question

visual learners

answer

people who learn best by relying other sense of sight

question

weighted average

answer

average of data that takes other factors such as the number of incumbents into account

question

well-being

answer

physical, psychological, and social aspects of employee health

question

training

answer

process of providing knowledge, skill, and abilities (ksa's) specific to a task of job

question

transfer of learning

answer

effective and continuing on-the-job application of the knowledge and skills gained through a training experience

question

balance sheet

answer

statement that reports the financial position of the organization at a specific point in time, shows assets, liabilities, and shareholder equity

question

benchmarking

answer

process that compares performance levels and/ or processes of one entity with those of another to identify performance gaps and set goals aimed at improving performance

question

blue ocean strategies

answer

strategies that create competitive advantage by creating a new market arena in which there are no other competitors

question

business intelligence

answer

ability to gather and analyze data from inside and outside the organization so that information is available for decision makers

question

cash flows statement

answer

incoming and outgoing cash in areas of operations, investments and financing and remaining cash reserves; reflects an organizations ability to meet its current and short- term obligations

question

critical path

answer

describes the shortest amount of time required to complete a project, taking into account all project task relationships

question

income statement

answer

statement that reports revenues, expenses, and net income (profit) for a specific period- quarterly/ annually

question

lagging indicator

answer

a metric that describes an activity that has already occurred

question

leading indicator

answer

a metric that describes an activity that can change future performance and indicate higher degree of success in achieving strategic goals

question

mission statement

answer

statement that specifies what activities an organization intends to pursue and what course management has charted for the future; a concise statement of its strategy

question

organizational culture

answer

the basic beliefs and customs shared by members of an organization that contribute to an organizations sense of its identity

question

organizational values

answer

beliefs that are important to an organization and often dictate employee behavior

question

stakeholder concept

answer

concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities

question

strategic fit

answer

a state in which an organizations strategy is consistent with its external opportunities and circumstances and its internal structure, resources, and capabilities

question

strategic management

answer

the actions that leaders take to move their organizations toward those goals and create value for all stakeholders

question

strategic planning

answer

the process of setting goals and designing a path toward a competitive position

question

trend analysis

answer

statistical method that studies the way in which a variable may change over time

question

value

answer

the benefit created when an organization meets its strategic goals

question

value chain

answer

the process by which an organization creates the product or service it offers to the customer

question

value drives

answer

actions, processes, or results that are needed to deliver a desired value

question

variance analysis

answer

statistical method that identifies the degree of difference between planned and actual performance

question

vision statement

answer

vivid, guiding image of an organizations desired future, the future it hopes to attain through its strategy

question

ADDIE model

answer

five- step instructional design process that governs the development of learning programs

question

andragogy

answer

study of how adults learn

question

apprenticeship

answer

relates to technical skills training; often a partnership between employers and unions

question

behavioral interview

answer

type of interview that focuses on how applicants previously handled real situations

question

benefits

answer

payment or services provided to employees to cover issues such as retirement, health coverage, sick pay/ disability schemes, life insurance, and paid time off

question

blended learning

answer

planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training

question

brain drain

answer

exit of educated and skilled citizens from emerging and developing countries for better-paying jobs in developed countries

question

broadbanding

answer

combining several salary grades or job classifications with narrow pay ranges into one band with a wider salary spread

question

career management

answer

preparing, implementing, and monitoring employees career paths, with a primary focus on the goals and needs of the organization

question

career planning

answer

actions and activities that individuals perform in order to give direction to their work lives

question

compa-ratio

answer

pay rate divided by the midpoint of the pay range

question

compensation

answer

all financial returns (beyond any benefits, payment or services) including salary and allowances

question

competencies

answer

clusters of highly interrelated attributes, including knowledge, skills, and abilities (ska) that give rise to the behaviors needed to perform a given job effectively

question

competency based interview

answer

questions are asked based on competencies for the position- candidates asked to provide examples of times when they demonstrated the competencies

question

contrast effect

answer

error that occurs when strong candidates who interview after weak one appear even more qualified than they actually are because of contrast

question

core competencies

answer

skills, knowledge, and abilities that employees must possess in order to successfully perform job functions that are essential to business operations

question

cost of living adjustment

answer

periodic compensation payment given to eligible employees regardless of their performance or organizational profitability; usually linked to inflation

question

cultural noise

answer

failure to recognize responses of a candidate that are socially acceptable rather than factual

question

developmental activities

answer

activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs

question

differential pay

answer

pay rates that are affected by where or when an employee works

question

dual carrer ladders

answer

career development programs that identify meaningful career paths for professional and technical people whose preferences may be outside traditional management roles

question

emotional intelligence

answer

ability of an individual to be sensitive to and understanding of the emotions of others and to manage their own emotions and impulses

question

employment engagement

answer

employees commitment to an organization; willingness to put in effort that promotes the effective functioning of the organization

question

employee life cycle

answer

activities associated with an employees tenure in an organization

question

employment branding

answer

process of positioning an organization as an 'employer of choice' in the labor market

question

essential functions

answer

primary job duties that a qualified individual must be able to perform either with or without reasonable accommodation

question

external equity

answer

situation in which an organizations compensation levels and benefits are similar to those of other organizations that are in the same labor market and compete for the same employees

question

first impression error

answer

type of interviewer bias in which interviewer makes snap judgments and lets first impression (positive or negative) cloud the interview

question

flat rate pay

answer

provides the incumbent of a job with the same rate of pay regardless of performance or seniority; also known as single rate pay

question

focus group

answer

small group (6 to 12) invited to actively participate in a structured discussion with a facilitator

question

general pay increase

answer

pay increase given to employees based on local competitive market requirements; awarded regardless of employee performance

question

green circle rates

answer

situations in which an employees pay is below the minimum of the range

question

halo effect

answer

occurs when an employee is extremely competent in one area and is therefore rated highly in all categories

question

head count

answer

number of people on an organizations payroll at a particular moment in time

question

horn effect

answer

occurs when an employee receives an overall low rating because of one weakness

question

incentive pay

answer

form of direct compensation where employers pay for performance beyond normal expectations to motivate higher performance

question

incentives

answer

payments in return for the achievement of specific, time-limited, targeted objectives

question

internal equity

answer

situation in which employees feel that performance of job differences result in corresponding differences in rewards that are fair

question

intrinsic motivation

answer

desire to do things because they matter, because we like it, because they're interesting, or because they are part of something important

question

job analysis

answer

study of jobs to determine what activities and responsibilities they include, personal qualifications necessary for performance of the jobs, the conditions under which the work is performed, and the reporting structure

question

job classification

answer

job evaluation method in which descriptions are written for each class of jobs,individual jobs are then put into the grade that best matches their class description

question

job description

answer

written description of a job and its requirements, including required tasks, knowledge, skills, abilities, responsibilities, and reporting structure

question

job enlargement

answer

broadening the scope of a job by expanding the number of different tasks to be performed

question

job enrichment

answer

increasing the depth of a job by adding responsibilities such as planning, organizing, tracking, land completing reports

question

job evaluation

answer

process that determines the value and price of a job in order to place and compare it within an organization as well as attract and retain employees in a competitive environment

question

job ranking

answer

job evaluation method that involves establishing a hierarchy of jobs from lowest to highest based on each job's overall value to the organization

question

job rotation

answer

movement between different jobs

question

job specifications

answer

written statements of the necessary qualifications for the job incumbent

question

job- content- based job evaluation

answer

job evaluation method in which the relative worth and pay opportunities of different jobs are based on an assessment of their content and their relationship to other jobs within the organization

question

kinesthetic learners

answer

people who learn best through a hands-on approach; also called tactile learners

question

knowledge management

answer

process of creating, acquiring, sharing, and managing knowledge to augment individual and organizational performance

question

leadership

answer

ability of an individual to influence a group or another individual toward the achievement of goals and results

question

leadership development

answer

training and professional development programs targeted to assist management- and executive level employees in developing the skills, abilities, and flexibility required to deal with a variety of situations

question

learning management system

answer

system that holds course content information and has the capability of tracking and managing employee course registrations, career development, and other employee development activities

question

learning organization

answer

organization characterized by a capability to adapt to changes in environment

question

lump-sum increase

answer

one-time payment made to an employee; also called performance bonus

question

market based job evaluation

answer

job evaluation method in which the relative worth and pay opportunities of different jobs are based on their market value or the going rate in the marketplace.

question

maturity curves

answer

correlate pay with time spent in a professional field such as teaching or research

question

median

answer

middle point above and below which 50% of scores in a set of data lie

question

mentoring

answer

developmentally oriented relationship between two individuals

question

merit pay

answer

situation where an individuals performance is the basis for the amount and timing of pay increases; also called performant-based pay or pay for performance

question

mode

answer

value that occurs most frequently in a set of data

question

motivation

answer

factors that initiate, direct, and sustain human behavior over time

question

negative emphasis

answer

type of interviewer bias that involves rejecting a candidate on the basis of a small amount of negative information

question

onboarding

answer

programs that help employees develop positive working relationships with coworkers; encompass orientation as well as the first months of an employees tenure in a position

question

on-the-job training

answer

training provided to employees at the work site utilizing demonstration and performance of job tasks

question

organizational learning

answer

certain types of learning activities or processes that may occur at any one of several levels in an organization

question

orientation

answer

process in which a new employee becomes familiar with an organization as well as his or her department, coworkers, and the job

question

paired comparison

answer

job evaluation method in which each job is compared with every other job being evaluated; the job with the largest number of 'greater than' rankings is the highest- ranked job, etc.

question

pay compression

answer

occurs when there is only a small difference in pay between employees regardless of their skills, experience, or seniority; also known as salary compression

question

pay equity

answer

fairness of compensation and benefits paid to employees

question

pay grades

answer

used to group jobs that have approximately the same relative internal or external worth and are paid at the same rate or within the same pay range

question

pay ranges

answer

set the upper and lower bounds of possible compensation for individuals whose jobs fall in a pay grade

question

pedagogy

answer

study of the education of children

question

percentiles

answer

specific point in a distribution of data that has given percentage of cases below it

question

performance based pay

answer

individuals performance is the basis of the amount and timing of pay increase

question

perquisites

answer

special incidental payments, benefits, or privileges given to individual employees, over and above their regular rewards.

question

person based pay

answer

pay systems in which employee characteristics, rather that the job, determine pay

question

pilot programs

answer

learning/ development programs offered initially in a controlled environment with a segment of the target audience

question

point factor system

answer

job evaluation method that looks at compensable factors (skills and working conditions) that reflect how much a job adds value to the organization; points are assigned to each factor and then added to come up with an overall point value for the job

question

premiums

answer

payments in return of rt. achievement of specific, time- limited, targeted objectives

question

productivity based pay

answer

pay based on the quantity of work and outputs that can be accurately measured

question

realistic job preview

answer

part of the selection process that provides an applicant with hones and complete information about a job and work environment

question

reasonable accommodation

answer

modifications or adjustments to a job or job application process that accommodate persons with disabilities bt do not impose a disproportionate or undue burden on the employer

question

recruitment

answer

process of encouraging candidates to apply for job openings

question

red circle rates

answer

situations in which employees pay is above the range maximum

question

reliability

answer

ability of an instrument to measure consistently

question

remuneration surveys

answer

surveys that collect information on prevailing market compensation and benefits practices, including starting wage rates, base pay, pay ranges, other statutory and market cash payments, variable compensation, and time off

question

retention

answer

ability to keep talented employees int eh organization

question

selection

answer

process of vetting the most suitable candidate for a position

question

selection interviews

answer

interviews designed to probe areas of interest to the interviewer in order to determine how well a job candidate meets the needs of the organization

question

selection screening

answer

analyzing candidates application forms, curriculum vitae, and resumes to locate the most qualified candidates for an open job

question

seniority

answer

system that shows preference to employees with the longest service

question

simulations

answer

assessment tools that provide candidates a wide range of leadership situations and problem solving exercises, including in-basket tests, financial or business data analysis, leaderless group discussions, interview simulations, role plays and psychological

question

business acumen

answer

the ability to understand and apply information with which to contribute to the organizations strategic plan

question

communication

answer

the ability to effectively exchange information with stakeholders

question

consultation

answer

the ability to provide guidance to organizational stakeholders

question

critical evaluation

answer

the ability to interpret information with which to make business decisions and recommendations

question

ethical practice

answer

the ability to integrate core values, integrity, and accountability throughout all

question

global & cultural effectiveness

answer

the ability to value and to consider the perspectives and backgrounds of all parties in global business

question

HR expertise/ knowledge

answer

the knowledge of principles, practices, and functions of effective human resource management

question

leadership & navigation

answer

the ability to direct and contribute to initiatives and processes within the organization

question

relationship management

answer

the ability to manage interactions to provide service and to support the organization

question

single rate pay

answer

provides each incumbent of a job with the same rate of pay, regardless of performance or seniority; also known as flat-rate pay

question

situation judgement tests (SJT's)

answer

assessment tools that present prospective leaders with sample situations and problems they might encounter in a work environment

question

social media

answer

variety of online internet technology platforms and communities that people use to communicate and share information and resources

question

sourcing

answer

process of generating a pool of qualified job applicants

question

staffing

answer

HR function that acts on the organizational human capital needs identified through workforce planning and attempts to provide an adequate supply of qualified individuals to complete the body of work necessary for the organizations financial success.

question

stereotyping

answer

type of interviewer bias that involves forming generalized opinions about how people of a given gender, religion, or race appear, think , act, feel or respond

question

stress interview

answer

type of interview in which interviewer assumes an aggressive posture to see how a candidate responds to stressful situations

question

structured interview

answer

type of interview in which interviewer asks every applicant the same questions; also called a repetitive interview

question

talent management

answer

development and integration of HR processes that attract, develop. engage, and retain the knowledge, skills and abilities of employees that will meet current and future business needs

question

time based step-rate pay

answer

system in which pay is based on longevity in the job and pay increases occur on a predetermined schedule

question

total rewards

answer

direct and indirect remuneration approached that employers use to attract, recognize, and retain workers

question

total rewards strategy

answer

plan or method implemented by an organization that provides monetary, benefits inkind, and developmental rewards to employees who achieve specific business goals

question

unweighted average

answer

raw average of data that gives equal weight to all factors, with no regard to individual factors such as the number of incumbents or organizations

question

validity

answer

ability of an instrument to measure what it is intended to measure

question

well being

answer

physical, psychological, and social aspects of employee health

question

alternative dispute resolution (ADR)

answer

umbrella term used to describe a number of problem solving and grievance resolution approaches

question

analytics

answer

tools that convert metrics to be used for decision support by adding context or further sub classifying comparison groups

question

arbitration

answer

procedure in which disputes are submitted to one or more impartial persons for final determination

question

at will employment

answer

common law principal; stating that employers have the right to hire, fire, demote, and promote whomever they choose for any reason unless there is a law or contract to the contrary and employees have the right to quit a job at any time

question

balanced scorecard

answer

measurement approach that provides an overall picture of an organizations performance as measured against goals in finance, customers, internal business processes, and learning and growth

question

bias

answer

occurs when an appraiser's values, beliefs, or prejudices distort performance ratings

question

big data

answer

high volume, high velocity, and high variety information assist that require innovative forms of information processing for enhanced insight and decision making

question

blogs

answer

broadcast style communications that enable authors to publish articles, opinions, product or service reviews, etc. on a web page

question

business case

answer

presentation to management that establishes that a specific problem exists and argues that the proposed solution is the best way to solve the problem in terms of time, cost efficiency and probability of success

question

cause and effect diagram

answer

diagram that maps out a list of factors that are thought to affect a problem or a desired outcome

question

center of excellence (COE)

answer

HR structural alternative established as an independent department that provides services within a focused area to internal clients

question

central tendency error

answer

error that occurs when an appraiser rats all employees within a narrow range, regardless of differences in actual performance.

question

check sheets

answer

simple visual tools used to collect and analyze data

question

cloud compluting

answer

style of computing in which scalable IT enabled capabilities are delivered as a service using internet technologies

question

codetermination

answer

form of corporate governance that requires a typical management board and supervisory board and that allows management and employees to participate in strategic decision making

question

collective bargaining

answer

process by which management and union reps negotiate the employment conditions for a particular bargaining unit for a designated period of time

question

conciliation

answer

method of nonbonding dispute resolution involving a third party who tries to help disputing parties reach a mutually agreeable decision; also know as mediation

question

constructive discipline

answer

form of corrective discipline that implements increasingly severe penalties for employees; also called progressive discipline

question

ADA Act (ADAAA)

answer

americans with disabilities act covering the definition of individuals regarded as having a disability, mitigating measures, and other rules of construction to guide the analysis of what constitutes a disability

question

adverse impact

answer

type of discrimination that results when a neutral policy has a discriminatory effect; also known as disparate impact

question

age discrimination in employment act (ADEA)

answer

act that prohibits discrimination in employment from persons age 40 and older

question

americans with disabilities act (ADA)

answer

Act that prohibits discrimination against a qualified individual wiht a disability because of their disability

question

assignees

answer

employees who work outside their home countries

question

bona fide occupational qualification (BFOQ)

answer

situation in which religion, sex, or national origin is reasonably necessary to carrying out a particular job function in the normal operations of an organization

question

burlington industries inc, v. ellerth

answer

court ruling that distinguished between supervisor harassment that results in tangible employment action and supervisor harassment that does not

question

civil law

answer

legal system based on written codes (laws, rules, or regulations)

question

civil rights act of 1964

answer

first comprehensive US law makning it illegal to discriminate on the basis of race, color, religion, sex, or national origin

question

civil rights act of 1991

answer

act that expands the possible damage awards available to victims of intentional discrimination to include compensatory and punitive damages; gives plantiffs in cases of alleged discrimination the right to a jury trial

question

code of conduct

answer

principles of conduct within an organization that guide decision making and behavior; also known as code of ethics

question

common law

answer

legal system in which each case is considered in therms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time.

question

comparable worth

answer

concept that states that jobs requiring comparable skills, effort, responsibility, and working conditions filled primarily by women should have the same job classification and salary as similar jobs filled by men

question

compliance program

answer

system for ensuring that policies and procedures addressing issues identified in the code of conduct are presented to and understood and acted on by everyone in the organization and for evaluating the results of those efforts

question

conflict of interest

answer

situation in which a person or organization has the potential to be influenced by tow opposing sets of incentives

question

consolidated omnibus budget reconciliation act (COBRA)

answer

act that provides individuals and dependents who may lose medical coverage with opportunity to pay to continue coverage

question

contingency plan

answer

protocol that an organization implements to respond to an unplanned but identified risk event

question

corporate social responsibility (CSR)

answer

reconition of the impact a corporation has on the lives of its stakeholders (including shareholders, employees, communities, customers, and suppliers) and the environment;

question

cultural relativism

answer

concept that argues that ethical behavior is determined by local culture, laws, and business practices

question

culture

answer

set of beliefs, attitudes, values, and behaviors shared by members of a group and passed down from one generation to the next

question

dilemma reconciliation

answer

process of charting a course through cultural differences

question

disability

answer

physical or mental impairment that substantially limits major life activities

question

disparate impact

answer

type of discrimination that results when a neutral policy has discriminatory effect; also known as adverse impact

question

diversity

answer

differences in characteristics of people; can involve personality, work style, race, age, ethnicity, gender, religion, education, functional level at work. etc.

question

diversity council

answer

task force created to define a diversity and inclusion initiative and guide the development and implementation process

question

diversity dimensions

answer

framework for understanding the range and complexity of diversity; includes for layers (personality, internal dimensions, external dimensions, and organization dimensions); also known as identity group

question

diversity of thought

answer

concept describing the presence of different types of cognitive processes in a workplace; opposed to 'group think', or similarity of thought processes and opinions

question

ADA amendments act (ADAAA)

answer

amendments to Americans with disabilities act covering the definition of individuals regarded as having a disability, mitigating measures, and other rules of construction to guide the analysis of what constitutes a disability

question

drug free workplace act

answer

requires federal contractors with contracts of $100,000 or more as well as recipients of grants from federal government to certify they are maintaining a drug free workplace

question

due process

answer

concept that laws are enforced only through accepted, codified procedures

question

duty of care

answer

principle that organizations should take all steps that are reasonably possible to ensure the health, safety, and well being of employees and protect them from foreseeable injury

question

employee polygraph protection act (EPPA)

answer

act that generally prevents employers engaged in or affecting interstate commerce from using lie detector tests either for preemployment screening or during the course of employment, with certain exemptions

question

employment resource group (ERG)

answer

voluntary group for employees who share a particular diversity dimension (race, religion, ethnicity, sexual orientation) also known as affinity group or network group

question

employee retirement income security group (ERISA)

answer

act that established uniform minimum standards for employer- sponsored retirement and health and welfare benefit programs

question

employees

answer

individuals who exchange work for wages or salary; in the US workers are covered by Fair Labor Standards Act regulations as determined by the IRS

question

employment practices liability insurance

answer

type of liability insurance covering an organization against claims by employees, former employees, and employment candidates alleging that their legal rights in the employment relationship have been violated.

question

equal employment opportunity act

answer

1972 act that amended Title VII and gave the equal employment opportunity commission authority to implement its administrative findings and conduct its own enforcement litigation

question

equal pay act (EPA)

answer

act that prohibits wage discrimination by requiring equal pay for equal work

question

ethical universalism

answer

concept that argues that there are fundamental ethical principles that apply across cultures

question

ethics

answer

set of behavioral guidelines by which all directors, managers, and employees of an organization are expected to behave to ensure appropriate moral and ethical business standards, typically beyond the letter of the law

question

exempt employees

answer

employees who are excluded from FLSA minimum wage and overtime pay requirements

question

extraterritoriality

answer

extension of the power of a country's laws over its citizens outside that country's sovereign national boundaries

question

fair and accurate credit transactions act (FACT)

answer

act that provides some relief to employers using third parties to conduct workplace investigations

question

fair credit reporting act (FCRA)

answer

act that protects privacy of background information and ensures that information supplied is accurate

question

fair labor standards act (FLSA)

answer

act that regulates employee status, overtime pay, child labor, minimum wage, record keeping, and other administrative converns

question

family medical leave act

answer

act that provides employees with up to 12 weeks of unpaid leave to care for family members or because of serious health condition of the employee

question

faragher v city of boca raton

answer

court ruling that distinguished between supervisor harassment that results in tangible employment action and supervisor harassment that does not

question

gender

answer

refers to the socially constructed roles, behaviors, activities, and attributes that a given society considers appropriate for men and women

question

general duty clause

answer

statement in occupational safety and health act that requires employers subject to OSHA to provide employees with a safe and healthy work environment

question

genetic information nondiscrimination act (GINA)

answer

act that prohibits discrimination against individuals on the basis of their genetic information in both employment and health insurance

question

global integration strategy

answer

globalization strategy that emphasizes consistency of approach, standardization of processes, and a common corporate culture across global operations

question

global mindset

answer

ability to take an international multidimensional perspective that is inclusive of other cultures, perspectives, and views

question

global remittances

answer

monies sent back home by migrants working in foreign countries

question

glocalization

answer

characteristic of an organization with a strong global image but an equally strong local identity

question

governance

answer

system of rules and processes an organization puts in place to ensure its compliance with local and international laws, accounting rules, ethical norms, and its own codes of conduct

question

griggs v duke power

answer

1971 case that recognized adverse impact discrimination

question

hazard

answer

potential for harm, often associated with a condition or activity that, if left uncontrolled, can result in injury or illness

question

high-context culture

answer

society or group where people have close connections over a long period of time and where many aspects of behavior are not made explicit, because most members know what to do and think from years of interaction

question

hostile environment harassment

answer

occurs when sexual or other discriminatory conduct is so severe and pervasive that it interferes with an individual's performance; creates an intimidating, threatening, or humiliating work environment; or perpetuates a situation that affects the employee's psychological well-being

question

identity alignment

answer

extent to which diversity is embraced in management of people, products/ services, and branding

question

immigration reform and control act (IRCA)

answer

act that prohibits discrimination against job applicants on the basis of national origin or citizenship; establishes penalties for hiring illegal aliens and requires employers to establish each employee's identity and eligibility to work

question

inclusion

answer

extent to which each person in an organization feel welcomed, respected, supported, and valued as a team member

question

independent contractors

answer

self- employees individuals hire on a contract basis for specialized services

question

insourcing

answer

transferring a previously outsourced function back in-house

question

intercultural wisdom

answer

capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts; also called cultural intelligence

question

jurisdiction

answer

right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions

question

key risk indicators (KRI)

answer

metrics that provide an early warning of increasing levels of uncertainty in a particular business area

question

labor management relations act

answer

act that provides balance of power between union and management by designation certain union activities as unfair labor practices; also known as Taft-Hartley Act

question

labor management reporting and disclosure act

answer

act that protects the rights of union members from corrupt or discriminatory labor unions; also known as Landrum- Griffin Act

question

Lechmere v NLRB

answer

1992 case in which the US Supreme court ruled that an employer cannot be compelled to allow non employee organizers onto the business property

question

ledbetter v goodyear tire

answer

2007 case in which the US Supreme court ruled that claims of sex discrimination in pay under Title VII were not timely because discrimination charges were not filled with the EEOC within the required 180 day time from

question

lilly ledbetter fair act pay

answer

act that creates a rolling time frame for filing wage discrimination claims and expands plaintiff field beyond employee who was discriminated against

question

local responsiveness strategy

answer

globalization strategy that emphasizes adapting to the needs of local markets and allows subsidiaries to develop unique products, structures, and systems

question

low context culture

answer

society in which people tend to have many social connections but of shorter duration and where behavior and beliefs may need to be described explicitly so that those coming into the cultural environment know how to behave

question

moral hazard

answer

situation in which one party engages in risky behavior knowing that it is protected against the risk because another party will assume any resulting loss

question

national defense authorization acts

answer

acts that expanded FMLA leave fro employees with family members who are covered members of the military

question

national federation of independent business v sebelius

answer

supreme court ruling that PPACA requirement that individuals purchase health insurance was constitutional but that requirement that states expand Medicaid was not

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national labor relations act (NLRA)

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act that protects the rights of employees to organize unhampered by management; also known as Wagner Act

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national origin

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refers to the country (even those that no longer exist) of one's birth or ancestors birth

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NLRB v weingarten

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landmark 1975 labor relations case that dealt with the right of unionized employee to have another person present during certain investigatory interviews

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nonexempt employees

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employees covered under FLSA regulations, including minimum wage and overtime pay requirements

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occupational illness

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medical condition or disorder other than one resulting from an occupational injury, caused by exposure to environmental factors associated with employment

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occupational injury

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injury that results from a work- related accident or exposure involving a single incident in the work environment

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occupational safety and health act

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act that established the first national policy for safety and health and continues to deliver standards that employers must meet to guarantee the health and safety of their employees

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occupational safety and health administration

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agency that administers and enforces the occupational safety and health act of 1970

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offshoring

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situation in which a company relocates processes or production to an international location by means of subsidiaries or third party affiliates

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older workers benefit protection act

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act that amended ADEA to include all employee benefits; also provided terminated employees with time to consider group termination or retirement programs and consult an attorney

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overtime

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required for nonexempt workers under FLSA at 1.5 times there regular rate of pay for hours over 40 in a workweek

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patient protection and affordable care act

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2010 law that requires all citizens and legal residents to have min health coverage and employers with 50 FT employees to provide health benefits or pay a penalty

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pension benefit guaranty corporation

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set up by ERISA to insure payment of benefits in the event that a private sector defined benefit pension plan terminates with insufficient funds to pay the benefits

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phillips v martin marietta corp

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1971 case that stated that an employer may not, in the absence of business necessity , refuse to hire women with preschool aged children while hiring men with such children

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portal to portal act

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act that defines what is included as hours worked and is therefore compensable and a factor uncalculating overtime

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principal agent problem

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when an employee makes a decision for the employer potentially on the basis of personal incentives that are not aligned with the employers incentives

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process alignment

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underlying operations such as IT, HR and finance integrate across locations

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protected class

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people who are covered under a particular US federal or state anti discrimination law

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prudent person rule

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states that an ERISA plan fiduciary has legal and financial obligations not to take more risks when investing employee benefit program funds than a reasonable knowledgeable, prudent investor would under similar circumstances

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quid pro quo harassment

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sexual harassment when an employee is forced to choose between giving into a supervisors sexual demands and forfeiting an economic benefit such as pay, promotion, or continued employment

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redeployment

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process by which an organization moves an employee out of an international assignment; can involve moving back to the home country, different global location or a new location or position in current host country

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repatriation

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reintegrating employees back into the home country after an assignment; includes adjustment to the new job and readjustment to the home culture and conditions

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residual risk

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among of uncertainty that remains after all risk management efforts have been exhausted

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reverse innovation

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innovations created for or by emerging economy markets and then imported to developed economy markets

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risk

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the effect of uncertainty on objectives; outcomes may include opportunities or threats

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risk appetite

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amount of risk the organization of function is will ing to pursue or accept to attain its goals

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risk control

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ac action taken to manage a risk

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risk management

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identification, evaluation, and control of risk that may affect an organization, typically incorporating the use of insurance and other strategies

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risk position

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an organizations desired gain or acceptable loss in value

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risk scorecard

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tool used to gather individual assessments of various characteristics of risk

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risk tolerance

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amount of uncertainty an organization is wiling to pursue or to accept to attain its risk management goals

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rule of law

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concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws

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stakeholders

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all those affected by an organizations social, environmental, and economic impact- shareholders, employees, customers, suppliers, regulators, and local communities

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sustainability

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practices that balance economic, social, and environmental interests to secure the interests of present and future generations

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triple bottom line

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economic, social, and environmental impact metrics used to determine an organizations success

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uniformed services employment and reemployment rights act (USERRA)

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act that protects the employment, reemployment, and retention rights of persons who served in the uniformed services

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vesting

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process by which a retirement benefit becomes nonforfeitable

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vicarious liability

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legal doctrine under which a party can be held liable for the wrongful actions of another party

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weingarten rights

answer

union employees' rights to have a union representative or coworker present during an investigatory interview

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worker adjustment and retraining notification act

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act that requires some employers to give a minimum of 60 days' notice if a plant is to close or if mass layoffs will occur

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workweek

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168 hours (7x 24 hours)

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pareto chart

answer

vertical bar graph

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contrast error

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error that occurs when an employees rating is based on how their performance compares to that of another employee

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cost benefit analysis

answer

ration of value created to cost of creating that value- allows management to determine the financial impact particular activities and programs have on an organizations profitability

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delphi technique

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forecasting technique that progressively collects information from a group without physically assembling the contributors

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functional HR

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HR in headquarters craft policies and the HR generalists within the divisions implement them

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dedicated HR

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allows businesses with different strategies in multiple units to apply HR expertise to each units specific needs

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industrial actions

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various forms of collective employee actions taken to protest work conditions or employer action

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multinational enterprise

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organization that owns or controls production or services facilities in one or more countries other than the home country

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multiple linear regression

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statistical method that can be used to project future demand; more that one variable is utilized

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nominal group technique

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group of individuals who meet face to face to forecast ideas and assumptions and prioritize issues

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organizational development

answer

process of enhancing the effectiveness and efficiency of an organization and the well being of its members through planned interventions

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pluralism

answer

type of labor environment in which multiple forces are at work, each with its own agenda, and conflict is overcome through negotiation

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shared services HR model

answer

HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from the menu of services

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SWOT analysis

answer

process for assessing an organizations strategic capabilities in comparison to threats and opportunities identified during environmental scanning

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