IMC chapter 1 test – Flashcards
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Which of the following is an example of a marketing exchange? A. The waitress gave Cyrus a menu and he placed his food order. B. Griffin helped Mandy replace the air filter in her lawn mower. C. Ken and Maggie gave their son an MP3 player for his birthday. D. Mrs. Maloney gave Larry a box of homemade fudge in return for painting her fence. E. Jenny asked Melisa if she could borrow her pen for a while since her pen had stopped working.
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D. Mrs. Maloney gave Larry a box of homemade fudge in return for painting her fence.
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According to the American Marketing Association's definition of marketing, which of the following statements is true? A. Most marketers are seeking a one-time exchange or transaction with their customers. B. The focus of production-driven companies is on developing and sustaining relationships with their customers. C. Successful companies recognize that creating and delivering value to their customers is extremely important. D. Though marketing plays an important role in developing relationships with customers, it does not help in maintaining them. E. By definition, a marketing transaction has to involve the exchange of money.
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C. Successful companies recognize that creating and delivering value to their customers is extremely important.
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Which of the following statements best defines value? A. The coordination of all seller-initiated efforts to set up channels of information and persuasion in order to sell goods and services or promote an idea B. The combination of factors like name, logo, design, and packaging that comes to mind when consumers think about a brand C. The desire and ability of two or more parties to exchange something of importance with one another D. The customer's perception of all of the benefits of a product or service weighed against all the costs of acquiring and consuming it E. The amount of funds invested by the shareholders of a company in promoting its product portfolio
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D. The customer's perception of all of the benefits of a product or service weighed against all the costs of acquiring and consuming it
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Product, price, promotion, and _____ are the 4Ps of the marketing mix. A. people B. place C. package D. print E. privilege
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B. place
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Price, product, place, and promotion together form the: A. points-of-parity. B. promotional mix. C. marketing mix. D. supply chain components. E. exchange mix.
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C. marketing mix.
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Prior to the development of integrated marketing communications, the promotional function in most companies was dominated by: A. mass-media advertising. B. sales promotion. C. public relations. D. publicity. E. direct marketing.
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A. mass-media advertising.
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CL Inc., a new firm, used mass media to gain traction among customers. The company used sales promotions and public relations to achieve the long-term targets and goals identified by the top management. It also opted for direct marketing on a project-to-project basis. The assimilation of these various promotional tools is commonly referred to as: A. bait-and-switch marketing. B. sales promotion activities. C. integrated marketing communications. D. double loop marketing. E. segmented marketing communications.
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C. integrated marketing communications.
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The process of assimilating mass-media advertisements with other promotional elements such as direct marketing, public relations, and sales promotion is known as: A. switch marketing. B. micro-marketing. C. integrated marketing communications. D. buzz marketing. E. bait-and-switch marketing.
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C. integrated marketing communications.
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Which of the following best defines integrated marketing communications? A. It is a term used in cause marketing that speaks about the degree of control customers hold over the cause they choose to support. B. It involves coordinating the various promotional elements and other marketing activities that interact with a firm's customers. C. It is software that gathers and analyzes information about customer interactions with all the employees of a company. D. It is a collection of informational resources that describes a company's products and services and assists in marketing the same. E. It involves dividing the customers into similar subgroups based on media usage, demographics, psychographics, and product usage.
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B. It involves coordinating the various promotional elements and other marketing activities that interact with a firm's customers.
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Which of the following is true of integrated marketing communication? A. It does not include sales promotion. B. It calls for a "big picture" approach to promotional activities. C. It segregates and highlights various promotional activities. D. It is also typically referred to as buzz marketing. E. It personifies advertising as the dominant form of promotion.
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B. It calls for a "big picture" approach to promotional activities.
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The central theme of the concept of _____ is that all of an organization's promotional elements and marketing activities reach out consistently and in a unified manner with its customers. A. the marketing mix B. audience segmentation C. integrated marketing communications D. the promotional mix E. cumulative prospect theory
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C. integrated marketing communications
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According to the American Association of Advertising Agencies, _____ is a concept of marketing communications planning that recognizes the added value of a comprehensive plan that evaluates the strategic role of a variety of communication disciplines and combines them to provide clarity, consistency, and maximum impact. A. experiential marketing B. buzz marketing C. double-loop marketing communications D. integrated marketing communications E. bait marketing
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D. integrated marketing communications
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In the advertising industry, terms such as new advertising, orchestration, and seamless communication were used to describe the concept of: A. positioning. B. integration. C. channel conflict. D. relationship marketing. E. diffusion.
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B. integration.
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The 4A's definition of integrated marketing communications focuses on: A. the organizations creating a sustainable supply chain for developing a socially responsible business. B. the fact that nonpersonal communications must be totally avoided for a better communications impact. C. the employees keeping track of future prospects by maintaining a customer interaction tracker. D. the development of bait-and-switch marketing activities in all organizations. E. the process of using all forms of promotion to achieve maximum communication impact.
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E. the process of using all forms of promotion to achieve maximum communication impact.
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The primary goal of an integrated marketing communications program is to: A. have a company's entire marketing and promotional activities project a consistent, unified image to its customers. B. control all facets of a product's distribution. C. communicate with customers primarily through mass-media advertising. D. have complete control over all the channel partners in the distribution channel and to slow down the rate of diffusion of a new product among the customers. E. create a strong distribution network, via marketing, which is capable of destabilizing any competition.
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A. have a company's entire marketing and promotional activities project a consistent, unified image to its customers.
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According to the definition of integrated marketing communications (IMC) given by Don Schultz, which of the following is true of IMC? A. It is a tactical integration of various communication activities. B. It does not view the audience as an important part of the IMC process. C. It does not view the employees as an important part of the IMC process. D. It is viewed as an ongoing strategic business process. E. It simply involves bundling promotional mix elements together.
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D. It is viewed as an ongoing strategic business process
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_____ has been described as one of the "new-generation" marketing approaches being used by companies to better focus their efforts in acquiring, retaining, and developing relationships with customers and other stakeholders. A. Decentralized communication systems B. Bait-and-switch marketing approach C. Integrated marketing communications D. Mass media advertising E. Customer newsletter service
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C. Integrated marketing communications
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To respond to media fragmentation, marketers are increasing their spending on: A. mass media communication. B. television advertising. C. micromarketing. D. mass production. E. product packaging.
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C. micromarketing.
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Ultra-Long deodorant's tagline says "Timely strength for the match of life." Ads for the product feature a baseball star saying, "You need extra muscle when your day goes into extra time," appear regularly on television and in print media. At the same time, Ultra-Long runs a sweepstakes contest for its customers. To enter the contest, customers have to fill out a $1-off coupon. Through the use of IMC, Ultra-Long is hoping to primarily create _____ for its new product. A. brand evangelism B. brand dilution C. brand language D. brand identity E. brand repositioning
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D. brand identity
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_____ is the sum of all points of encounter or contact that consumers have with the brand, and it extends beyond the experience or outcome of using it. A. Brand evangelism B. Brand identity C. Brand extension D. Brand differentiation E. Brand engagement
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B. Brand identity
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_____ has long been the cornerstone of brand building efforts for many companies. A. Interactive media B. Mass-media advertising C. Online marketing D. Product placement E. Personal selling
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B. Mass-media advertising
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_____ is the coordination of all seller-initiated efforts to set up channels of information and persuasion to sell goods and services. A. Branding B. Product distribution C. Pricing D. Promotion E. Market segmentation
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D. Promotion
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The basic elements that are used to accomplish an organization's marketing communication objectives are referred to as: A. the marketing mix. B. marketing strategy tools. C. the growth-share matrix. D. the promotional mix. E. the hype cycle.
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D. the promotional mix
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Which the following factors is generally neglected through the use of advertising? A. Ability to reach mass markets B. Low cost per contact C. Ability to create brand images and symbolism D. Immediate feedback E. Control of message content and media placement
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D. Immediate feedback
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Which of the following is true of advertising as a form of promotion? A. Low cost per contact B. Non-paid form of promotion C. Sponsor or advertiser not identified D. Immediate feedback and capability to close sales E. Makes use of non-traditional media
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A. Low cost per contact
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Clave Inc., a large soap manufacturing firm, has introduced a new soap known as Honeydew. It wants to promote the soap to broad audiences across various countries in a persuasive and cost-effective manner. At the same time, it also wants to enhance the overall company image. It has a promotional budget of about $1,000,000. Which of the following forms of promotion should Clave make use of for the promotion of Honeydew? A. Mass advertising B. Direct marketing C. Personal selling D. Sales promotion E. Publicity
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A. Mass advertising
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Which of the following features of direct-response advertising differentiates it from other forms of advertising? A. It provides for immediate feedback from the message recipient. B. It makes use of only magazines as a primary medium of advertising. C. It is a form of nonpersonal mass media communication medium. D. It is most widely used because of its pervasiveness. E. It is a paid form of mass media communication medium.
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A. It provides for immediate feedback from the message recipient.
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The best-known and most widely discussed form of promotion is: A. personal selling. B. sales promotion. C. direct marketing. D. advertising. E. publicity/public relations.
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D. advertising.
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Which promotional mix element would best suit a firm that wants to reach a large consumer audience while keeping the cost per contact low and creating a symbolic image or appeal for a new brand? A. Advertising B. Personal selling C. Sampling D. Couponing E. Door-to-door selling
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A. Advertising
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Which of the following is true of advertising? A. Advertising attempts to create a personal relationship with the consumers. B. The nature and purpose of advertising is usually the same across various industries. C. Advertising is a valuable tool for building brand and company equity. D. Advertising is used only for the promotion of mass consumer products. E. One disadvantage of advertising is that it is extremely personal to consumers.
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C. Advertising is a valuable tool for building brand and company equity.
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With respect to consumer markets, advertising done by manufacturers of well-known brands on a countrywide basis or in most regions of the country is known as _____ advertising. A. professional B. trade C. business-to-business D. national E. direct-response
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D. national
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Stylo, a perfume manufacturing company, spends about $1,000,000 annually on advertising. The company seeks to remind its customers in the United States about the brand and its features, benefits, and uses. It primarily strives to reinforce its image and initiate product purchase. In the context of the types of advertising to consumer markets, Stylo is using _____. A. national advertising B. primary demand advertising C. trade advertising D. business-to-business advertising E. professional advertising
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A. national advertising
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_____ advertising is done by local merchants to encourage consumers to shop at a specific store, use a local service, or patronize a particular establishment. A. Trade B. Professional C. Direct response D. Retail E. National
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D. Retail
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A to Z, a supermarket in New Jersey, placed a weekly advertisement in the local newspapers. The advertisement stated that A to Z would provide its customers all vegetables at a flat rate of $5 from Monday to Wednesday between 1 p.m. and 3 p.m. at select locations in the city. A to Z most likely used _____. A. national advertising B. trade advertising C. retail advertising D. primary-demand advertising E. direct response advertising
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C. retail advertising
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Advertising done for the purpose of building store traffic and encouraging consumers to make a purchase takes the form of _____ advertising. A. trade B. facultative C. professional D. direct-action E. B-to-B
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D. direct-action
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Which of the following is true of retail advertising? A. It is done by large companies on a nationwide basis or in most regions of the country. B. It takes the form of direct-response advertising. C. It is done to build store traffic and sales. D. It is designed to stimulate demand for the general product class or an entire industry. E. It is targeted at marketing channel members such as wholesalers, distributors, and suppliers.
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C. It is done to build store traffic and sales.
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Retail/local advertising often takes the form of: A. trade advertising. B. selective-demand advertising. C. bait and switch advertising. D. direct-action advertising. E. indirect response advertising.
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D. direct-action advertising.
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Primary-demand advertising is designed to: A. influence the purchase of only industrial goods and services. B. stimulate demand for a general product class or entire industry. C. help launch a specific line extension. D. stimulate demand for existing products that are "dying." E. create a market share gain for the industry leader.
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B. stimulate demand for a general product class or entire industry.
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In the context of advertising for consumer markets, _____ advertising focuses on creating demand for a specific company's brand. A. primary-demand B. selective-demand C. trade D. professional E. industrial
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B. selective-demand
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Milky Way Inc., a manufacturer of dairy products, has come up with new global ads that promote the benefits of drinking milk as well as demonstrate the various uses of milk. This is an example of: A. trade advertising. B. primary-demand advertising. C. secondary-demand advertising. D. retail advertising. E. professional advertising.
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B. primary-demand advertising.
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The National Egg Association has been promoting the benefits of eggs for many years. It aims to educate customers about the nutritional values of eggs through ads which are aired in several states. It is making use of _____. A. direct-response advertising B. professional advertising C. primary-demand advertising D. selective-demand advertising E. trade advertising
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C. primary-demand advertising
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Which of the following best describes selective-demand advertising? A. It focuses on creating demand for a specific company's brands. B. It is done by retailers or local merchants to encourage consumers to shop at a specific store, use a local service, or patronize a particular establishment. C. It focuses on creating demand for an entire industry. D. It focuses on targeting individuals who buy or influence the purchase of industrial goods or services for their companies.
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A. It focuses on creating demand for a specific company's brands.
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Which of the following is an example of retail advertising? A. Advertisement of a health drink that compares its benefits to its competitor's B. Beef council stimulating the demand for beef through an ad C. Advertisement of Fizzy Cola placed in a trade magazine to promote it to food store managers D. Pink Airline's ad that appears in the newspapers all across the country E. A newspaper ad for a 3-day discount in a restaurant located on the outskirts of San Diego
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E. A newspaper ad for a 3-day discount in a restaurant located on the outskirts of San Diego
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_____ advertising is targeted at individuals who influence the purchase of goods and services used to make other products. A. Professional B. Primary demand C. Retail D. Business-to-business E. Direct-response
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D. Business-to-business
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Advertisements for CL brake products, True spark plugs, AM chassis parts, and Stone wheels featured in Tire Review, a journal for owners/operators of auto shops, are examples of _____ advertising. A. retail B. direct-response C. business-to-business D. direct-mail E. primary-demand
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C. business-to-business
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DocStock Inc., a company that manufactures stethoscopes, has placed an ad in MediMag, a magazine primarily read by doctors. The company is trying to improve sales by directly reaching out to its primary market segment. This is an example of: A. business-to-business advertising. B. trade advertising. C. professional advertising. D. primary-demand advertising. E. direct-action advertising.
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C. professional advertising.
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_____ advertising is targeted at marketing channel members such as wholesalers, distributors, and retailers in order to encourage them to stock more of a particular brand. A. National B. Selective-demand C. Professional D. Trade E. Retail
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D. Trade
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Which of the following is an example of trade advertising? A. Mars Inc. is using print advertising to attract supply managers from other companies. B. Pluto Inc., a toothpaste manufacturer, places an ad in Tooth Daily, a magazine frequently circulated among dentists. C. CL Inc., a chocolate manufacturer, hopes to attract wholesalers and retailers by placing an ad in NextMag, a weekly hotel magazine. D. James, a doctor, places an ad in a local newspaper to advertise his new clinic. E. The State Egg Federation runs a series of television ads that educate people about the nutritional value of eggs.
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C. CL Inc., a chocolate manufacturer, hopes to attract wholesalers and retailers by placing an ad in NextMag, a weekly hotel magazine.
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Which of the following statements is true of direct marketing? A. Traditionally, it has not been considered an element of the promotional mix. B. It is synonymous with direct mail. C. The rapid growth of the Internet is discouraging the growth of direct marketing. D. It is seldom, if ever, used by companies that have an external sales force. E. It is less direct when compared to mail-order catalogs.
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A. Traditionally, it has not been considered an element of the promotional mix.
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Venus Corp. is a company that sells collectible plates. If you order one plate from the company, you will receive multiple mails each month providing you with information relating to new products and offers. Which promotional element is Venus Corp. using in this scenario? A. Advertising B. Sale promotion C. Direct marketing D. Publicity E. Pricing
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C. Direct marketing
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One of the major tools of straight-to-consumer marketing is _____ advertising, where a product is promoted through an ad that encourages the consumer to purchase straight from the manufacturer. A. direct-response B. primary-demand C. business-to-business D. trade E. selective-demand
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A. direct-response
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Which of the following is true of direct-response advertising? A. It encourages consumers to purchase straight from the manufacturer. B. It targets wholesalers, retailers, and other members of the supply chain. C. It is also known as primary-demand advertising. D. It primarily targets professionals such as doctors, lawyers, and engineers. E. It does not use the Internet as a means of advertising.
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A. It encourages consumers to purchase straight from the manufacturer.
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_____ is a tool of direct marketing that is used to call customers directly and attempt to sell the products and services, or qualify them as sales leads. A. Bait advertising B. Buzz marketing C. Telemarketing D. Switch marketing E. B-to-B marketing
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C. Telemarketing
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Which of the following is true of the Internet as a marketing medium? A. It is considered to be a traditional medium. B. It does not facilitate two-way communication. C. It enables marketers to gather valuable personal information from customers. D. It does not enable real time adjustment of offers. E. It cannot be integrated with other media programs such as direct mail and telemarketing.
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C. It enables marketers to gather valuable personal information from customers.
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_____ includes those marketing activities that provide extra value or incentives for purchasing a product, such as coupons and premiums. A. Direct marketing B. Advertising C. Public relations D. Sales promotion E. Publicity
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D. Sales promotion
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Sales promotions targeted at the ultimate users of a product, such as sampling, coupons, contests, or sweepstakes are part of: A. consumer-oriented sales promotion. B. trade-oriented sales promotion. C. buzz promotion. D. bait-and-switch sales promotion. E. channel-initiated sales promotion.
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A. consumer-oriented sales promotion.
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Foodie Inc. includes monthly coupons in its magazine advertisements. This is an example of: A. consumer-oriented sales promotion. B. industrial sales promotion. C. business-oriented sales promotion. D. trade-oriented sales promotion. E. service-oriented sales promotion.
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A. consumer-oriented sales promotion.
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Which of the following is true of trade-oriented sales promotion? A. It is also known as buzz promotion. B. It targets members of the supply chain. C. It is targeted at the ultimate user of a product. D. It uses rebates and couponing. E. It includes sweepstakes and premiums.
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B. It targets members of the supply chain.
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Sales promotion programs targeted at marketing intermediaries such as wholesalers, distributors, and retailers are part of: A. consumer-oriented sales promotion. B. trade-oriented sales promotion. C. user-oriented sales promotion. D. intrinsic sales-promotion. E. bait-and-switch sales promotion.
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B. trade-oriented sales promotion.
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_____ refers to nonpersonal communication regarding an organization, product, service, or idea not directly paid for or run under identified sponsorship. A. Advertising B. Sales promotion C. Publicity D. Public relations E. Telemarketing
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C. Publicity
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Which of the following is a primary difference between publicity and advertising? A. Unlike advertising, publicity is done only by retailers. B. Unlike publicity, advertising does not utilize mass media. C. Unlike advertising, publicity is not paid for by the sponsoring organization. D. Unlike advertising, publicity is institutional in character. E. Unlike publicity, advertising leads to less skepticism among consumers.
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C. Unlike advertising, publicity is not paid for by the sponsoring organization.
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Which of the following is a similarity between publicity and advertising? A. Both are non-paid forms of communication. B. Both are run by an unidentified sponsor. C. Both involve nonpersonal communication to a mass audience. D. Both are not directly paid for by the company. E. Both frequently provide an opportunity for immediate feedback.
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C. Both involve nonpersonal communication to a mass audience.
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One of the primary advantages inherent in the use of publicity is its: A. ability to be personalized. B. credibility. C. negligible variable costs. D. tangibility. E. ability to be closely controlled.
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B. credibility.
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Because of the perceived objectivity of the source, which element of the promotional mix is usually regarded as most credible? A. Advertising B. Publicity C. Packaging D. Sales promotion E. Direct marketing
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B. Publicity
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Which of the following statements about publicity is true? A. Publicity is a form of communication which is directly run under an identified sponsorship. B. Publicity is the only tool used in a firm's public relations efforts. C. Publicity usually comes in the form of a news story or an editorial. D. Publicity has more of a long term, ongoing purpose than public relations. E. Publicity refers to personal communications regarding an organization and its products.
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C. Publicity usually comes in the form of a news story or an editorial.
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A local newspaper published an article about Pluto Inc.'s latest line of shoes. The shoes were made with used clothing sourced from households across the country. The article also included select photographs and offered consumers a "sneak peak" into the manufacturing process. This form of nonpersonal marketing communication is known as: A. sales promotion. B. digital marketing. C. personal selling. D. public relations. E. publicity.
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E. publicity.
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A review of a movie in a local magazine or on a popular daily television show is an example of: A. personal selling. B. publicity. C. direct marketing. D. public relations. E. sales promotion.
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B. publicity.
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Which of the following statements describes a disadvantage of publicity? A. Publicity is expensive to implement as it is directly paid for and run under identified sponsorship. B. Publicity has relatively low credibility. C. Publicity is not always under the control of an organization and is sometimes unfavorable. D. Publicity is not useful with a market segmentation strategy. E. Publicity makes a market aggregation strategy ineffective.
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C. Publicity is not always under the control of an organization and is sometimes unfavorable.
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A lawsuit charged a mortgage lender with racism because it allegedly charged African-American borrowers higher rates than other borrowers. News of the lawsuit was reported by the wire service, and it appeared in several newspapers. This is an example of: A. sales detraction. B. negative advertising. C. cause selling. D. negative publicity. E. bait-and-switch advertising.
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D. negative publicity.
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DG Loans, a mortgage lender, was charged with a racism lawsuit. It alleged that the company was offering loans at higher rates of interest to African-American consumers. In response to these allegations, DG Loans sent out e-mail queries to its African-American customers to report on their experiences with the firm's lending offices. These reports were subsequently collected and released to the news media. This is an example of: A. public relations. B. advertising. C. publicity. D. sales promotion. E. cause marketing.
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A. public relations.
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When an organization systematically plans and distributes information in an attempt to control and manage its image and the nature of the publicity it receives, it is engaging in a function known as: A. buzz marketing. B. reactive dis-information. C. bait-and-switch marketing. D. public relations. E. sales promotion.
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D. public relations.
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Which of the following is true of public relations? A. It is synonymous with sales promotions. B. It is narrower in perspective than publicity. C. It includes fund-raising, sponsorship of special events, and special publications. D. It avoids using advertising as a tool to enhance an organization's image. E. It refers to personal communications regarding an organization and its products.
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C. It includes fund-raising, sponsorship of special events, and special publications.
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_____ is a form of one-on-one communication in which a seller attempts to assist and/or persuade prospective buyers to purchase the company's product or service or to act on an idea. A. Advertising B. Sales promotion C. Publicity D. Interactive marketing E. Personal selling
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E. Personal selling
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____ is a promotional mix element that allows for direct contact between a buyer and seller and allows a message to be modified according to the needs or reactions of the customer. A. Advertising B. Sales promotion C. Public relations D. Publicity E. Personal selling
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E. Personal selling
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Which of the following statements accurately describes how advertising differs from personal selling? A. Unlike advertising, personal selling does not result in direct sales. B. Unlike personal selling, advertising messages are not easily adapted to the receiver. C. Unlike personal selling, advertising cannot attract mass attention. D. Unlike advertising, personal selling tends to have a lower cost per individual. E. Unlike advertising, personal selling does not provide accurate feedback.
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B. Unlike personal selling, advertising messages are not easily adapted to the receiver.
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The promotional mix element that allows for the most immediate and precise feedback from the customer is: A. advertising. B. sales promotion. C. public relations. D. publicity. E. personal selling.
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E. personal selling.
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Which of the following promotional tools best suit a business-to-business marketer who sells expensive, risky, and often complex products? A. Print advertising B. Sales promotion C. Public relations D. Personal selling E. Publicity
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D. Personal selling
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What is the major advantage of personal selling over advertising as a communication method? A. Personal selling involves the usage of mass media, whereas advertising does not. B. Personal selling improves the image of the firm, whereas advertising does not. C. Personal selling activates the receiver's selective processes, whereas advertising does not. D. Personal selling results in sales responses that are difficult to measure, whereas advertising results in immediate feedback. E. Personal selling involves direct contact between the buyer and seller, whereas advertising deals with indirect contact.
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E. Personal selling involves direct contact between the buyer and seller, whereas advertising deals with indirect contact.
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A(n) _____ refers to each and every opportunity the customer has to see or hear about the company and/or its brands or have an encounter or experience with it. A. service point B. inference point C. reference point D. touch point E. display point
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D. touch point
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According to Tom Duncan's basic categories of contact or touch points, which of the following best describes planned marketing communication messages created by an organization such as advertisements, websites, news/press releases, packaging, brochures, and sales promotion? A. Channel-created touch points B. Unexpected touch points C. Company created touch points D. Intrinsic touch points E. Customer-initiated touch points
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C. Company created touch points
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According to Tom Duncan's basic categories of contact or touch points, which of the following best describes interactions that occur with a company or brand during the process of buying or using the product or service? A. Intrinsic touch points B. Company created touch points C. Unexpected touch points D. Customer-initiated touch points E. Distributive touch points
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A. Intrinsic touch points
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Which of the following touch points relates to unanticipated references or information about a company or brand that a customer or prospect receives from sources that are beyond the control of the organization? A. Company created touch point B. Intrinsic touch point C. User created touch point D. Unexpected touch point E. Customer initiated touch point
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D. Unexpected touch point
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Joy calls a mobile phone store to enquire about a new phone available in the market. The customer service operator sends him an e-mail about the product details along with other special specifications Joy requested. Which of the following types of contact points is illustrated in this scenario? A. Company created touch point B. Intrinsic touch point C. Extrinsic touch point D. Unexpected touch point E. Customer-initiated touch point
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E. Customer-initiated touch point
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How does the integrated marketing communications (IMC) plan approach differ from traditional approaches to promotion? A. IMC puts more emphasis on advertising and less on sales promotion. B. IMC puts more emphasis on sales promotion and less on public relations and publicity. C. IMC recognizes that marketers must be able to use a wide range of marketing and promotional tools to present a consistent image to target audiences. D. IMC places barriers around the various marketing and promotional functions and requires that they be planned and managed separately. E. IMC predominately makes use of mass media communications in order to attract and retain customers.
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C. IMC recognizes that marketers must be able to use a wide range of marketing and promotional tools to present a consistent image to target audiences.
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_____ involves the process for planning, executing, evaluating, and controlling the use of the various promotional-mix elements to effectively reach out target audiences. A. Marketing information system management B. Integrated marketing communications management C. Customer relationship management D. Differential communications management E. Communications process accounting
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B. Integrated marketing communications management
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The first step in the IMC planning process is: A. the analysis of the communication process. B. the determination of a budget. C. the review of the marketing plan. D. the development of an advertising message. E. the distribution of sales promotion materials.
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C. the review of the marketing plan.
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Typically, a marketing plan usually includes: A. a corporate mission statement. B. individual job specifications. C. a media schedule. D. a detailed situation analysis. E. articles of incorporation.
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D. a detailed situation analysis.
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The stage of the IMC planning process which comes immediately after the overall marketing plan is reviewed is the: A. integration and implementation of marketing communications strategies. B. development of marketing job descriptions. C. promotional program situation analysis. D. budget determination. E. analysis of market forecasts.
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C. promotional program situation analysis.
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According to an integrated marketing communications planning model, which of the following activities is best associated with the review of marketing plan step? A. Integrating promotional-mix strategies B. Analyzing source, message, and channel factors C. Assessing environmental influences D. Setting direct-marketing objectives E. Purchasing media time and space
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C. Assessing environmental influences
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According to an integrated marketing communications planning model, which of the following activities is best associated with the integrating and implement marketing communication strategies step? A. Purchasing media time and space B. Analyzing source, message, and channel factors C. Allocating tentative budgets D. Identifying niche market segments E. Establishing communication goals and objectives
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A. Purchasing media time and space
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According to an integrated marketing communications planning model, which of the following activities is best associated with the step of "analysis of promotional program situation?" A. Developing selling roles and responsibilities B. Setting advertising objectives C. Analyzing consumer behavior D. Purchasing media time and space E. Setting a tentative marketing communications budget
answer
C. Analyzing consumer behavior
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According to an integrated marketing communications planning model, which of the following activities is best associated with the analysis of communication process step? A. Allocating tentative budgets B. Analyzing source, message, and channel factors C. Competitive analysis D. Designing and implementing direct-marketing programs E. External analysis
answer
B. Analyzing source, message, and channel factors
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According to an integrated marketing communications planning model, which of the following activities is best associated with the developing integrated marketing communications program step? A. Examining overall marketing plan and objectives B. Internal analysis C. Analyzing receiver's response processes D. Determining advertising budget E. External analysis
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D. Determining advertising budget
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Which of the following is an area of focus of internal analysis? A. Product/service offering B. Positioning strategies C. Competitors D. Market segments E. Consumer buying patterns
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A. Product/service offering
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Which of the following is a question that firms are likely to ask during an external analysis? A. What are the strengths and weaknesses of our product or service? B. Who influences the decision to buy our product? C. How does our product or service compare with competition? D. What are our products key benefits? E. Does our product have unique selling points?
answer
B. Who influences the decision to buy our product?
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What is the next stage in the IMC planning process, once marketing and communication objectives have been set? A. Budget determination B. Developing the advertising message C. Reviewing the marketing plan D. Recruitment of marketing and promotion personnel E. Development of the IMC program
answer
A. Budget determination
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The development of the advertising message that the marketer wants to convey to its target audience is called the _____. A. creative strategy B. media strategy C. distribution strategy D. channel strategy E. user strategy
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A. creative strategy
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_____ involves determining which communication channels will be used to deliver the advertising message to the target audience. A. Media strategy B. Creative strategy C. Reactionary strategy D. Intrinsic strategy E. User strategy
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A. Media strategy
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Which of the following is the final stage in the integrated marketing communications (IMC) planning process? A. Reviewing the marketing plan and situation analysis B. Determining the promotional budget C. Monitoring, evaluating, and controlling the promotional program D. Developing the integrated marketing communications program E. Determining the media strategy
answer
C. Monitoring, evaluating, and controlling the promotional program
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Which of the following is true of the final stage of the integrated marketing communications (IMC) planning process? A. It involves deciding the role of each promotional-mix element. B. It involves determining the importance of each promotional-mix element. C. It involves finding out the coordination between all the promotional-mix elements. D. It involves monitoring, evaluating, and controlling the promotional program. E. It involves performing activities to implement the promotional programs.
answer
D. It involves monitoring, evaluating, and controlling the promotional program
