ISYS Chapter 8 – Flashcards
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The term ______ is commonly used to refer to a collection of companies and processes inolved in moving a product from the suppliers of raw material to the customers
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supply chain
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Which of the following statements about just in time strategies is true?
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companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production
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Altrix Corp, an Indonesian firm...
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labor problems are a critical issue in this country
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_______ is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory levels based on preestablished service levels
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vendor managed inventory
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Which of the following statements about vendor management inventory is true?
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to make vmi possible, the manufacturer allows the supplier to monitor stock levels and ongoing sales data
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One major problem affecting supply chains are ripple effects referred to as the
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bullwhip effect
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Computer maker, Dell, ....
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just in time inventory management system
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MaxSteel Inc.....
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Agis Corp understands that the information shared with MaxSteel will not be shared outside their organization
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Fen-Phen was an anti obesity medication...
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a product recall
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La Belle Inc. introduced a new line of accessories...
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the bullwhip effect
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Which of the following is the main objective of information systems that focus on improving supply chains?
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accelerating product development and innovation
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Which of the following is the key use of distribution planning module of supply chain management?
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to optimize the allocation of available supply to meet demand
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The key use of order promising module of supply chain management is to
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provide answers to customer relationship management queries regarding product availability, costs, delivery times
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The key use of manufacturing execution module of supply chain management is to
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support production processes taking into account capacity and material constraints
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______ involves the development of various resource plans to support the efficient and effective production of goods and services
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supply chain planning
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Supply chain planning begins with
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product demand planning and forecasting
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Demand planning and forecasting leads to the development of the overall
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expected demand
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_____ focuses on delivering products or services to consumers as well as warehousing, delivering, invoicing, and payment collection
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distribution planning
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Distribution planning leads to the development of the overall
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transportation schedule
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Production scheduling
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focuses on the coordination of all activities needed to create the product or service
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Using analytical tools to optimally utilize labor, materials, and equipment is a part of the _____ step of supply chain planning
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production scheduling
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Inventory and safety stock planning _____
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focuses on the development of inventory estimates
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Inventory and safety stock planning leads to the development of a
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sourcing plan
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Supply chain execution
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involves the management of information flow
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Which of the following statements is true about product flow, a key element of supply chain?
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it refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer
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Which of the following statements is true about information flow, a key elemen of supply chain execution?
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the key element to the information flow is the complete removal of paper documents
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Which of the following key elements of a supply chain includes information related to payment schedules, consignment, and ownership of producs and materials?
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financial flow
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_____ refers not only to the ability to track products as they move through the supply chain but also to foresee external events
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supply chain visibility
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_____ refers to the use of key performance indicators to monitor performance of the entire supply chain, including sourcing, planning, production, and distribution
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supply chain analytics
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_____ is the extent to which a companys supply chain is focusing on minimizing procurement, production, and transportation costs sometimes by sacrificing excellent customer service
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supply chain efficiency
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____ is the extent to which a companys supply chain is focusing on maximizing customer service regardless of procurement, production, and transportation costs
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supply chain effectiveness
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Which of the following is an example of supply chain efficiency?
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apple sources its raw materials in a way to keep costs low
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_______ is a data presentation standard first specified by the world wide web consortium, an international consortium of companies whose purpose is to develop open standards for the web
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extensible markup language
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_____ allows designers of web documents to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations
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extensible markup language
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Which of the following statements is true about XML?
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XML instructs systems as to how information should be interpreted and used
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_____ is an XML based specification for publishing financial information
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extensible business reporting language
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_______ includes tags for data such as annual and quarterly reports....
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extensible business reporting language
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Lee's department store uses the every day low price strategy.....
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supply chain efficiency
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Comptel, a world leader in computer hardware.....
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supply chain effectiveness
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_______ uses the electromagnetic energy to transmit information between a reader and a processing device
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radio frequency identification
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_____ can be used just about anywhere a unique identification system might be needed, sich as on clothing pets cars keys
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RFID tags
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Which of the following statements is true about RFID systems?
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RFID scanning can be done at greater distances than bar code scanning
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Which of the following statements about an RFID passive tag is true?
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they are small and inexpensive
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Which of the following statements about an RFID active tag is true?
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they have an internal battery source
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Which of the following is a main objective of customer relationship management applications focusing on downstream information flow?
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to portray a positive corporate image
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Which of the following portrays the individualized service benefit of a CRM system?
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learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
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Which of the following rightly explains improved development on using CRM systems?
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tracking customer behavior over time that helps to identify future opportunities for product and service offerings
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Which of the following examples portray the 27/7/365 operation of a CRM system?
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web based interfaces that provide product information, sales status, support information, issue tracking, and so on
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Which of the following rightly explains improved planning on using a CRM system?
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providing mechanisms for managing and scheduling sales follow ups to assess satisfaction, repurchas possibilities, time frames, and frequencies
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______ includes the systems used to enable customer interaction and service
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operational CRM
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____ help create the mass email marketing campaigns wherein each consumer receives an individual email based on their prior purchase history
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operational CRM systems
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Which of the following is a component of the operational CRM system?
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sales force automation
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Which of the following is a component of the analytical CRM system?
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data mining and visualizaition
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Which of the following is a component of the collaborative CRM system?
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technologies to facilitate communication
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_______ is the first component of an operational customer relationship management....
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sales force automation
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Which of the following best explains improved morale....
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improved training and less busywork allowing a greater focus on selling and revenue generation
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____ refers to systems that automate complains, product returns, and information requests among other
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customer service and support
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Which of the following advantages accruing to sales personnel can be attributed to sales force management?
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improved teamwork
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Which of the following best explains improved information for sales managers on account of sales force management systems?
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sales performance data automatically tabulated and presented in easy to undertstand tables, charts, and graphs
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______ refers to using multiple communication channels to support the communication preferences of users such as the web, facebook....
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customer interaction center
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________ tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns.
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enterprise marketing management
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________ focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.
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analyitical CRM
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Organizations that effectively utilize ________ can more easily customize marketing campaigns from the segment level to even the individual customer.
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analytical CRM
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Which of the following business processes can be enhanced by the analytical CRM system?
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price, quality, and satisfaction analysis of competitors
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____ refers to systems for providing effective and efficient communications with the customer from the entire organization
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collaborative crm
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____ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty
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collaborative crm systems
