question

All of the following statements regarding IBM notes are true except which one?

answer

it began as an email and messaging client

question

Supply chain management systems are more externally oriented than enterprise systems

answer

True

question

_____ is a collaboration tool that supports remote, synchronous collaboration

answer

video conferencing

question

DSS are used by managers to make decisions about problems that are unusual and not specified in advance

answer

True

question

Global firms can collaborate from different locations at the same time using synchronous collaboration tools

answer

True

question

To monitor the status of internal operations and the firms relations with external environment, managers, need____systems.

answer

transaction processing

question

Which of the following is not one of the four main classifications for collaboration tools identifies by space/matrix?

answer

remote/colocated

question

You would use an MIS to help determine if your business should introduce a new product line

answer

False

question

Operational managers use ESS primary to solve specific problems

answer

False

question

An organization's MIS and DSS supple an ESS with summarized information

answer

True

question

Which of the following decisions requires knowledge based on collaboration and interaction?

answer

Should we work with outside vendors on new products and services

question

A business process in the_______function is producing bills of material

answer

manufacturing and production

question

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you could use a

answer

KMS

question

For non routine decision making, senior managers rely on management information systems

answer

False

question

______allows you to communicate with avatars using text messaging

answer

A virtual world

question

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

answer

the need for more efficient work hierachies

question

In______, digital technology and the internet are used to execute th major business processes in the enterprise

answer

e-business

question

Most TPS's use sophisticated mathematical models are statistical techniques

answer

False

question

A TPS is an information system that keeps track of all the daily routine transaction of a business

answer

True

question

An information systems manager

answer

manages data entry staff

question

An inventory control system is an example of an MIS

answer

False

question

Which type of system would use to forecast the return on investment if you used new suppliers with better delivery track records

answer

DSS

question

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources

answer

False

question

You would use a _______in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

answer

MIS

question

To manage relationships with your customers, you would use a________system

answer

CRM

question

Production tasks are coordinated through the use of social networks in social business

answer

False

question

Which of the following systems is designed to support organization-wide process coordination and integration?

answer

enterprise applications

question

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

answer

time zones

question

What is the most important function of an enterprise application?

answer

enabling business functions and departments to share information

question

Production tasks are coordinated through the use of social networks in social business

answer

False

question

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

answer

Supply-chain management system

question

A key word in social business is "conversations"

answer

True

question

The function_________is responsible for identifying customers

answer

Sales and marketing

question

What system will help you set up in inexpensive system that allows customers to see real-time statistics such as views and clicks through about their current banner ads

answer

Extranet

question

Decision-support systems are most commonly used by operations management level of an organization

answer

False

question

DSS use internal information as well as information from external sources

answer

True

question

To forecast trends in your suppliers industry that could affect your firm over the next five years, you would use a

answer

ESS

question

To monitor the status of internal operations and the firms relations with the external environment, managers need_____systems

answer

Transaction processing

question

______systems are known as enterprise systems

answer

enterprise resource planning

question

An example of a cross functional business process is

answer

creating a new product

question

A____system collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business

answer

enterprise

question

A______is typically a major source of data for other systems

answer

transaction processing systems

question

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

answer

the time/space collaboration and social tool matrix

question

A_____social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses

answer

enterprise

question

Global firms can collaborate from different locations at the same time using synchronous collaboration

answer

True

question

The principal liaison between the information systems groups and the rest of the organizations is a

answer

system analyst

question

Executive support systems are information systems that support the

answer

long-range planning activities of senior managment

question

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

answer

DSS

question

Which of the following decisions requires knowledge based on collaboration and interaction?

answer

Should we work with outside vendors on new products and services?

question

Which of the following systems would you expect to deliver integrated, personalized business content through a web portal interface?

answer

executive support systems

question

Which type of systems integrates supplier, manufacturer, distributor, and customer logistics processes.

answer

supply chain management system

question

The_____function is responsible for identifying customers

answer

sales and marketing

question

An example of a cross functional business process is

answer

decision support

question

A TPS is an information system that keeps track of all the daily routine transactions of a business

answer

True

question

To manage relationships with your customers, you would use an_____system

answer

CRM

question

______allows you to communicate with avatars using text messaging

answer

a virtual world

question

A relocation control system that reports summaries on total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

answer

management information systems

question

Which level of the organization are ESS specifically designed to serve?

answer

senior management

question

Which of the following is a firm's CPO responsible for?

answer

ensuring that company complies with existing data privacy laws

question

Which of the following is a firm's CPO responsible for?

answer

TPS with MIS capabilities

question

DSS use internal information as well as information from external sources

answer

True

question

The____helps design programs and systems to find new sources of knowledge or to make better us of existing knowledge in organizational and management processes

answer

CKO

question

If your main supplier was late delivering goods, which type of system would you use to update your production schedule?

answer

TPS

question

Using the internet to buy or sell goods is called

answer

e-commerce

question

____is a collaboration tool that supports remote, synchronous collaboration

answer

video conferencing

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