CLEP Principles of Management – Human Resource Management – Flashcards
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human resources management
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the management of the planning and staffing of intellectual and physical inputs needed for an organization to meet its objectives
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Recruitment
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the process of attracting the right people to apply for jobs in an organization.
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External recruitment
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recruiting candidates who are not part of the organization.
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Internal Recruitment
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promoting existing employees into a new position within the organization.
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Promoting employees
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moving an existing employee to a new position, generally with more responsibility and higher pay
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Turnover
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voluntary resignation from employment
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Termination
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involuntary separation of employment
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Job Redesign
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restructuring of the tasks involved in a job to enhance the job, satisfaction and/or productivity
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Downsizing
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the planned elimination of jobs in an organization
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hiring process
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process of reviewing applications, selecting the right candidates to interview, testing candidates, choosing between candidates to make the hiring decision and performing various pre-employment tests and checks
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new employee orientation
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introducing a new employee to the company, its policies, the team and the job responsibilities
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assessing training needs
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analyzing key factors for performance in an organization in order to bridge the gap between what is currently being done to what needs to be done
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literacy training
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teaching employees things like reading, writing and problem-solving skills.
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Interpersonal skills training
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teaches employees how to maintain positive relationships, better communicate, resolve conflicts and build trust
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technology training
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teaches employees how to use computer software and hardware required for the job
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Problem-solving training
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teaches employees how to analyze problems and make decisions
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Diversity/Sensitivity Training
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teaches employees how to deal with people of different races, ethnic backgrounds, genders, sexual preferences or disabilities
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on-the-job training
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learn by actually performing a specific job or task (+new employees; immediate feedback -decrease productivity; disrupt workflow)
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job rotation training
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teaches current employees how to do various jobs over time (+diminishes boredom; -lower morale in less enjoyable rotation)
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job mentoring
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providing an employee with an experienced coach to oversee the employee's learning experience (+1:1 nature -if bad fit)
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Civil Rights Act of 1964, Title VII
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prohibits employers from discriminating against covered employees on the basis of race, color, religion, gender or national origin
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Equal Employment Opportunity Commission (EEOC)
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enforces the rules of the Civil Rights Act of 1964, Title VII. The EEOC handles employee claims of discrimination and implementing new anti-discrimination laws (Age Discrimination, Americans w/ Disabilities, Equal Pay, Pregnancy Discrimination)
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Sexual harassment
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a illegal form of bullying or unwanted sexual advances in exchange for reward or favor,
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Affirmative action
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a set of policies that address the inclusion of all people, mainly minorities, in the workforce.
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Termination Steps
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document employee performance, communicate termination grounds, develop alternatives to termination, arrange exit interview, written termination statement
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Employee Appraisal
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method of measuring employee job performance
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Top Down Appraisal
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employee evaluation by a direct supervisor and is based on the completion of pre-set goals set by managemen
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Management by Objectives
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Managers and workers set objectives
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Self-Assessment
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assessment of performance done by the employee himself or herself.
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360 Degree Feedback
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a form of feedback about an employee's performance from many different people within the company and outside the company
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Direct compensation
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monetary payment for services rendered by an employee
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Salary
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a set amount of money paid to an employee for services performed
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wage
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hourly rate of pay given to an employee for services performed
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Incentives
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rewards generally given to employees when company goals are me
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Stock options
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benefit given to employees, carry the right to buy and sell shares of stock in the company.
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indirect compensation
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non-monetary, or intangible, compensation in the form of benefits or perks given to an employee in conjunction with direct compensation. (has no cash value; health-benefits)
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Collective bargaining
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a group process of negotiating work-related issues with the anticipation of coming to an agreement.
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labor union
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a group of workers who band together to protect their rights
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process of collective bargaining
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prepare/assemble teams, discuss issues at neutral site, propose/recommend solution(s), bargain/negotiate by making offer/counteroffer, and Settle by coming to agreement
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strike
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mass work stoppage
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arbitrator
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a third party who will assist in the settlement
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non-binding decision
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(an advisory decision)
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binding decision
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(an enforceable decision)
