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1. Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them.
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2. Correctly structuring a business organization allows managers to avoid delegating responsibility and authority to employees.
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3. Weber believed that employees should be empowered to make their own decisions.
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4. The degree to which an organization allows lower level managers to make decisions determines the degree of decentralization.
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5. Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.
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6. An advantage of a line-and-staff organization is that it provides people that advise and assist line managers as they perform their jobs.
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7. The Internet makes "real time" availability of data possible.
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8. Managing a growing business often requires managers to create departments to accomplish various tasks.
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9. Division of Labor refers to deciding how many jobs must be accomplished and then dividing them up amongst the labor force.
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10. To better organize his landscaping business, Frank divides each job into several parts. One part is excavation and removal of old landscaping, the next part is design, followed by purchasing, and the last part is installation of new plants. If he assigns a different employee to each part, this action would be an example of departmentalization.
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11. One of Fayol's principles suggests that managers should have the right to give orders and expect others to follow.
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12. Fayol's principle of esprit de corps says that employees should be divided into small groups that can be directed efficiently by a single manager.
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13. Weber promoted the idea of the pyramid-shaped organization structure for large businesses.
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14. A flat organizational structure is designed to be more responsive to the needs of management.
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15. The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.
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16. The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.
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17. According to Maslow, it is impossible to rank human needs in any logical order.
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18. Herzberg's research examined how conditions related to the job itself affected the motivation of employees.
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19. According to McGregor, Theory X managers assume that employees dislike work, and will avoid it if possible.
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20. The central idea behind MBO (Management by Objectives) is that employees motivate themselves through the process toward goal achievement.
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21. Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.
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22. Recruiting is relatively easy today because qualified labor is so plentiful.
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23. Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring, firing, or compensation, based on race, religion, creed, sex, or national origin.
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24. A job analysis consists of creating two documents called a job inventory and a performance appraisal.
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25. Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.
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26. The amount most businesses spend on selecting and training workers is relatively low.
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27. The process of training and educating employees to become good managers, and then monitoring the progress of their managerial skills over time is called management simulation.
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28. Most experienced workers have a clear idea of what is expected of them even if managers do not communicate their expectations explicitly.
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29. Companies compete with other firms for good employees.
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30. A union is an employee organization that has the main goal of representing its members in employee-management negotiation concerning job-related issues.
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31. A yellow-dog contract required workers to agree not to join a union as a condition of their employment.
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32. The AFL-CIO has supported offshore outsourcing as a method of increasing work opportunities for union members.
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33. A Lockout is a tactic utilized by unions when collective bargaining breaks down.
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34. The strike historically has been the most powerful weapon unions use to achieve their objectives in labor disputes.
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35. Despite their high pay, most CEOs work far fewer hours per week than the average employee in their companies.
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36. Today, a woman usually receives a salary that is equal to approximately 80% of her male counterpart.
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37. Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have a value for customers, clients, partners, and society at large.
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38. The focus of the production era was on distribution and advertising.
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39. The tremendous demand for consumer goods and services after World War II helped launch the production era of marketing.
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40. The four elements of the marketing mix are product, production, price, and predictability.
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41. Secondary data should be gathered first because this type of information is less expensive to obtain.
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42. Consumer databases, blogs, and social networking are some of the technological factors that are used by marketers to develop goods and services.
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43. Price, store surroundings, service, and brand name are all elements that consumers evaluate in a total product offer.
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44. Creative product differentiation can enable a small business to increase market share.
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45. The uniqueness of convenience goods and services stimulate consumers to make an extra effort to purchase them.
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46. More than any other component of a total product offer, technology has reduced the importance of packaging.
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47. The U.S. legal system does not offer trademark protection.
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48. Interactive Web sites are useful in the commercialization process for new products.
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49. Knowledge of the product life cycle model can help firms develop marketing strategies and anticipate market changes.
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50. Successful firms maintain consistency in their marketing mix strategies throughout the product life cycle.
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