer
enable the device
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I which of the followinf situations would driver rollback be the best tool to use?
answer
You recently installed aa new video driver and now the system behaves erractically/
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After removing the printed paper form you laser printer, the toner smudges and can be wiped off in places. which of the following is the most likely problem?
answer
fuser rolllers
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You have just installed a maintenance kit in you laser printer. What should you do next?
answer
reset the page coutn
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Which of the following conditions would typically result in replacing the drum on a laser printer?
answer
spots as regular intervals on the page
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You're conducting scheduled maintenance on a laser printer. you notice that there is a buildup of excess toner inside the interior of the printer. which of the following is the proper way to remove it?
answer
use an antistatic vaccum
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Whihc of the following paper types should not be used in inkjet printers?
answer
very glossy paper
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Which of the following is a symptom of a dirty drum or roller in a laser printer?
answer
lines or splots repeated a t regular intervals on the print job
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Which of the following problmes is common ofor dot matrix printers?
answer
paper scraps are caught in the feed mechanism
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When you print from you laser printer, the paper contais faint images from previous print outs. which components shoud you check? select two
answer
rubber scrapper and discharge lamp
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You're troubleshooting an older laser printer that is creating \"accordion jams\" where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?
answer
install a maintenance kit
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a dot matrix printer is printing faintly after replacing the print head. what should you do?
answer
Check the gap between the printer and the paper
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you are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer propterties on your computer to print a ptest page. Instead of a normal test page, you recieve several pages.with garbled charcters on them. What is the most liekly cause of the primblem?
answer
Wrong print driver.
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in which of the following sitaions would driver rollback be the best tool to use?
answer
you recently installed a new video driver and now the system behaves erractically
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a user complains that his usb scanner no longer works. You check Device mangaer and see the icon with a black down arrow on it. What should you do?
answer
enable the device
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You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. later, you use the printer properties on your computer to print a test page. instead of a normal test page, you recieve several pages with garbled characters on them. what is the most likely cause of the problem?
answer
wrong print driver
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for the past several days the print jobs from the inkjet printer are missing colors and leaving gaps. What should you do to resolve the problem?
answer
use the automatic cleaning feature
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you're troublshooting an older laser printer that is creating accordion jams, where the paper is cumpled as it exists the printer moving into the output treay. What can you do to fix this problem?
answer
install a maintenance kit
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when you print from your laser printer, the paper contains faint images from previous print outs. Which components should you check? select two
answer
rubber scraper and discharge lamp
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Which of the following paper types should you not be used in inkjet printers?
answer
very glossy paper
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which of the following problems is common for dot matrix printers?
answer
paper scraps are caught in the feed machanism
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which of the following is a symptom of a dirty drum or roller in a laser printer?
answer
lines or splotches repeated at regular intervals on the print jobs
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a dot matrix printer is printing faintly after replacing the print head. what should you do?
answer
checkthe gap between the printer head and the paper
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you have a laser printer that has worked fine until today, now whenever anything is printed, only black pages come out>Which part are you most likely to replace?
answer
transfer corona
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a dot matrix printer is printing faintly after replacing the print head, What should you do?
answer
check the gap between the printer head and the paper
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you're conducting scheduled maintenance on a laser printer. You notice that ther is a buildup of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?
answer
use an antistatic vaccum
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after removing the printed paper from your laser printer, the toner smudges and can b wiped off in places. Which of the following is the most likely problem?
answer
fuser rollers
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your laser printer prints a vertical black line on every page. You change the toner cartidge but the problem does not go away. What is the most likely problem?
answer
a corona wire is dirty
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which of the following conditions would typically rsult in replacing the drum on laser printer?
answer
spots at regular intervals on the page
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you are trying to print complex images on an older that uses a parallel connection to your workstation. The pages produced cut off the bottom third of each image you print. Which of the following resolutions will fix the problem?
answer
install more memory in the laser printer
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You replaced the print catridge on an inkjet printer. What should you do next?
answer
calibrate the printer
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you're troubleshooting a malfunction notebook ccomputer system. the user has indicated that the screen suddenly became dark and difficult to read while h was downloading a large file through his wireless network card while the system was plugged in at his desk. You;ve checked the system and determined that the backlight has stopped working.
answer
- the cold cathode fluorescent lamp has burned out andneeds to be replaced - the inventor in theLCD assembly has malfunctioned
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You're troublshooting a malfunctioning notebook computer system. The user has indicated that screen is always dark and difficult to reach even while the system is plugged into a wall outlet. You checked the system and determined that the backlight isnt working. Which of the following could be the cause?
answer
the LCD cutoff switch is stuck in the off position
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you're troubleshooting a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is recieving AC power, you plug in an external monitor. Ther external monitor does not display the output form the notebook after pressing the Fn key to toggle the display. Which of the following could be the cause?
answer
failed video adapter
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Your laptop carrying case is designed for a 15 inch laptop, yet you think you can squeeze your 16 inch laptop into it. Before slipping the laptop into the case, What should you do?
answer
remove any ExpressCards from their slots
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you're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. What is the first thing you should do?
answer
plug in an external monitor
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you're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem? select two
answer
- the display output has been redirected to the external montiro port using the FN key - the LCD assembly is malfunctioning
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all members of the Sales team use laptop computers while traveling to connect to the internet. Each laptop head a built in wireless network card that supports 802.11b/g/n. You have trained each user to be able to create new wireless connections in order to connect to wireless networks in airports and at hotels. YOu get a call from one user stating that her wireless connection no longer works. She has checked the wireless cards hardware switch is in the on position
answer
have her verify that the wireless cards hardware switch is in the On positino
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your manager has been using the same laptop computer without error for four years. Suddenly, the computer will not start and run correctly, What should you do to isolate the problem?
answer
remove the batteries and attempt to run the computer form a wall outlet
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which LCD component is used to illuminate a notebook computers display?
answer
backlight
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youre attempting to diagnose a problem with a notebook computer. The user reports that it displayed a message indicating that the battery was low, then it shut down by itself even though it was plugged into a wall output. You've checked the AC adapter and found that the LED light is lit when plugged into a wall outlet. What should you check next? select two
answer
- verify that the AC adapter produces the correct DV voltage for the notebook computer - verify that the power LED on the notebook computer is lit when plugged into the wall outlet.
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Which of the following should you do if you cannot turn a laptop off?
answer
unplug the AC power an remove the battery
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you're troubleshooting a notebook system that uses a digitzer paf and stylus ffor user input. The user has complained that the digitezer pad registers stylus taps about 1 inch to the right of where the tap actually occured. How can you fix this problem?
answer
recalibrate the digitizer pad
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you lobby receptionist uses a laptop computer her day to day tasks. you are concerned about the security of her system. What should you do? select two
answer
- secure the laptop to the desk using a cable lock - configure the laptop with a biometric fingerprint scanner
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A user in sales cannot get his laptop to display through a project. He seems the screen output on the built in LCD display.but the video is not being on he projector. What should you do first?
answer
use the FN key to redirect to the external video port
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6 months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to geet 2 hours before the battery charge level drops below 5%. What should be your first step to correct this problem?
answer
calibrate the battery
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A user is trying to log into windows on her notebook computer. She enters the correct password for her user account, but the system wont let her authenticate, claiming the wrong passwork has been entered. Whats causing the problem?
answer
she has turned Num lock on causing numbers to be sent from the keyboard instead of letters
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Which techinque are used in pharming attack toredirect legitimate web traffic to malicious web sites? slect two
answer
- exploiting DHCP servers to deliver the IP address of poisoned DNS servers - changing the hosts files of a users computer
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Which of the following identify the key difference between a worm and a virus? select two
answer
- a virus relies on a host for replication - worms independently replicate themselves
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Several employees have forwared you an email indicating that your companys health insurance provider has just launched a new benefits management web site that all employees to provide their social security number. However, you have discovered that your company;s insurance provider did not send this email. WHa kind of attack just occured?
answer
phising
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Which of the following are likely symptoms of malware infection? select two
answer
- changed file permissions - renamed system files
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while browsing the internet, a popup browser window is displayed warning you that your system is infected with a virus. You are directed to click a link to scan for and remove the virus. What should you do? select two
answer
- run a full system scan using the antivirus software installed on your system - update the virus definitions for your locally installed anti virus software
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Christian has booted his windows 7 workstation in safe mode and enabled boot logging. Which file would he examine to see a list of drivers loaded during the startup process?
answer
Ntbtlog.txt
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How can you keep a windows 7 system form restarting after a critical system error occurs?
answer
use the disable automatic restart on system failure option on the advanced boot menu
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The video driver on your Windows 7 computer is preventing the system form strating up successfully. You have already downloaded an updated driver and copied it to the computers hard drive. Which mode should you select from the windows advanced boot options menu that would most likely allow you to start the computer to continue fixing the problem?
answer
enable VGA mode
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one day while trying to start your windows 7 compute.r The system displays the following error: windowss could not start because of a computer deisk hardware configuration problem. Could notread from the selected boot disk. Check boot path and disk hardware. Whichc of the following will most likely fix the problem?
answer
boot into the recovery environment and run the bootrec/ rebuilding command
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You need to boot a windows 7 system into safe mode. Which key should you press during the system boot to access the advanced boot options menu?
answer
F8
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Youre troublshooting a computer running windows 7. The operating system has halted and a blue screen has been displayed on the monitor with an error message. What is the first step you should take in troublshooting the issue?
answer
Search for the error in Microsoft's knowledgebase or in a search engine on the internet
question
Rodney...
answer
reboot the system and select safe mode. Disable the PDAs driver in device manager
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you turn on your desktop computer. You can hear the fans start up, but the monitor remains blank. You wait a while but it doesnt appear that anything else is happening. THe hard drive activity light doesnt show activity, and you never hear the sound that plays when windows loads up. Which of the following are the most likely cause of the problem? select three
answer
memory processor video card
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you have a windows 7 system with two SATA hard drives, one used for the operating system and the other used for data. You have traced recent problems to a fault in the system motherboard. You replace the motherboard and reconnect all hardware. When you start the computer, the system shows the BIOS information screen, but then returns an error thatan operating system could not be found.What should you do?
answer
change the boot order in the bios
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You want to scan your system for changed system files and autmatically revert to previous version for any file that has been altered. You want the scan to run once the next time the system boots. Which command should you use?
answer
sfc/ scanonce
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Marcus was attempting to tweak his workstations operating system when he inadvertently corrupted his system boot files. It will now no longer boot to a logon prompt. After pressing f8 , which option should be choose?
answer
Repair your computer
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One day while trying to start you windows xp computer, the system displays the following error: windows could not start because the following file is missing or corrupt: windowssystem32ntoskml.exe. Please reinstall a copy of the above file. The problem occurs immediately after the operating system loading message. You are unable to boot into dafe mode. Which of the following will most likely fix the problem? select two
answer
- boot into the recovery console and run bootcfg/rebuild - boot into the recovery console and perform an automatic operating system scan and repair
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you have booted your windows 7 workstation into safe mode and enabled boot logging. To which log file is the boot logging information bow being written.
answer
ntbtlog.txt
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a user in the research department, reports that heis gettin STOP erros on his winows system during startup . You ask him if anything has changed recently on the computer. He explains that he ran the installation program for his PDA just before revieing the first STOp error. He immediantly rebooted and has not been able to use Windows 7 since then due to STOP erroes during the boot process. You need to fix his computer. What should you do?
answer
reboot the system. Selct last known good configuration form the advanced startup options
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one day while trying to start your windows xp computer, the system displays the following error: invalid parition table. Which of the following will most likely fix the problem?
answer
boot into the recovery console and run the fixmbr command on the boot volume
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under which circumstances would using the Last known good option be most likely to correct the problem?
answer
If you made a system change and then the start up fails before the logon screen
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the video driver on your windows 7 computer is preventing the system form starting up successfully. You have already downloaded an updated driver and copied it to the computes hard drive. Which mode should you select form the windows advanced boot options menu to ensure that the system can complete the boot process?
answer
safe mode
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Rodney, a user in the research department, reports that he is getting STOP errors while using his Windows 7 Computer. You ask rodney if anything has changed recently on the computer. Rodney explains that he ran the installation program for his PDA and everything worked fine until he tried to hot sync. Now any time he hot syncs, he has to reboot the computer. You need to fix Rodneys computer and prevent rodney from using the PDA until you can install an updated river. What should you do?
answer
reboot the sysem and select safe mode. Disable the PDAs driver in Device manager
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You have a windows xp professional wokstation that does not currently have the recovery console installed. Which command should you use to install the recovery console?
answer
WINNNT32/ CMDCONS
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You have a windows 7 computer that was recently upgraded from windows xp. An installed application worked fine in Windows xp. but now it does not run in Windows 7. Y ouhave checked the application vendor's web site but there is no update available. That should you try to run the application? select two
answer
- run the application in compatibility mode - run the application in XP mode
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A malfunctioning video driver is preventing your windwos system from starting successfully. Which startup option oshould you choose so you can copy an updated driver from the help desk support server?
answer
safe mode with networking
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in which of the following situations would restoring from a backup be the best option? select two
answer
- you accidently deleted several important emails from outlook and need to restore them - you need to restore several word processing files that were accidently deleted from my documents
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in which of the following situation would reverting to system restore point be the best option?
answer
you recently installed a new application and now the system behaves erratically
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what is a recovery partition?
answer
a partition created by the computer manufacturer to restore the system to its original state
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In which of the following situations would restoring from a system image be the best option?
answer
you need to restore a windows system after a hard drive failure
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When you load a partition management utility on a workstation running an OEM version of Windows 7, you notice that there is a hidden partition on the workstation's hard drive. You decide to delete it to free up space on the drive. Should you do this?
answer
no, this is the system recovery partition
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Which utility canbe used to vew when a service was stopped as well as any error messages generated by the service?
answer
event viewer
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while browsing the internet, the internet explorer browser window hangs an stops responding. Which task mananger tab would you use to end internet explorer? select two
answer
- processes and applications
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you have a complier that complies applications used in your business. You want to make sure that the compiler continues to run in the background., even if you open other applications. How can you adjust the amount of attention given to that application?
answer
use task manager to modify the process priority
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Which of the following tools can you use to start the print spooler service if it is currently stopped? select two
answer
Services console and net start
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You have a custom database application that your company has been using for several years. The application works fine on all of your windows xp systems. You have just purchased a new windows 7 system for one of your sales team members. you make this user a member of the users group on the local system. you install the custom application successfully. When the sales person logs on an tries to run the application, the program splash screen loads but then seems to hang. what should you do first?
answer
grant the user permissions to the directories and files used by the application
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you are the administrator for your company and you have been asked to get the company accounting program installed on some new windows 7 laptops. When you install this software one the new PCs you discover that it will not run because User Account Control keeps causing it to fall. Because the accounting program was designed by the company and it will not be upgraded anytime soon, you must get it to work as is with UAC. What can you do to get the application to work with UAC. Choose the best solution
answer
alter the program settings to Run this program as an administrator
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Mary reports that an applications shortcut icon no longer launches the application. You check your documentation and find that you have installed a new disk drive in her computer. What should you do first so Mary can run the application?
answer
check the shortcut properties to make sure it is pointing to the correct file location
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You have a Windows Vista Computer that was recently upgraded from Windows XP. One application worked fine in windows xp but now does not run in Windows vista. You have checked the application vendors web site but there is no update available. What should you try next to run the application?
answer
run the application in compatibility mode
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When running a program on a Windows System, you get an error message indicating that a specific file (not the .exe file) cannot be located. What should you try to fix the problem?
answer
check the working Start in directory identified by the shortcut
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Which windows 7 operating system startup
answer
boot configuration data
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Which of the following represent the correct boot sequence in windows xp after the bios has passed control over to NTLDR?
answer
boot - NT Detect - NTO
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On a windows system, which task manager tab would you use to adjust the priority given to a specific program?
answer
processes
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While working on your windows 7 system, the system encounters a critical error. For a brief second you see the blue screen indicating the error. Before you can read the error, however, the system reboots. After rebooting and logging back on, the same thing happens again. What should you do so that you can read the error message next time it happens without the system rebooting?
answer
reboot the system. Press f8 and disable the automatic restart feature
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One of the programs that launches automatically at startup is causing your windows workstation to lock up. You have to prevent the program from starting automatically?
answer
msconfig.exe
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You have been contacted by OsCorp to recommend a wireless internet solution. The wireless stragegy must support a transmission range of 150 feet, use a frequency range of 2.4 Ghz, and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?
answer
802.11n
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Given that your windows workstation has automatic private ip addressing implemented using default settings, which of the following TCP/ IP addresses could be automatically assigned to the sstem should your DHCP server go down or become inaccessible?
answer
169.254.1.26
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You have just connected a new computer to your network. The network uses static ip addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem. Which of the configuration values would you most likely need to change?
answer
default gateway
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You are troublshooting connectivity between you computer and the www.widgets.comserver whose Ip address is 192.168.1.1. Which of the following commands tests connectivity to the device as well as name resolution?
answer
ping www.widgets.com
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you manage a network that has multiple internal subnets. You connect workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig/ all and see the following: ... What is the most likely cause of the problem?
answer
incorrect default gateway
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You're trying to access your office network with your Windows workstation from home using your organizations's virtual private network. Your DSL modem has connected to your ISP, but you cant connect to your office network. You issue the ipconfig command prompt and learn that your system has been assigned an ip address of 169.254. 1.12 Whats causing the problem?
answer
your ISP's DHCP server isnt working properly
question
you are troublshooting network connections on a windows workstation and you want to view a list of connections on the compuer. HOw can you do this? select two
answer
- on the start menu, click control panel, then click network and internet - on the star menu, right click network, and select properties
question
You have a small wireless network with less than 50 client computers. You upgraded the hardware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. Your need the greatest amount of security with e lest amount of effort, and withouth replacing any of the wireless infastrucure. What should you do? select two
answer
- implement WPA2-AEs - configure each client with the same key
question
a user reports that he cant browse to a specific web site on the internet. From his computer, you find that a ping test to the web server succeeds. a trace route test shows 17 hops to the destination web server. What is the most likely cause of the problem?
answer
incorrect DNA server address
question
You are troubleshooting a network communication problem to the www.widgets.com server. Which of the folowing will give you the ip address of that server? select two
answer
-nslookup www. widgets.com - ping www.widgets.com
question
you have a small home network that uses 192.168.1.0 with the default subnet mask for the network address. The default gateway address is 192.168.1.254, and the router is providing DHCP on the network. The 2 computer has been assigned the ip address of 192.168.1.55 which of the following is considered the loopback address for the 2 computer?
answer
127.0.0.1
question
You manage a network that has multiple internal subnets. you connect a workstation to the 192.168.1.0 subnet which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. you run ipconfig/ all and see the following: ... What is most likely the cause of the problem?
answer
incorrect subnet mask
question
you are designing a wireless network or a client. your client needs the network to support a data rate of at least 54 mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 Ghz. Which 802.11 standards will work best in this situation? select two
answer
802.11n 802.11a
question
which of the following commands verifies that TCP/IP is working correctly on the local computer?
answer
Ping 127.0.0.1
question
...
answer
your ISP's DNS server is down
question
...
answer
802.11n
question
while troubleshooting a network issue, you successfully ping the 127.0.0.1 IP address, Which of the following is true?
answer
the tcp/ip protocol suite is working correctly on the local computer.
question
which wireless standard has the highest data transfer rates
answer
802.11n
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you have a small wireless network that uses multiple access points. the network uses WPA and borad casts the SSID WPS2....
answer
- TKIP ecryption - Preshared key
question
...
answer
unavailable DHCP server
question
which of the following tools can you use to start the print spooler service if i is currently stopped? select two
answer
- net start - services console
question
You administer a etwork with windows and linux servers, and windows 7 clients. A USER CLASS AND INDICATED THAT HE IS UNABLE to access resources on the network. You type ipconfig on the users computer and recive the following output: --- You check your NIC and see the link light on. What might the problem be?
answer
unavailable DHCP server
question
you are trying to access your office network with your winodws workstation form home using your organizations virtual private network. Your DSl moden has connected to your isp, but you cant connect to your office network. You issue the ipconfig command from the command prompt and learn that you system has ben assigned an ip address of 169.254.1.12 whats causing the problem?
answer
you isp's DHCP server isnt working properly
question
you have a small home network that uses 192.168.1.0 with the default subnet mask for the network address. THe default gateway address is 192.168.1.254. and the router is proiding DHCP on the network. The 2 computer has been assigned the ip address of 192.168.1.55. which o f the foloowing is considered the loopback address for the 2 computer?
answer
127.0.0.1
question
your....
answer
your isp's DNS server is down
question
given that your winodws workstation has autmoative private ip addressing implemented using default setting, which of the following TCP/ IP adreesses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
answer
169.254.1.26
question
you have a small business...
answer
- preshared key - TKIP encryption
question
A USER has called to complain that her computer wont boot. It stops at the bios startup screen right after the memory has been tested and displays a 301 keyboard error. What should you do first?
answer
verify that no keys are being pressed down during POST
question
you are testing the power supply in a PC system by measuring the voltage available on the 4 pin molex connector. the voltage on the yellow wire s +10.1 volts. hwat should you do?
answer
replace the power supply
question
Yo u have just installed several devices at once to a computer. but now the computer fails to boot properly. What shoud you do?
answer
remove all of the newly added devices and install them once at a time
question
Lately your computer is spontaneously shutting down only after a few minutes of use. What s the most likely cause? slect two
answer
- coo,ing fans clogged with dust or overheated CPU
question
After arriving early this morning, you turn on your computer to begin your work. Instanty, you see smoke and smell a strange odor coming form the computer. what should you do?
answer
shut off the sysytem immediantly
question
You are in the process of configuring a new computer.The motherboard has six memory slots and supports triple channel memory. You install two memory modules. When you boot the computer, thye bios recognizes both modules, but the memory only runs in dual channel mode. What should you do? select two
answer
- install a third, identical memory module - move the modules to the correct motherboard slots
question
To test a power supply, you want to use a mulitmeter to measure the voltage on a molex hard disk drive connector. To do this, you need to turn the power supply on. Which pins on the 24 pin motherboard connector coming from the power supply can be shunted to turn the power supply on? select two
answer
- pins 15 & 16 - Pins 16- &17
question
You have an existig computer that youve been using for years. you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. when you star the computer, it beeps regurlaruly but nothing is shown on the screen and it doesnt start. What should you do?
answer
flash the BIos Reinstall the old proocessor in the motherboard
question
You have installed a new computer with a quad core 64 bit processor, 6 GB of memory, and a PCI e video card with 512 MB of memory. After installing the operating syste, , you see less than 4 GB of memory showing as avavailbe in Windows. What should you do?
answer
install a 64 bit version of the operating system
question
You rmotherboard has two memory slots and supports a maximum of 8 GB of RAM. After installing two 4GB modules and boooting your system, you find that windows only recognizes 2.5 GB of RAM. What should you do?
answer
upgrade to a 64 bit version of windows
question
Lately your computer is spontaneously rebooting and freezing. What is the most likely cause?
answer
overheated CPu
question
You are testing the power supplly in a pc system by measuring the voltage available on the 4 pin molex connector. The voltage on the red wire is +5.1 volts. What should you do?
answer
nothing the power supply is working normally
question
You have a desktop computer that uses a 20 watt power supply. You recently added a disk RAID 10 array to the system and now it spontanously shuts down. What should you do?
answer
upgrade to a power supply trhat provdes more watts.
question
You have ust replaced the motherboard in your computer. Your computer starts, but the hard disk light does not comeon on while the system is booitng. What should you do?
answer
connect the hard disk, LED to the motherboard
question
You have just finised upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system spontaneously shuts down. What should you do first to troubleshoot the problem? select two
answer
-check the thermal shutdown threshold in the bios - check the CPU fan power
question
What should you do (if possible) before flashing the BIOS? select two
answer
- Connect the computer to a UPS - Backup CMOS settings
question
When you try to boot your computer, it hangs after POST. When you access the CMOS setup pprogram, you see that the date is several years behind and the time is set to 12:01am. What is the most likely problem?
answer
The CMOS battery has failed
question
Yo have acompter running windows 7 home premium and need to accesss the contents ofa flash drive. The falsh drive has been formatted with the exFAT file system. Yo uwant to read the flash drive on your computer as quickly as possible with the least amount of effort. what should you do?
answer
do nothing. Windows 7 can natively access exFAT file systems
question
Which of the following drive configurations uses striping with parity for fault tolerance?
answer
RAID 5
question
You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the bios doesnt recognize one of the hard disk drives in the system during POST. What should you do?
answer
make sure that the hard disk is connected to the power supply
question
You are installing the first SATA drive into a desktop computer system, but you do not have the drivers for the motherboards integrated SATA controller. Which of the following tasks will be required in the configuration process?
answer
set the drive type in the BIOS to IDE
question
You have physicallt installed a new hard disk drive in your computer and configured the disk in the bios using the CMOS setup program. You try to access the hard disk drive in Windows explorer, but the drive is not displayed. Which utility will you most likely use to solve the problem?
answer
Disk Management
question
you have just finished install a new SATA hard disk in your computer. Now you SATA DVD drive work. What should you do first? select two
answer
- make sure that the dvd power cable is connected - make sure that the dvd SATA cable is connected
question
You have been asked to implement a RAID 10 solution for a video editor's desktop workstation. What is the minimum number of hard disks than can be used to configure RAID 10?
answer
4
question
Your computer currently runs windows 7 eterprize edition. You ant to create a Raid 10 aray using four newly installed SATA disks. Whe you go to Disk Management, the option to create the Raid 10 array is not avaible. What should you do?
answer
install an Add-on Raid controller
question
Due to a blackout, power is no longer coming from the wall putlet and your compter is now offf. You do not have a UPS and you need to remove a disc out of the Dvd Drive. hwat is the easiest method for retrieving the disc?
answer
push a unbent paperlcip into the hole on the front of the drive
question
a computer has two hard disk drives installed on the primary IDE channel. You decide to move the second har drive to the second IDE channel. The secondary IDe interface ill have no other devies. How should you configure the second hard drive on the channel?
answer
master or single
question
which term refers to a situation where tow files try to claim the same cluster on the hard disk?
answer
cross linked clusters
question
When you try to read a particular DVD r disc that was burned in a different computer, you recieve an error message, other DVD discs work fine in your drive. Which o f the following are the most likely problems?
answer
the disc is dirty or scratched
question
Lately you hear a clicking noise when reading or writing data from the hard disk. what is the most likely cause of the clicking?
answer
failing hard drive
question
You have a computer with a single hard disk configured as a basic disk with a single partition formatted with NTFS. The computer runs windows 7 enterprize. the disk has run out of space. You need to add space to the disk . You install a new hard drive and start Disk mmanagement. Which fo tghe following is required task to add space to the existing volume?
answer
ON THE NEW HARD DISK. CREATE A NEW PARTITION WITOHUT A DRIVE LEtter
question
yuu have an existing computer urnning windows 7 entriprize. you want to configure a raid5 array in the computer. You install three new SATA drives, then use the Raid controller integrated into the motherboard to define a raid 5 array using them, when ou booot the computer, window does not show the logical raid drive you just created. what should you do?
answer
install the drives for the raid controller
question
your desktop workstation system uses a scsi bus to connect storage devices. the SCSI host adapter is assigned an ID of 7, the SCSI hard disk is assigned an ID % the SCSI tape drive is assigned an ID of 3, and the SCSI DVD drive is assigned an ID of 0. which device has the lowest priority on the SCSI bus.
answer
DVD drive
question
youre configuring devices on a SCSi bus. Youve installed a SCSI adapter in an expasion slot. Youve connected a SCSI hard disk drive to one of the middle connectors on the internal SCSI ribbon Cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termination be enabled on this Bus?
answer
one the SCSI adapter an on the DVD drive
question
You have connected a two drives to the primary IDE interface in a pc system. How could the drives be configured? select two
answer
- set one driver to master and the other to Slave or Set both drives to cable select
question
you hae added a new 1 Tb hard disk to a windows computer. the disk is condfigured as a basic disk. Which of the following can be configured on this disk? select tw
answer
- primary partitions - extended partititions with logical drives
question
you remove a SATA hard disk from a awindows 7 computer and put it in a system running windows 98. You are unable to read the dis; What is the most likely the porblem?
answer
windows 98 does not support NTFS
question
Which of the following utilites would you use to correct cross linked clusters within the file system on a windows workstation?
answer
chkdsk
question
a costumer complains tthat a recently purchases plasma montior no longer displays a pcture. ou verify that the monitor is powered on and that the video cable is securly fastened to the DVI video port. Which of thefollowing actions shoul you direct the customer to take next?
answer
adjust the monitors settings using controls on the monitor
question
you have purchases an LED monitor and connected it to the DVI port on your computer using a DVI cable.You configure the screeen resolution to 1440x900 with 24 bit color. The screen display seems to be fuzzy. What should yo do to correct the problem?
answer
change the screen resolution to the native resolution of the monitor.
question
a customer complains that a recently purcchased monitor no longer displays a picture. you verify that the monitor is powered on and that the video cable is securley fastened to the video port. Which fo the following actions should you direct the customer to take nesxt/
answer
adjust the monitors settings using controls on the monitor
question
You recently upgraded a clients older workstations from winodws xp to windows 7. The client has called to complain that the new interface is very slow. for exanple, after clicking on the start vbutton, the start menu slowly appears on the screen. How can you fix this problem? select two
answer
- set the visual effects for best performance - upgrade the video board installed in the system
question
when you use the degauss feature on a CRT monitor? select two
answer
- the monitor displays strange colors - the monitor displays distorted images
question
one corner of the image on a SVGA monitor always has more purple tint than the rest of the image. what is most likel the roblem?
answer
data cable
question
you recently upgraded a clients older workstations from windows xp to windows 7. The client has called to complain that the interface is very slow . For example, after clicking on the start button, the start menuslowly appears on the screen. How can you fix this problem without upgrading the hardware itself?
answer
set the visual effects for best performance
question
youvbe just installed a new video card in a users windows workstation. However, when you power the system on, the screen is displayedin 16 colors at 640x480 resolution . Which of the followingwill resolve this problem?
answer
download and install the latest driver from the video card manufacturers web site
question
your monitor is displaying images using odd colors. Which of the following is a solution to this problem?
answer
INCREASE THE COLOR DEPTH
question
the crt monitor dipslays a thick black border around the main screen image. What shoudl you ise to fix this problem?
answer
monitor hardware controsl
