question

An organization's platform consists of the hardware, software, and communications components that the organization uses to process and manage information.

answer

True

question

Large corporations have been slow to adopt mobile computing as a platform.

answer

False

question

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.

answer

True

question

An IT infrastructure provides the platform on which the firm can build its information systems.

answer

True

question

Purchase of information systems and telecommunications equipment constituted more than half of all capital investment in the United States in 2013.

answer

True

question

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

answer

True

question

Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.

answer

True

question

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

answer

True

question

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

answer

False

question

A cross-functional business process requires information to be shared between different business departments.

answer

True

question

"An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing."

answer

True

question

Transaction processing systems are the basic business systems that serve the operational level of the organization.

answer

True

question

Differentiate between the acronyms IT and IS? Choose the BEST of the following answers.

answer

IT focuses only on technology. IS includes technology, people and process.

question

The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the

answer

CIO

question

What does a systems analyst do?

answer

Defines requirements of end users for programmers

question

Which of the following is the correct hierarchy from the lowest level to the highest level?

answer

data, information, knowledge

question

A(n) _____________ is a computer program designed to support a specific task or business process.

answer

Application

question

Enterprise resource planning systems

answer

use a common database for all functional areas.

question

In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail?

answer

Explain the business process

question

Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected.

answer

Explain the business process

question

All of the following choices describe ways for a company to achieve a competitive advantage, except:

answer

implementing information systems to support better management decision making.

question

The move of other Banks to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

answer

survival.

question

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

answer

modern information systems

question

In a hierarchical organization, the upper levels consist of:

answer

managerial, professional, and technical workers.

question

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

answer

culture

question

Which of the following is an example of a business using information systems to create new products and services?

answer

Apple's creation of the iPhone and iWatch.

question

An example of a business using information systems to attain competitive advantage is:

answer

Walmart's supply chain management system to insure that each store has adequate inventory of popular selling products.

question

An example of a business using information systems for customer and supplier intimacy is:

answer

JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced

question

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

answer

customer and supplier intimacy

question

Which of the following is a cross-functional business process?

answer

Fulfilling a customer order

question

Engineers, architects and financial analysts are examples of:

answer

knowledge workers.

question

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

answer

Decision support systems

question

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

answer

SCM

question

These systems are designed to support organization-wide process coordination and integration.

answer

enterprise applications

question

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

answer

enterprise system

question

What is the most important benefit of an enterprise application?

answer

enabling business functions and departments to share info

question

Buying or selling goods over the Internet is called:

answer

e-commerce

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

answer

e-business

question

IN a business environment, the focus of collaboration is to:

answer

accomplish a task that requires participation from a number of individuals and departments."

question

What is the initial objective of using information services to enhance business processes?

answer

automate manual processes

question

A Wiki is a type of

answer

website

question

The principal liaison between the IT department and the people in Business Functions of the organization is a(n):

answer

systems analyst

question

A __ is a senior manager who oversees the use of IT in the firm

answer

CIO

question

A firm can be said to have competitive advantage when it has higher revenue, higher profits and higher stock market valuations than its competitors.

answer

True

question

A primary challenge in BPM is employee resistance.

answer

True

question

Mass customization allows a company to offer individually tailored products using the same production resources as mass production.

answer

True

question

The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.

answer

True

question

Business process reengineering is the radical redesign of business processes.

answer

True

question

A firm can exercise greater control over its suppliers by having:

answer

More suppliers

question

Which of the following illustrates the use of information systems to achieve product differentiation?

answer

A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers

question

________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

answer

Mass customization

Info systems test 1-3

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