question

___________ indicates the financial condition of a company at a specific point in time.

answer

Balance Sheet

question

From the sidebar cases in Essentials of "Business" by Magal which company produces make-to-order goods meaning they assemble products only after receiving a customer order?

answer

Dell

question

Which is not a skill of a knowledge worker?

answer

Business competency

question

Which of the following are key skills necessary for a knowledge worker? (3 correct answers)

answer

strategic thinking. communication and collaboration. information literacy

question

Structured information is well defined and its source is known.

answer

True

question

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

answer

Procurement Process

question

Which of the following are knowledge workers? (3 correct answers)

answer

product managers. production manager. sales executive

question

Which of the following are considered knowledge workers? (3 correct answers)

answer

product manager. sales executive. production manager

question

Which of the following are negative consequences of paper-based processes?(3 correct answers)

answer

excess inventory. delays. lack of visibility

question

If the silo effect is a consequence why do companies organize by business function?

answer

Because specialization allows companies to be more efficient.

question

Unstructured information is well defined and its source is known.

answer

False

question

The silo effect refers to the integrated and the cross-functional nature of business processes.

answer

False

question

___________ indicate(s) the financial condition of a company over a specific period of time.

answer

Income Statement

question

Functional Information Systems only support the activities of specific areas of the business.

answer

True

question

Which of the following processes involves making products in-house?

answer

Production Process

question

A sequence of tasks or activities that takes a set of inputs and converts them into desired outputs is called:

answer

a business process

question

Due to globalization organizations often locate parts of their operations in different countries.

answer

True

question

Which of the following are typical business processes?(2 correct answers)

answer

fulfillment. procurement

question

In a manual paper-based process delays are caused due to which of the following?(2 correct answers)

answer

sending paperwork. creating paperwork

question

All of the following are disadvantages of a paper-based process except?

answer

the silo effect

question

One consequence of globalization is increased competition.

answer

True

question

Why do we study the global competitive environment?

answer

Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales.

question

People in organizations are becoming more dependent on information.

answer

True

question

In a manual (paper-based) process information is communicated between functional areas using an enterprise system.

answer

False

question

The silo effect refers to be losing sight of the big picture of the process and being narrowly focused on a task.

answer

True

question

Which of the following are sources of delays in the execution of manual paper-based processes?(2 correct answers)

answer

creating and maintaining needed paperwork. transmitting paperwork to other departments

question

The information revolution has a very limited role in globalization.

answer

False

question

__________ can also be referred to as a profit and loss (P&L) statement.

answer

Income Statement

question

Which of the following are typical functional areas in a business? (3 correct answers)

answer

Marketing and Sales. Purchasing. Finance and Accounting

question

Knowledge workers exist in all parts of an organization.

answer

True

question

Task workers perform routine well defined work.

answer

True

question

Customer data is an example of transaction data in an ES.

answer

False

question

Which of the following is part of the 3-tier architecture? (3 correct answers)

answer

presentation layer. data layer. application layer

question

Enterprise system application suites include which of the following systems?

answer

Product Lifecycle Management (PLM) systems. Customer Relationship Management (CRM) systems. Enterprise Resource Planning (ERP) systems. Supply Chain Management (SCM) systems. Suppler Relationship Management (SRM) systems

question

PLM systems are concerned with purchasing materials from suppliers.

answer

False

question

Vendor data is an example of organizational data in an ES.

answer

False

question

Which of the following is NOT part of the 3-tier architecture?

answer

hardware layer

question

PLM systems are concerned with managing a product's life cycle.

answer

True

question

CRM systems link a company with its suppliers.

answer

False

question

CRM systems link a company with its customers.

answer

True

question

CRM systems are intra-organizational systems.

answer

False

question

Which of the following are components of an ES?(3 correct answers)

answer

hardware. database. software

question

Customer data is an example of master data in an ES.

answer

True

question

Which of the following is an example of master data? Data about:

answer

Customers

question

Which of the following was the earliest stage in the evolution of enterprise systems?

answer

stand-alone mainframe architecture

question

Which of the following is the latest stage in the evolution of enterprise systems?

answer

service oriented architecture (SOA)

question

Which of the following is an example of organizational data? Data about:

answer

Sales Organizations

question

Dates times and locations are examples of transaction data in an ES.

answer

True

question

Which of the following materials does Super Skateboard Builders (SSB) Inc. NOT make?

answer

Hooded Sweatshirt

question

Which of the following are stages in the evolution of enterprise systems?(3 correct answers)

answer

stand-alone mainframe systems. service oriented architecture. client-server architecture

question

SRM systems are intra-organizational systems.

answer

False

question

Vendor data is an example master data in an ES.

answer

True

question

Dates times and locations are examples of organizational data in an ES.

answer

False

question

Which of the following are types of data in an ES? (3 correct answers)

answer

transaction data. master data. organizational data

question

In the client server architecture the data applications and presentation are generally all included in one system.

answer

False

question

PLM systems are concerned with purchasing materials from suppliers.

answer

False

question

Which of the following is an example of organizational data? Data about:

answer

Sales Organizations

question

What document is the only document created by the purchasing department?

answer

Purchase Order

question

A packing list is associated with accounting in the procurement process.

answer

False

question

Which of the following documents is an agreement to purchase?

answer

Purchase Order

question

A purchase requisition does not include which of the following data?

answer

price/cost

question

Which of the following documents informs about the contents in a shipment?

answer

Packing List

question

A purchase order is a commitment to purchase the specified quantity of the specified material.

answer

True

question

Which of the following documents identifies the material needed the quantity needed and the date it is needed?

answer

Purchase Requisition

question

Under the term "FOB shipping point" the buyer "owns" the material once it is shipped.

answer

True

question

A goods receipt does not include which of the following data?

answer

price/cost

question

In the procurement process which department creates the Packing List and Goods Receipt Document?

answer

Warehouse

question

A three-way match involves which of the following documents?(select 3)

answer

Invoice. Purchase Order. Goods Receipt Document

question

A packing list is a document that provides details about the materials contained in the shipment.

answer

True

question

Which of the following are key data in a packing list?(select 3)

answer

Order and ship quantity. Unit weight. Date the order was shipped

question

How does the recipient of a shipment know which order the shipment is for?

answer

by referencing the order number included in the accompanying packing list

question

In the procurement processwhich department receives the invoice and sends the payment?

answer

Accounting

question

A purchase order does not include which of the following data?

answer

requisition number

question

How does the recipient of a shipment know which order the shipment is for?

answer

by referencing the order number included in the accompanying packing list

question

Which of the following are examples of process-level information relevant to the procurement process?(select 3)

answer

Which suppliers are prompt and which ones are habitually late in delivering the materials ordered? What is the average time between sending a purchase order and receiving the shipment? Which materials are purchased most frequently?

question

Payment terms are declared on what document?

answer

Purchase Order

question

In which of the following documents is the price of the materials relevant?(select 2)

answer

Invoice. Purchase Order

question

Which of the following are key data in a purchase requisition when the requisition is first created? (select two)

answer

Requested Delivery Date. Quantity of material requested

question

A purchase order is associated with purchasing in the procurement process.

answer

True

question

Which of the following documents is sent to accounting for payment?

answer

Invoice

question

A purchase order is associated with sales in the procurement process.

answer

False

question

One purchase requisition can be converted to only one purchase order.

answer

False

question

An invoice does not include which of the following data?

answer

requested delivery date

question

Which of the following are key data in an invoice?(select 3)

answer

FOB. Invoice Date. Prices of the material ordered

question

Under which of the following payment terms is payment due in 30 days but the payer will get a 1% discount if payment is made within 7 days?

answer

1%7/Net 30

question

In which of the following documents is the price of the materials not relevant?(select 3)

answer

Purchase Requisition. Packing List. Good Receipt Document

question

A purchase order is a document that identifies the material needed the quantity needed, and the date it is needed.

answer

False

question

What is the only document where the quantity of the materials is not relevant?

answer

Payment

question

Which of the following documents verifies that the specified goods have been received?

answer

Goods Receipt Document

question

A purchase requisition is associated with purchasing in the procurement process.

answer

False

question

A packing list is associated with the warehouse in the procurement process.

answer

True

question

Which of the following accounts are affected by a shipment of goods to a customer?(select 3)

answer

finished goods inventory. accounts receivable. cost of goods sold

question

In a manual process which of the following documents is used to track the progress of the fulfillment process?

answer

sales order

question

The only time a financial impact is made on the income statement in the fulfillment process is when you send the shipment.

answer

True

question

In a manual process which of the following documents is a commitment by the customer to purchase the materials?

answer

purchase order

question

In the fulfillment process which department prepares and sends the quotation?

answer

Sales

question

Which of the following data is NOT typically found in an invoice?

answer

picked quantity

question

When using an ES it is very difficult to obtain information about the status of a customer order.

answer

False

question

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

answer

False

question

In the fulfillment process which department prepares and sends the invoice?

answer

Accounting

question

Typically which of the following information would you find in a sales order?(select 3)

answer

Ship to address. Bill to address. Requested delivery date

question

In a manual process which of the following documents is an itemized list of the materials sent or the services provided to the customer with the cost of the items plus discounts taxes shipping and other charges?

answer

invoice

question

Which of the following data is NOT typically found in a customer purchase order?

answer

storage location

question

Which of the following are documents associated with the fulfillment process?(select 3)

answer

packing list. picking list. customer invoice

question

The sales department creates the sales order.

answer

True

question

Which of the following steps in the fulfillment process have an impact on the financials of the company receiving the order from the customer?(select 2)

answer

receive customer payment. send shipment

question

The cost of goods sold account goes up when shipment is sent

answer

True

question

When using an ES the person responsible for preparing invoices can retrieve a list of orders that need to be billed. Such a list is called:

answer

billing due list

question

Which of the following data is NOT typically found in a sales order?

answer

actual delivery date

question

Which of the following are examples of process-level information relevant to the fulfillment process?(select 2)

answer

Which customers are prompt and which ones are habitually late in sending the payment? Which customer does SSB sell to the most frequently?

question

Typically which of the following information would you find in a packing list?(slect 3)

answer

Ship to address. Quantity. Bill to address

question

Payment terms are declared by the buyer at what step?

answer

Purchase Order

question

When you sent the shipment two transactions happen that affect the financial impact of the fulfillment process.

answer

True

question

Typically which of the following information would you find in a quotation?(select 2)

answer

Quantity. Price

question

The fulfillment process often begins when a customer sends a quotation.

answer

False

question

Which of the following data is NOT typically found in a quotation?

answer

requested delivery date

question

A company does not have sufficient inventory of materials ordered by a customer. So it ships what it has now and will ship the remaining at a later date when more materials are available. Which of the following best describes the above scenario?

answer

backorder

question

In a manual process which of the following documents accompanies the shipment and specifies the items and quantities shipped?

answer

packing list

question

Configure-to-order involves fulfilling customer orders directly from the company's inventory or finished goods.

answer

False

question

The cost of goods sold account goes up when a shipment is prepared.

answer

False

question

Payment terms are declared by the seller at what step?

answer

Quotation

question

A picking document includes the storage location of the materials to be picked.

answer

True

question

Sell-from-stock involves fulfilling customer orders directly from the company's inventory or finished goods.

answer

True

question

Which of the following data is NOT typically found in a packing list?

answer

invoice date

question

Payment terms are declared by the buyer at what step?

answer

Purchase Order

question

A bill of materials identifies the steps needed to produce a product.

answer

False

question

Which of the following information is not necessary to process a planned order?

answer

production order number

question

The work of creating products is done in work centers.

answer

True

question

In the production process a production order is used to track the progress of the order.

answer

True

question

Which department creates the goods receipt?

answer

Warehouse

question

The actual task of creating the product is accomplished in the __________.

answer

work center

question

Examples of ___________ are furniture and computers.

answer

discrete manufacturing

question

Which of the following defines the steps or operations necessary to create the product?

answer

product routing

question

____________ is a separate process in organizations that is concerned with creating new products based on such factors as market research and new production techniques.

answer

Product design

question

Which of the following identifies the parts needed to make one unit of a product?

answer

bill of material

question

When using an ES paper documents are a critical means of capturing and storing data generated during process steps.

answer

False

question

_______ is used to request that the company produce a specified quantity of goods.

answer

Planned Order

question

_______ provides written authorization to the shop floor to produce the stated quantity of products.

answer

Production Order

question

____________ includes a list of all the materials needed to produce the quantity of finished goods stated in the production order.

answer

material withdrawal slip

question

Which of the following information is not necessary to process a production order?

answer

Scrap quantity

question

____________ is the number of skateboards the shop floor can produce in a specified amount of time such as per hour or per day.

answer

Production capacity

question

Examples of ___________ are oil and gas.

answer

process manufacturing

question

When using an ES which of the following is a key tool to review the current status of a specific order?

answer

production order status

question

___________ involves taking a number of component materials such as a board, nuts and bolts, and putting them together to produce the desired finished product, such as a skateboard.

answer

assembling

question

In the production process a planned order is used to track the progress of the order.

answer

False

question

The actual task of creating the product is accomplished in the __________.

answer

work center

question

Which of the following defines the steps or operations necessary to create the product?

answer

product routing

question

Which department converts the planned order into a production order?

answer

Production

question

Which department confirms production?

answer

Production

question

Under a make-to-stock strategy the production process is triggered by a need to increase inventory.

answer

True

question

The planned order is created by production.

answer

False

question

Which department issues raw materials?

answer

Warehouse

question

____________ is the number of skateboards the shop floor can produce in a specified amount of time such as per hour or per day.

answer

Production capacity

question

Examples of ___________ are furniture and computers.

answer

discrete manufacturing

question

A bill of materials is the list of materials and quantities needed to produce a product.

answer

True

question

Under a make-to-order strategy the production process is triggered by a need to increase inventory.

answer

False

question

Which of the following is the sequence of activities in the Production Process?

answer

Request Production, Authorize Production, Issue raw Materials, Create Product, Receive Finished Goods

question

The work of shipping products is done in work centers.

answer

False

question

The production order is created by production.

answer

True

question

Which of the following information is not necessary to process a material withdrawal slip?

answer

Authorized by

question

A stock requirements list can display which of the following information about a material?(select 3)

answer

purchase requisition. customer orders. stock on hand

question

In the integrated process the steps related to the production process are suspended when there are insufficient quantities of the needed raw materials in stock.

answer

True

question

Supply chain management (SCM) and customer relationship management (CRM) are examples of intra-company processes.

answer

False

question

Which of the following is the sequence of activities in the Plan-to-Produce Process in SCM?

answer

Supply Network Forecasting, Demand Planning, Production Capacity Planning, Material Logistics, Production & Material Scheduling

question

The integrated process essentially includes all the steps in the fulfillment procurement and production processes.

answer

True

question

In the integrated process the steps related to fulfillment are suspended when there are insufficient quantities of the needed finished product in stock.

answer

True

question

A stock requirements list can display which of the following information about a material?(select 3)

answer

order reservations. production orders. planned orders

question

Which of the following is the sequence of activities in the Asset Management Process?

answer

Acquire Assets, Deploy Assets, Maintain Assets, Asset Accounting, Retire/Replace Assets

question

Which of the following is the sequence of activities in the Human Capital Management Process?

answer

Recruit Employees, Employee On-Boarding, Performance Management, Career Planning, Employee Off-Boarding

question

Which of the following processes is associated with this sequence: Supply Network Forecasting Demand Planning Production Capacity Planning Material Logistics Production & Material Scheduling?

answer

Plan-to-Produce Process in SCM

question

Which of the following is the sequence of activities in the Demand-to-Order Process in CRM?

answer

Demand Generation, Opportunity Management, Quotations & Bidding, Sales Order Conversion, Customer Service and Support

question

In the integrated process the steps related to procurement are triggered by a need to increase inventory of finished products.

answer

False

question

Which of the following processes is associated with this sequence: Supplier Identification & Selection Requests for Quotation (RFQ) Manage Auctions & Bidding Establish & Manage Contracts Monitor Supplier Relationships?

answer

Source-to-Settle Process in SRM

question

Which of the following are inter-company processes?(select 3)

answer

SRM. SCM. CRM

question

Which of the following is the sequence of activities in the Idea-to-Market Process in PLM?

answer

Idea Sourcing & Management, Project Management, Document Management, Quality Assurance & Testing, New Product Introduction

question

Which of the following are intra-company processes?(select 2)

answer

Human capital management. Asset management

question

Which of the following processes is associated with this sequence: Demand Generation Opportunity Management Quotations & Bidding Sales Order Conversion Customer Service and Support?

answer

Demand-to-Order Process in CRM

question

Which of the following processes is associated with this sequence: Idea Sourcing & Management Project Management Document Management Quality Assurance & Testing New Product Introduction?

answer

Idea-to-Market Process in PLM

question

Procurement fulfillment and production are examples of inter-company processes.

answer

False

question

Which of the following processes is associated with this sequence: Acquire Assets Deploy Assets Maintain Assets Asset Accounting Retire/Replace Assets?

answer

Asset Management Process

question

In the integrated process after which of the following steps is there a decision point?(select 3)

answer

Receive shipment from vendor. Create sales order. Receive finished goods from production

question

Which of the following processes is associated with this sequence :Recruit Employees Employee On-Boarding Performance Management Career Planning Employee Off-Boarding?

answer

Human Capital Management Process

question

In the integrated process under which of the following conditions will the fulfillment process steps be suspended until the production process steps are complete?

answer

When there are insufficient quantities of the finished product in inventory

question

The integrated process is triggered by which previously discussed process?

answer

Fulfillment

question

Which of the following is the sequence of activities in the Source-to-Settle Process in SRM?

answer

Supplier Identification & Selection, Requests for Quotation (RFQ), Manage Auctions & Bidding, Establish & Manage Contracts, Monitor Supplier Relationships

IS 422 Chapter 1-6

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