Wig 7 – Flashcard
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1. Which of the following terms is used to describe the personal feelings and emotions connected to the meaning of a word? a. bypassing b. denotation c. connotation d. abstract e. concrete
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c
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2. Defining a computer as "a programmable electronic device that stores, retrieves, and processes data" represents what type of meaning? a. bypassing b. denotation c. connotation d. abstract e. jargon
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b
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3. If reading or hearing the word "computer" evokes a negative image of an increasingly complex software nightmare that frustrates and infuriates you, what type of meaning is influencing your response to the word? a. bypassing b. denotation c. connotation d. concrete e. jargon
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c
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4. Which of the following is an example of an abstract word? a. meeting b. table c. computer d. dictionary e. fairness
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e
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5. Which of the following words would be considered the most concrete description of a member's behavior? a. disrupts b. rude c. insensitive d. burps e. offends
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d
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6. _______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. a. Connotation b. Bypassing c. Climate d. Team talk e. Provisionalism
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d
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7. Which of the following statements illustrates the Social Equality Dimension of team talk? a. "I don't think we should quit until we're finished. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "What do you need to know from us to do this?" d. "How many of you think that Lee is right?" e. "We've always done it this way."
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b
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8. Which of the following statements illustrates the Conflict Management Dimension of team talk? a. "We've finished this in record time. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "Could we back up and look at this from a different angle?" d. "How many of you think that Lee is right?" e. "Does this meet our standard for good work?"
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c
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9. All of the following communication strategies can help improve a group's team talk EXCEPT a. Express your individual needs. b. Use the pronouns "we," "us," and "our." c. Listen to dissenters. d. Speak in a specific and active voice. e. Ask more "what if" questions.
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a
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10. How should you use team talk to produce a stronger, more cooperative group? a. Encourage group members to express disagreements and listen patiently to dissenters. b. Ask more "what if" questions and make fewer "we can't do it" statements. c. Ask group members to address you by your first name or nickname. d. Speak in a specific and active voice rather than an abstract and passive voice. e. all of the above
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e
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11. The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. social distance e. negotiation process
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a
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12. The specialized or technical language of a profession is referred to as a. denotative. b. dialects. c. concrete. d. abstract. e. jargon.
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e
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13. At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of a. failure to follow the rules of language. b. denotation. c. failure to interpret nonverbal behavior. d. bypassing. e. concrete words.
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d
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14. In a section on avoiding abusive language, your textbook suggests that if you take action against others, make sure you avoid all forms of verbal abuse EXCEPT a. raising your voice. b. swearing. c. calling members insulting names. d. using sarcasm to wound others. e. expressing your personal objections.
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e
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15. Researchers such as Deborah Tannen claim that men and women use language differently. Men, she maintains, are more likely to a. use communication to maintain relationships and cooperate with others. b. assert their ideas and verbally compete with others. c. include qualifiers and tag questions in their sentences. d. provide more supporting or explanatory details before getting to the point. e. speak tentatively.
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b
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16. Which of the following answers represents an accent rather than a dialect? a. Someone from Boston says "cah" rather than car. b. Someone from Alabama says "Ah nevah go theyuh." c. Someone from Asia says "lice" instead of rice. d. People from different states call a carbonated beverage a soda, pop, tonic, or soda pop. e. All of the above are accents.
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c
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17. In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions? a. People judge others by their speech. b. Upward mobility and social aspirations influence whether people change their speech to the accepted norms. c. It would be unethical to speak differently at home than you would speak at work. d. General American Speech is most accepted by the majority of the American culture. e. People should be aware of dialect prejudices and attempt to look beyond the surface.
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c
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18. The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as a. denotative differences. b. dialects. c. codeswitching. d. abstract meaning. e. jargon.
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b
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19. When African Americans speak one way among white people or in business settings and quite differently at home, they are a. using jargon. b. bypassing. c. codeswitching. d. accenting. e. culture-jumping.
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c
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20. Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others. a. 20-30 b. 30-40 c. 40-50 d. 50-60 e. 60-70
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e
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21. Researchers maintain that good-looking people _______________ than less attractive people. a. are seen as friendlier b. are seen as more credible c. make more money d. get promoted more often e. all of the above
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e
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22. The study of body movement and physical expression is referred to as a. kinesics. b. word stress. c. proxemics. d. territoriality. e. polychronic.
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a
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23. Posture, touch, and gestures are examples of a. territoriality. b. intimate distance. c. denotation. d. polychronics. e. kinesics.
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e
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24. While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? a. appearance b. vocal quality c. facial expression d. body movement e. all of the above
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d
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25. According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit a. in the middle position at the side of a table. b. at the corner of a table in order to avoid sitting at the head of the table. c. at various places around the table in order to sit side-by-side with every member. d. at the head of the table, just like task-oriented leaders. e. next to a task-oriented member who can keep the leader on track.
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a
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26. Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones? a. intimate distance b. personal distance c. social distance d. business distance e. public distance
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d
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27. What are the distance parameters most North Americans use when interacting with new acquaintances and strangers? a. 0 to 18 inches b. 18 inches to 4 feet c. 4 feet to 8 feet d. 8 feet to 12 feet e. 12 feet to 15 feet
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c
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28. Members of most well-established groups interact with one another at Hall's a. intimate distance. b. personal distance. c. social distance. d. business distance. e. public distance.
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b
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29. Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation? a. control b. problem orientation c. strategy d. superiority e. description
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e
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30. According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic? a. evaluation b. neutral c. superiority d. empathetic e. spontaneous
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e
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31. The statement "That's a stupid way to approach the problem" is an example of which type of response? a. descriptive b. evaluative c. problem-oriented d. strategic e. empathetic
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b
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32. Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others? a. description b. provisionalism c. problem control d. neutrality e. certainty
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b
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33. After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense. " Which defensive behavior is exemplified in Carlos's statement? a. certainty b. control c. evaluation d. neutrality e. strategy
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a
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34. Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement? a. description b. empathy c. equality d. provisionalism e. spontaneity
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c
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35. Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using? a. kinesics b. nonverbal immediacy c. spontaneity and provisionalism d. territoriality e. social distance
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b
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36. All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT a. more eye contact. b. more touching. c. more leaning back. d. more relaxed posture. e. more laughing and smiling.
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c
