question

accommodating

answer

in business, the practice wehreby one party ina conflict or disagreement gives in to the other party as a temporary solution

question

accountability

answer

responsibility fo ra specific activity

question

action steps

answer

...specific plans an organizaation intends to accomplilsh in th enear future as an effort toward achieving its long term strategic plan

question

ad hoc committee

answer

...a group of incificuals who join together to solve a particular task or problem

question

assets

answer

...the human, financial, and physical resources of an organization

question

authority

answer

...the right to make decisions an dtake actions necessary to carry out assigned tasks

question

avoiding

answer

...in business, a situation where two parties in conflict ignore that conflict

question

board of governors

answer

...the elected or appointed group of officials who bear ultimate responsibility for the successful operaiton of a healthcare organization

question

board of trustees

answer

the elected or appointed group of officials who bear ultimate responsibility for the successful operation of a healthcare organization...

question

bureaucracy

answer

...a formal organizational structure based on a rigid hierarchhy of decision making and inflexible rules and procedures

question

career planning

answer

...looking beyond simply getting a job to position oneself for more challenging and diverse work in the long term

question

chain of command

answer

...a hierarchical reporting structure within an organization

question

change manaegment

answer

...the formal process of introducing change, getting it adopted, and diffusing it throughout the organization

question

conflict management

answer

...a problem solving technique that focuses on working individuals to find a mutually acceptable solution

question

delegation of authority

answer

...the assignment of authority or responsibility

question

developing stage

answer

in performance management, the stage during which opportunities for improving work processes or empoyee skills are identified

question

direct costs

answer

resources expended that can be identified as pertaining to specific goods and/or services

question

disciplinary action

answer

action taken to improve unsatisfactory work perforamnce or behavior on the job

question

employee orientation

answer

the process in which employees are introduced to an organization and a new job

question

environmental assessment

answer

external--a collection of information about changes that have occurred in the healthcare industry as well as the broader US economy during a specified time period; internal -- a collection fo information about changes that have occurred within an organization during a specified time period

question

ergonomics

answer

a disciploine of functional design associated with the employee in relationship to his or her work environment, including equipment, workstation, and office furniture adaptation to accommodate the employee's unique physical requirements so as to facilitate efficacy for work functions.

question

executive management

answer

the managerial level of an organization that is primarily responsible for setting the organization's future direction and establishing its strategic plan

question

executive manager

answer

a senior manager who oversees a broad functional area or group of departemtns or services, sets teh organizations' future direction, and monitors the organizations' operations

question

executive sponsor

answer

an individual who helps a team leader keep the team on track and sometimes ensures that the team obtains teh organizational support required to accomplish its goal

question

expenses

answer

amounts that are charged as costs by an organization to the current year's activities of operation

question

fixed costs

answer

resources expended that do not vary with the activity fo the organization

question

forming

answer

the first step fo four steps in assembling a functional team

question

grievance management

answer

the policies and procedures used to handle employee complaints

question

hierarchy

answer

an authorizational structure in which each member is assigned a specific rank that reflects his or her level of decision making authority within the organization

question

human resources

answer

the employees of an organization

question

indirect costs

answer

resources expended that cannot be identified as pertaining to specific goods and/or services

question

inventory control

answer

the balance between purchasing and storign needed supplies and not wasting money or space should the requirements for those supplies change or the space available for storage be limited

question

job redesign

answer

the process of realigning the needs of the organization with the skills and interests of the employee and hten designing the job to meet those needs

question

middle management

answer

the management level in an organization that is concerned primarily with facilitating the work performed by supervisory and staff level personnel

question

middle managers

answer

the individuals in an organization who oversee the operation of a broad scope of functions at the departmental level who oversee defined product or service lines

question

mission statement

answer

a short description of an organization's or group's general purpose for existing

question

mixed costs

answer

costs that are part variable and part fixed

question

monitoring stage

answer

in performance management, the stage during which established performance standards are continuously checked for any additional need corrections

question

norming

answer

the third fo the four steps in forming a functinal team, during which each team member comes to understand his or her role

question

operational plan

answer

the short term objectives set by an organization to improve its methods of doing business and archieve its planned outcomes

question

organization

answer

the planned coordination of the activities of more than one person for the achievement of a comon purpose or goal

question

organizational chart

answer

a graphic representation of an organization's formal structure

question

performance counseling

answer

guidance provided to an individual in an attempt to improve his or her work performance

question

performance evaluations

answer

reviews of employee job performance

question

performance management

answer

encompasses all activities encessary to ensure that a company's state goals are met in the most efficient manner

question

performance standards

answer

the stated expectations for acceptable quality and productivity associated with a job function

question

performing

answer

the fourth of the four steps in forming a functional team, at which point each team member is in a position to work toward achieving the team's stated goals

question

planning stage

answer

in performance management, the stage during which specific goals and performance standards are defined

question

policy

answer

governing principles that describe how a department or an organization is supposed to handle a specific situation

question

position descriptions

answer

a document that outlines the work responsibilities associated with a job

question

procedures

answer

the steps taken to identify, analyze, and improve existing processes

question

process redesing

answer

the second step in a quality improvement process in which the findings in the research phase are identified, focused data from the prioritized problem areas are collected, a flowchart of the redesigned process is created, policies, and procdures are develped, and staff are educated on the new process.

question

progressive discipline

answer

a four step process for shaping employee behavior to conform to the requirements of the employee's job position that begins with a verbal caution and progresses to a written reprimand, suspension, and dismissal upon subsequent offenses

question

quality improvement process

answer

an approach undertaken to improve healthcare delivery that involves two principal steps: problem identification and process redesign

question

rating stage

answer

in performance management, the fourth of five steps during which specific performance criteria are evaluated

question

recruitment

answer

the process of finding, soliciting, and attracting employees

question

responsibility

answer

the accountability required as part of a job, such as supervising work performed by others or manageing assets or funds

question

retention

answer

the process whereby inactive health records are stored and made available for future use in compliance with state and federal requirements 2. the ability to keep valuable employees from seeking emplyment elsewhere

question

revenues

answer

the charges generated from providing healthcare service; earned and measurable income

question

rewarding stage

answer

in performance manaegment, the fifth of five stages during which individual employees are rewarded for exceptional achievement

question

staff retention

answer

the process of keeping valued employees on the job and reducing turnover

question

staffing analysis

answer

study performed to determine the most efficient and cost effective staff

question

standing committee

answer

committees that are put in place to oversee ongoing and crossfunctional issues

question

storming

answer

the second of four steps that occur when creating a functional team, and occurs when individual team members examine their role within the group

question

strategic planning

answer

a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does, and why it does it.

question

supervisory management

answer

management level that oversees the organization's efforts the staff level and monitors the effectiveness of everyday operations and individual performance against preestablished standards

question

supervisory managers

answer

managers who oversee small (2-10 person) functional work groups or teams and often perform hands on functions in addition to supervisory functions.

question

supply management

answer

management and control of the supplies used within an organization

question

systems thinking

answer

an objective way of looking at work related ideas and processes with the goal of allowing people to uncover ineffective patterns of behavior and thinking and then finding ways to make lasting improvements

question

team norms

answer

the rules, both explicit and implied, that determine both acceptable and unacceptable hehavior for a group

question

values statement

answer

a short description that communiates an organizsation's social and cultural belief system

question

variable costs

answer

resources expended that vary with the activity of the organization, for example, medication expenses vary with patient volume

question

vision statement

answer

a short description of an organization's ideal future state

question

work schedules

answer

the process by which facility managers ensure that each department is has adequate personnel to properly complete all assigned tasks

question

workflow analysis

answer

a technique used to study the flow of operations for automation

Chapter 18 Health Information Technology: An Applied Approach – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards