Business Management review
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Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?
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Continuous improvement
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The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. Which of these budgets will provide Katrina information about planned investments in major assets like buildings and heavy machinery?
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Capital budget
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In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which a complete justification for every line item is required. This budget process is an example of:
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Zero-based budgeting.
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A difference between groups and teams is that
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Teams have a collective work product, groups have individual work products.
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Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
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Keeping tabs on electronic communication patterns.
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The forming stage of team development is characterized by:
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Orientation.
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Communication is defined by the text as the process by which:
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Information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior
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What are the key elements of communication?
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Encoding, message, and feedback
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Which communication channel would be most successful to inform managers of impending company-wide layoff?
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Face-to-face contact
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A(n)____is an example of an intrinsic reward.
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Employee's feelings of self-worth
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Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:
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Intrinsic rewards.
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Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
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Good hygiene factors and inadequate motivators
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Peter has the ability to convince others to work toward the attainment of goals. This ability is known as _______.
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Leadership
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A contingency approach to leadership that links the leader's behavioral style with the task readiness of subordinates is called the_____ .
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Situational leadership
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Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?
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Transformational
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People generally experience when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.
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Job satisfaction
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The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
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Perception.
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Josh evaluates Kandi's performance and gives her an \"outstanding\" based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?
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The halo effect
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Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?
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Selection
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Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities?
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Human resource planning
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In the new workplace, are people who work for an organization, but not on a permanent or full-time basis.
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Contingent workers
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Shared development of innovations among several departments is emphasized by the approach to innovation
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Horizontal linkage model
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Which of the following is a person who sees the need for and fights for productive change in an organization?
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An idea champion
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Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
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Unfreezing, changing, and refreezing.
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A(n)___is responsible for coordinating the activities of several departments.
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Project manager
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The matrix structure violates which of the following principles of management?
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Unity of command
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Self-contained unit structure is a term used for
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Divisional structure.
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Examples of non-programmed decisions would include the decision to:
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Develop a new product or service.
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Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?
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Ambiguity
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Which model of decision making is associated with satisfying, bounded rationality, and uncertainty?
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Administrative
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Where does the information about opportunities and threats comes from?
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Scanning the external environments
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The traditional approach to corporate planning was to:
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Have a centralized planning department.
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In using MBO, objectives should be set by the:
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Supervisor and the employee jointly.
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Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?
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Conventional
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With a philosophy of _____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals.
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Sustainability
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What type of a stakeholder would a nature conservation group be for a paper manufacturing company?
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Special interest group
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The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy?
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Bottom of the pyramid strategy
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The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?
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Direct investing
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_______ generally are located in Asia, Africa and South America.
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LDCs
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40. The adaptability culture emerges in an environment that requires _____ response and____decision making.
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Fast; high-risk
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Symbols, stories, and heroes are important because they:
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Communicate the significant values of an organization.
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______ is a part of Ford's, the U.S. auto manufacturer, task environment.
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Chrysler
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Conceptual, human, and technical skills are important to which managerial level?
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a. Top managers b. Middle managers c. First-line managers d. Non managers
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What is the role of the liaison?
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The liaison role pertains to the development of information sources both inside and outside the organization.
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A manager in for-profit business focuses primarily on _________, while a manager of a non-profit focuses on _______ .
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The bottom-line; social impact
