Starbucks Notes – Flashcards
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RP
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Roasting Plant
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RTD&E
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Ready To Drink & Eat
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POS
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Point of Sale
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BOH
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Back of House
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QASA
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Quality Assurance Standards Assesment
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CBS
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Cold Beverage Station
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DCR
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Daily Coverage Report (shift schedule for the day, tells you breaks and labor hours)
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AHC
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At Home Coffee
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PDC
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Partner Development Conversation
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PDP
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Partner Development Plan
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DTR
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Drive Thru Register
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DTO
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Drive Thru Order
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OHS
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Occupational Health and Safety
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SCEMM
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Store Cleanliness & Equipment Maintenance Manual
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FCC
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Facilities Contact Center( Helps partners troubleshoot and resolve equipment, facilities and trash issues.)
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EHD
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Enterprise Help Desk (They help with any technical issues like POS and computers)
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FSM
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Food Safety Manual
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LATTE
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Listen/ Apologize/ Take action to make it right/ Thank/ Ensure satisfaction
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IMS
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Inventory Management System
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POU
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Point Of Use
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CML
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Cash Management Log
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UOM
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Unit of Measurement
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FMT
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Food Management Tool
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SOQ
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Suggested Order Quantity
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DTS
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Deposit Tracking System
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GLS
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Global Labor System
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RHH
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Retail Hourly Hiring
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BOB
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Big Opportunity Breakdown
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CCT
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Clarity Consistensy & Team work
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ACT
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Assess Consider Take action
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DOS
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Digital Order Screen
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TLA
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Time Limted Assignmfnt
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PPK
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Period Planning Kit
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6 Stages of Drive Thru
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Staging Area/ Brewed Coffee/ Food Availability/ Refrigerator Set-Up/ Retail Products/ Communication Tools
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Drive Thru Order Routine
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Welcome/ Ring/ Finsh
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Drive Thru Window Routine
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Welcome/ Hand off/ Tender/ Finsh
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Brewed Coffee Routine
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Reset/ Grind/ Prepare/ Brew
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Customer Support
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Brew Coffee/ Restock/ Check Cafe/ Perform Cycle Task/ Complete Daypart Tasks
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MO&P
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Mobile Order & Pay
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MO&P Routine
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Mark cup/ Gather/ Stage/ Finsh & Connect
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Product Cycle
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Count > Order > Receive > Sell
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Reinforcing Feedback
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Encourage other partners that what they're doing correct. Use WHAT & WHY. What they did well and why it was correct.
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Redirecting Feedback
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Helping a partner achieve a work expextation. Use WHAT/ WHAT/ WHY. What you saw them do, what they should do and why it's important to complete task correctively.
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Hand off plane
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Where customers go to pick up their drink.
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Mission
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To inspire and nurture the human spirit. One person, one cup and one neighborhood at a time.
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4 steps of scheduling process
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1. Planning & Forecasting 2. Scheduling 3. Executing 4. Evaluating
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DRB
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Daily Record Book
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Washed Processing(1 of 3 ways)
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This method increases the coffee's acidity, or tanginess, and gives it a clean finish.
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Semi-Washed Processing (1 of 3 ways)
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This method highlights the coffee's herbal, earthy flavors and full body.
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Natural Processing
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This method imparts intense, sometimes berry, flavors to each bean.
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C.A.F.E.
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Coffee And Farmers Equality
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Latin American Coffee
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Crisp acidity with flavors of nuts, coca and soft spice.
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Africa coffee
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Lush and juicy with flavors from floral and citrus to berry and spice.
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Asia/Pacific Coffee
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Full-bodied and syrupy smooth with herbal, earthy flavors.
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Blonde Roast
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Starbucks Blonde-roasted coffees have a shorter roast time, lighter body and mellow flavors.
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Meduim Roast
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Meduim-roasted coffes are balanced with smooth and rich flavors.
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Dark Roast
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Dark-roasted coffees feature a fuller body and robust, bold flavors.
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Smell
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First step of coffee tasting. Your nose can detect thousands of smells.
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Slurp
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Second step to coffee tasting. This sprays the coffee across your entire palate and lets the subtle flavors and aromas reach all the tasting zones of your mouth. You only taste: salty, sweet, bitter and sour.
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Locate
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Third step to coffee tasting. Consider the coffee's weight and feel in your mouth. Where are you exeperiencing the flavors? On your tongue?
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Describe
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Fourth step to coffee tasting. Think about how you would describe your coffee tasting experience. Words to describe it?
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C.U.P.
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Caring Unites Partners Fund. When a partner is going through a rough time they can apply and starbucks will step in to help. Ex: new roof due to a tornado. You contribute very pay check or when you round up during your purchase.
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DRB
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Daily Records Book (the time and attendance tab is in this book)
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AOP
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Annual Operations Plan
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Check & Adjust
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After a plan make sure to do this.
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Trust & Validate
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Partners need this from a leader.
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RMIP
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Retail Management Incentive Plan
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PRSC
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Partners Resources Support Center (help with work questions like policy, medical issues, etc.)
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Separation
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When you need to terminate a partner for performance or behavioral issues.
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BOB
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Big Opportunity Breakdown
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UPH
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Unit Per Hour
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TAR
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Till activity report
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DAR
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Deposit activity report
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IRF
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Incident Report Form
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TSD
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Transaction Sold Daily ( customers)
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5s Principles of Organization
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Sort, Set in order, Shine, Standardize, Sustain
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NSO
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New Store Opening
