Chapter 19 & 20 Review
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Notebooks use the same technology as desktops except they use less power and take up less space. T or F
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True
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Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers. T or F
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False
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In a notebook, replacing the motherboard probably means you'll need to fully disassemble the entire notebook except the LCD assembly.
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True
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Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
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True
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A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
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False
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For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine. T or F
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True
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The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear. T or F
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False
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Laser printers automatically calibrate themselves periodically. T or F
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True
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If a user complains that a printer is not printing, the problem always lies with the printer itself. T or F
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False
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If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required. T or F
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True
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Which of the following is true about notebooks, netbooks, and all-in-one computers? a. All-in-one computers have the computer case and keyboard built together b. a tablet PC is just another name for a notebook computer c. notebooks are always less powerful than desktops d. netbooks have fewer features than notebooks
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netbooks have fewer features than notebooks
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Which type of port is NOT likely to be seen on newer notebook computers? a. SD card slot b. dial- up modem c. Ethernet D. hdmi
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dial-up modem, PS2, serial and parallel ports etc.
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Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components? a. they are faster b. they are more compact c. they use more power d. parts are more generic
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they are more compact
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Which of the following is NOT true about notebook computers a. different models have unique cases b. components tend to not be interchangeable c. on all models, the hard drive is always in the same place d. they use less power than desktops
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on all models, the hard drive is always in the same place
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Which of the following is true about notebook computer software? a. the OS is pre - installed at the factory b. they use a standard version of the OS c. you can buy off the shelf diagnostic software d. no drivers are required for notebook devices
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the OS is preinstalled at the factory
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Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state? a. on an SD card that comes with the notebook b. in a recovery partition on the hard drive c. from a removable drive you order from the manufacturer d. by special ordering a new C: drive from the manufacturer
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in a recovery partition on the hard drive
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Which of the following is NOT among the guidelines for handling and caring for a notebook computer? a. don't hold a notebook by the lid b. make sure the network location is Public before connecting to the Internet c. don't leave a notebook in a cold or hot car d. when traveling, pack the notebook tightly in a suitcase, between soft clothing
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when traveling, pack the notebook tightly in a suitcase, between soft clothing
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Which of the following is NOT a typical button or key combination function on a notebook computer? a. screen brightness b. CPU speed c. dual displays d. WiFi on/off
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CPU speed
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Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge? a. PC Card b. CardBus c. ExpressCard d. NoteCard
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Cardbus
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Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on? a. S4 b. S3 c. S2 d. S1
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S2
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Under what circumstance should you always return a notebook to the manufacturer? a. for serious repairs and it is under warranty b. when you want to add memory c. if you need to replace the hard drive d. to use an external device in place of the failed component
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for serious repairs and it is under warranty
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Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook? a. connect it to a port replicator, if available b. back up data if the computer is working c. remove cards and disconnect external devices d. remove the battery and unplug the AC adapter
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connect it to a port replicator, if available
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Which type of memory are you likely to find in today's laptops a. DDR3 RIMMs b. DDR2 SIMMS c. DDR3 SODIMMS d. Rambus SIMMs
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DDR3 SO-DIMMS
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Which type of hard drive is most likely found in a notebook computer? a. 5.25\" FD b. 3.5\" PATA c. 1\" IDE d. 2.5\" SATA
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2.5\" SATA
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Which of the following is NOT true about working on a notebook computer in general? a. you should follow the same ESD precautions as on desktops b. once you've learned to service one, it's the same for all notebooks c. you need different tools than you need for desktop maintenance d. on newer notebooks, hard drive replacement is fairly easy
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once you've learned to service one, it's the same for all notebooks
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Which of the following is true about expansion cards in a notebook computer? a. most use standard PCI Express slots but not PCI slots b. Mini PCI Express cards are bigger than Mini PCI cards c. you may be able to replace an expansion card without extensive disassembly d. all WiFi cards are builtin and cannot be replaced
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you may be able to replace an expansion card without extensive disassembly
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Which of the following is true about replacing the processor on a notebook computer? a. notebook processors don't need thermal compound b. you'll need a soldering iron for most notebooks c. notebook processors will typically have a heat sink and fan d. the same sockets are used by most desktop computers
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notebook processors will typically have a heatsink and fan
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What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer? a. connect it to an external monitor b. replace the video card with a known good one c. replace the LCD panel with a known good one d. connect the LCD panel to another working notebook
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connect it to an external monitor
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What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password? a. the keyboard is damaged and needs to be replaced b. NumLock is on, make sure it is turned off c. the trackpad is causing incorrect characters to be entered d. the LCD panel is displaying the wrong login data
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NumLock is on, make sure it is turned off
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Which of the following is NOT a consideration for a flickering or dim video display? a. verify Windows settings b. adjust the LCD brightness c. adjust the refresh rate d. no drivers are installed
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no drivers are installed
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____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning. a. Inkjet b. Thermal c. Dye -sublimation d. Laser
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laser
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A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____. a. REt b. REx c. VART d. eRT
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REt
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____ printers tend to smudge on inexpensive paper, and they are slower than laser printers a. Laser b. Dyesublimation c. Thermal d. Inkjet
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inkjet
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____ transfer printers use a ribbon that contains wax-based ink a. Inkjet b. Laser c. Thermal d. Dyesublimation
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thermal
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How is a network printer identified on the network? a. by its MAC address b. by its IP address c. by the manufacturer name d. by a 16-bit built-in identifier
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by its IP address
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Automatically printing on both sides of the page is called ____ printing a. duplex b. simplex c. duo d. complex
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duplex
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A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection. a. network b. shared c. remote d. local
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local
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A dedicated device or computer called a print ____ can control several printers connected to a network. a. queue b. server c. manager d. client
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server
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When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file. a. .xps b. .pdf c. .xml d. .doc
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.xps
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To know the IP address of a network printer, direct the printer to print a ____ page. a. consumables b. configuration c. menu map d. device
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configuration
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____ is a language used to communicate how a page is to print and was developed by Adobe Systems. a. PCL b. JCL c. PostScript d. GDI
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PostScript
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What is the process called when Windows receives a print job from an application and places the job in a print queue? a. banking b. spooling c. storing d. pooling
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spooling
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What is the first thing you should do to get toner dust off your clothes? a. clean immediately with hot water b. use a hot hair dryer to blow it off c. throw the clothes in the dryer set on high heat d. use a can of compressed air to blow off the toner
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use a can of compressed air to blow off the toner
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Which of the following is true regarding cleaning a printer? a. for best results, use ammoniabased cleaners b. use compressed air to blow out loose toner c. wipe the rollers on a laser printer with a dry cloth d. use an antistatic vacuum cleaner to pick up toner
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wipe the rollers on a laser printer with a dry cloth
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How do you know if a printer needs routine maintenance? a. the number of days since the last maintenance b. the printer stops working if the maintenance period has expired c. the number of pages the printer has printed since the last maintenance d. the LED display shows the number of days before maintenance is required
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the number of pages the printer has printed since the last maintenance
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Before replacing an image drum, what should you do first? a. unplug it and allow the printer to cool down b. send several test pages to the printer right before replacing the drum c. empty the paper tray d. reset the printer to factory defaults
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unplug it and allow the printer to cool down
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What can you do to improve a printer's performance? a. replace the CPU b. increase the memory c. install a larger paper tray d. replace the toner cartridge
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increase the memory
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Which of the following is a program embedded in firmware that manages print jobs? a. print spooler b. print server c. printer cache d. printer proxy
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print server
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Which of the following should you check to verify the port a printer is using is enabled and working? a. Print logger b. System Monitor c. Resource Monitor d. Device Manager
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device manager
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What tool can you use to stop and restart the Windows print spooler? a. Service console b. Task Manager c. Performance Monitor d. MSConfig
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service console
