Chick Fil A Training – Flashcards
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CFA LKN Vision
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Form and cultivate lasting relationships in our community by being remarkable through guest experiences and consistently crave-able food.
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What are the first things you do when you come into the store?
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Put away your belongings and count the money in the BACK of the store.
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Who is the operator?
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Joe Hatzopoulos
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Who is the founder?
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Truett Cathy
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What are the core 4?
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Create eye contact, smile, speak enthusiastically, and stay connected.
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What is operational excellence?
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Creating trusts with guests and our community.
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What are the 4 pillars of operational excellence?
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Taste of food, speed of service, cleanliness, and attentive and courteous service.
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When is the dead line for requesting off the book?
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The Tuesday before you need off.
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What is a raving fan?
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Someone who pays full price, eats at cfa 2-3 times a week, and tells/invites friends and people.
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What is the formula for excellence?
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1st mile + 2nd mile + emotional connection = raving fan
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What is the 1st mile?
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Preparing, serving fresh, hot, flavorful food, and a clean atmosphere.
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What is the 2nd mile?
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Going above and beyond the guest expectations.
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What are 6 examples of 2nd mile service?
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Carrying trays, table touchins, clearing tables and trays, offering mints/hand wipes, pepper grinder, and carrying umbrellas.
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What is an emotional connection?
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Creating value beyond the transaction.
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What is service in 2 words?
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Be remarkable.
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When working with others we treat everyone with what?
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Honor, dignity, and respect.
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Once you graduate, you will have what?
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A teachable spirit, a positive attitude, and a servants heart.
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What is the CFA corporate vision?
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To glorify God by being a faithful steward to all of which has been intrusted to us. To be a positive influence on all we come in contact with at CFA.
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What is the recipe for service?
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The core 4 + required service behaviors.
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What are the required service behaviors?
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Deliver trays, table touchins, and carry large orders.
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What are the priorities in the dining room?
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Take care of the guests, and create communication.
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What are the responsibilities in the dining room?
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Clean floors, clean trays, tables, windows, rugs, chairs, booths, bathrooms.
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What are the hostess responsibilities?
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Refresh beverages.
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What are the 4 "T"'s of the dining room?
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Trash, toddler corner, tables, and toilets.
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When do you greet the guest?
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Right as they walk in the doors.
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What is the L.A.S.T model?
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Listen, apologize, solve, thank.
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What does suggestive selling do?
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It increases sales, increases guest awareness of the menu, shows professionalism, and increases check out bridge.
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What are the 3 examples of suggestive selling?
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Would you like to try that on a multigrain bun? Would you like to large size that? Would you like to try a warm chocolate chip cookie?
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What is the fried chicken cooked in?
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Peanut oil
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What are the grilled chicken and fries cooked in?
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Canola oil
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What do you do if someone comes in with a gun?
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You nonchalantly press the button under the counter that calls 911.
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Where are the fire extinguishers located?
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By the bathrooms, back door, and kitchen.
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What are the 3 contaminates?
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Physical, biological, and chemical.
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What are examples of physical contaminants?
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Hair, nails, jewelry, dirt, and bone fragments.
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What are examples of biological contaminants?
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Micro-organisms; bacteria, fungi, and parasites.
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What are examples of chemical contaminants?
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Cleaning products
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What is cross contamination?
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Anything that comes in contact with physical, biological, or chemical contaminants
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What is the temperature danger zone?
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40-140 degrees
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When do the sanitizer buckets need to be changed?
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Every 4 hours
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What gets recycled?
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Cups, lids, and straws
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If a guests orders a water, what do you do?
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Ring everything up separately.
