Leadership Challenge – Flashcards
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What are the three ways in which Barby Siegel demonstrated exemplary leadership skills and built and guided her team to accomplish challenging goals?
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Day and half team meeting with her direct reports. They found common vision and promise to clients. They worked with teams on projects, day and night. Emailed acknowledgements, accomplishments, and planned future.
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5 practices
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Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart
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Model the Way
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Clarify Values Set the Example
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Clarify Values
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Find your voice Affirm shared values
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Set the Example
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Live the Shared Values Teach Others to Model the Values
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Inspire a Shared Vision
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Envision the Future Enlist Others
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Envision the Future
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Imagine the Possibilities Find a Common Purpose
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Enlist Others
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Appeal to Common Ideals Animate the Vision
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Challenge the Process
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Search for Opportunities Experiment and Take Risks
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Search for Opportunities
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Seize the Initiative Exercise Outsight
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Experiment and Take Risks
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Generate Small Wins Learn from Experience
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Enable Others to Act
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Foster Collaboration Strengthen Others
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Foster Collaboration
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Create a Climate of Trust Facilitate Relationships
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Strengthen Others
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Enhance Self-Determination Develop Competence and Confidence
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Encourage the Heart
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Recognize Contributions Celebrate the Values and Victories
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Recognize Contributions
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Expect the Best Personalize Recognition
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Celebrate the Values and Victories
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Create a Spirit of Community Get Personally Involved
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How did K&P originally develop their leadership model?
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1980's asked PPP to tell them when they were at their "Personal Best" in leading others. Then found that these experiences are pretty similar
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Ten commitments of leadership
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1. Clarify values by finding your voice and affirming shared values 2. Set the example by aligning actions with shared values 3. Envision the future by imagining exciting and ennobling possibilities 4. Enlist others in a common vision by appealing to shared aspirations 5. Search for opportunities by seizing the initiative and looking outward for innovative ways to improve 6. Experiment and take risks by constantly generating small wins and learning from experience 7. Foster collaboration by building trust and facilitating relationships 8. Strengthen others by increasing self-determination and developing competence 9. Recognize contributions by showing appreciation for individual excellence 10. Celebrate the values and victories by creating a spirit of community
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What is meant by the phrase "Leadership is a relationship"
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Leaders mobilize others to want to struggle for shared aspirations
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Why do K;P say that "credibility is the foundation of leadership"
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For them to willingly follow someone else, they must believe that the leader's word can be trusted, that she is personally passionate, and enthusiastic about the work and that she has the true knowledge and skill to lead
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According to K&P research, what four characteristics do people most look for and admire in a leader, someone whose direction they would willingly follow?
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Honesty Forward-looking Competent Inspiring
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What is K&P First Law is Leadership?
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If you don't believe in the messenger, you want believe the message. People need a credible leader to feel secure to follow them
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What are some ways in which their manager's credibility makes a difference in the way people feel, behave, and relate to an organization?
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Feel proud of the organization. Feel a high degree of team spirit Fee a strong sense of ownership and commitment to the org. Motivated by shared values and intrinsic factors
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What is required in order to be forward looking?
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Know where they are headed and has a vision of the future
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What does DWYSYWD mean? And why does it matter?
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Do what you say you will do. It helps the leader become incredible.
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Find Your Voice
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Use your own words to describe why you value Find commitment through clarifying values Let your values guide you Say it in your own words
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Affirm Shared Values
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Understanding constituents and align ten with everyone else's Give people reasons to Care Forge Unity, Don't force it
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What does it mean as a leader to "find your voice"
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To de your own words to describe you values. Don't use someone else's words to describe your values.
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In what ways do values serve as behavioral guides?
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Inform the priorities you set and the decisions you make. Tell you when to say yes or no. Explain the choices you make and why you made them
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What kind of difference does clarity of personal values make? How does this relate to organizational value clarity?
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Mgrs gain more commitment from the employees, org. value clarity does produce as much motivation and production as having high personal value clarity
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In what ways do shared values make a difference in work attitudes and performance?
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Foster strong feelings of personal effectiveness Promote high levels of co loyalty Facilitate consensus about key organizational goals and stakeholders Encourage ethical behavior Promote strong norms about working hard and caring Reduce levels of job stress and tension Foster pride in the company Facilitate understanding about job expectations Foster teamwork as esprit de corps
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What does it mean to say "forge unity, don't force it"
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A common understanding of values emerges from a process, not a pronouncement
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What are three actions that leaders can take to Clarify Values?
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Write a tribute to yourself Write your own credo Engage in Credo dialogue
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What must leaders do to live the shared values of their organization?
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Spend your time and attention wisely Make sure planners match values and meet with ppl you say are important
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How does feedback help leaders Set the Example?
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It makes a powerful statement about the value of self-improvement and how everyone can be even better than he or she is today. Helps leaders know if they are doing what they are going to do.
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What can leaders do to teach others to model the values of the organization?
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To confront critical incidents tell stories, and make sure that org. Systems reinforce the behaviors you want repeated.
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What are some of the reasons that storytelling is such a powerful tool for teaching people what's important?
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Information is quickly and accurately remembered. It offers a framework for relating to the message. A chance to lead through an example rather than to come across simply as preaching.
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What are three actions leaders can take Set the Example?
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Spend your time and attention wisely Ask for feedback Tell a story of exemplary behavior
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What is meat by the "Janus effect"? How is this important for leaders?
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Two faces; one looking back as the other looking forward. Looking both ways for guidance opens up lots more exciting possibilities thanks ping one or the other alone
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What are the implications for leaders of Albert Einstein's assertion that imagination is more important than intelligence?
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To figure out what's next and not to spend more consideration on the current problem. Look to that the next project is.
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What is the role of passion in Inspiring a Shared Vision?
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Find something you are willingly to put effort and time in. You need to name them so you can talk about them with others Leaders care about making a difference. If you have passion others will have it.
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In terms of vision, what does "listen deeply to others" mean? How does it help leaders find a common vision?
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To hear and understand what others say and want (value). Be a mirror and reflect what they say. By listening to employees on what they value, the leader can figure out with the ppl value in common.
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What are some common values that link people together?
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Ppl want a chance to: Be trusted to make it on their own Take part of social experiment Do something well, do something good Change the way things are done
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What does the statement "people commitment to causes, not plans" mean for leaders?
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Wikipedia was successful while encarta wasn't. Ppl like to commit to something bigger, something more compelling than goals an milestones on a piece of paper.
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What are three actions leaders can take to Envision the Future?
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Determine what you care about, what drives you, where your passion lies. Ask "what's next" about every project long before its complete. Listen to your constituents about is important to their future.
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What are the benefits from leaders' appealing to common ideals in communicating their vision?
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People gain a sense of meaning and purpose from what they undertake
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What are the benefits from connecting to what's meaningful to others and taking pride in being unique?
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Pulls ppl forward Motivation Boosts self respect and self esteem Enthusiastic ambassadors to the outside world More loyal to the company
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What was the long-term value that moved Martin Luther King, Jr. What was the vision that he had for his constituents?
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Traditional value of family, church, and country. Having equal rights. Children walking in the streets together.
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What are three or more things Dr. King did that made his "I have a dream" speech so uplifting? What techniques did he employ that you believe are within or beyond the capacity of most people?
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People could relate to the examples, used lots of imagery and repetition "I have a dream". He created a vision, a vivid vision, one that came to life. He made a connection btw an inspiring vision of the future and the personal aspirations and passions of the people you are addressing.
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In terms of communicating a vision, what does powerful language help leaders to do?
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It enables constituents to picture the possibilities--to hear them to sense them to recognize them.
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What have social scientists found out about people who are perceived to have "charisma" and what are the implications for leaders?
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They are simply more animated than others. Smile more, speak faster, pronounce words more clearly, and move their heads and bodies more often.
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What are some of the benefits to be expected from leaders' expressing their emotions and speaking genuinely?
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Intense emotion= ethusiasm;is infectious. Emotions make things more memorable.
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What are three actions leaders can take to Enlist Others?
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Talk to constituents and find out about their hopes, dreams, and aspirations for their future. Promote ppls prides in what they contribute. Express how you feel.
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What are some ways in which leaders can "make something happen"?
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Take a step back and ask yourself what would you do if you were just starting. Ask others if there's any ideas they would like to share.
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What are someways in which leaders can encourage the initiative in others?
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1. Create a can-do attitude by providing opportunities for people to gain mastery on one task at a time 2. Training to improve ability and confidence to effectively respond to and improve the difficult situations you meet. 3. Asking people to mentally prepare.
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What fosters and hinders innovation in organizations?
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Start creativity-building exercises or idea generation efforts outside the office, by engineering personal experiences that directly confront the participants' implicit or explicit assumptions ppl in groups for long periods of time decrease external communications
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In what ways are routines the enemies of change? Which routines can be helpful?
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Stifling the adventure that leaders seek to create. They get us into ruts, dull the senses, stifle creativity, constrict thinking, remove us from stimulation and destroy our abilities to compete.
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What is "outsight" and how is it important for leaders? What can leaders do to exercise outsight?
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IThe capacity to perceive external games. Because it brings in new ideas (innovation). Look outside their job; customers, suppliers, lead users, business partners. Promote internal and external communication, put yourself into new situations. Treat every job as an adventure (encourage others to open their eyes collect ideas through focus groups, online chat rooms).
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What was the approach the North American specialty retailer in this chapter took to jump start creativity in store redesign? What are the implications for leaders?
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Rey looked outside their org., then used what others were doing. The implications leaders run into is more listening and greater communication than routine work does. You have to establish relationships, network, be connected, and e out and about.
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What are three actions leaders can take to Search for Opportunities?
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Always be asking, "what's new? What's next? What's better?" Be restless. Don't let routines become ruts. Talk to others outside the 4 walls of the org: Encourage others to do the same.
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What are "small wins"? Why are incremental steps and small wins important in Challenging the Process? What do they accomplish?
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Small wins are Concrete, complete, implements outcome of moderate importance. Small wins form the basis for consistent pattern of winning that attracts people who want to be allied with a successful venture. Small wins identify the place to begin. Small wins make the project seem doable within the parameters of existing skills and resources.
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Does stress impact everyone in pretty much the same way? How so?
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No, it's all on how someone interprets it. Some people wok better under steer others do not. What's their psychological hardiness.
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What is psychological hardiness?
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Psychological hardiness is when someone who experiences a high degree of stress and yet are able to cope with it in a positive manner, have discovered that these individuals have a distinctive attitude toward stress.
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Psychological hardiness is developed by:
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Three key factors are; commitment, control, and challenge. Commit yourself to what's happening You also have to take control of your own life. You need to view challenge as an opportunity to learn from both negative and positive experiences.
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What is meant by this statement: "success does not breed success. It breeds failure. It is failure which breeds success."?
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Thomas Edison light bulb mistakes.
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Are leaders risk takers?
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Yes, leaders need to be forward looking. They need to keep on improving, growing and innovating. They experiment and tinker.
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What is the relationship between learning and leading?
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People who were engaged in the four different approaches to learning were also more engaged in The Practices of Exemplary Leadership.
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Four approaches to learning:
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Taking action- learn by trial and error Thinking- reading to gain knowledge and background Feeling- confront themselves on what they are worrying about Accessing others- bouncing hopes and fears off someone they trust
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Growth mindset
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Base on the belief that your basic qualities are things you can cultivate through your efforts.
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Fixed mindset
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Believing that your qualities are carved in stone
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What is resilience or "grit"?
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Resilience is the ability to recover quickly from setbacks and continue to pursue a vision of the future.
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What can a leader do to create an environment that strengthens resilience?
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When a failure or setback occurs, find situational circumstances that contributed to the failure and convey a belief that this particular situation is likely to be temporary, not permanent.
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What are three actions leaders can take to Experiment an Take Risks?
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Keep people focused on what they can control in their work and in their lives. When mistakes are made, always ask, "what can we learn from this experience?" Accept this mantra: Never stop experimenting
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What are the action implications for leaders in the assertion that winning strategies in today's complex, wired world are based on a "We not I" philosophy?
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The ever-increasing turbulence in the marketplace demands even more collaboration, not less. The emphasis on networks, business to business and peer to peer e-commerce, strategic acquisitions, knowledge work, open source innovation, and social media
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What makes trust the central issue in human relationships?
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Without trust you can't lead. Without trust you can't get people to believe in you or in each other. Without trust you cannot accomplish extraordinary things. Leaders fail without trust because they can bare to be dependent on the words and works of others.
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In the study of business executives involved in role-playing a corporate decision that is related in this chapter, what were the key findings?
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High trust group- were more open about feelings, experienced greater clarity about the group's basic problems and goals, and searched more for alternative courses of action. Low trust group- felt like firing the bunch, quitting, etc.
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Why do leaders need to practice self-disclosure and remain open to influence? How is it possible to do those things?
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Letting others know what you stand for, what you value, what you want, what you hope for, and what you're willing to do discloses information about yourself. You can't be certain that other people will appreciate your candor, agree with your aspirations, or interpret your words and actions in the way you intend. But once you take the risk of being open, others are more likely to take a similar risk and work toward mutual understanding.
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What roles does listening have in earning trust?
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Listening creates a bond that makes it easier to accept one another's guidance and advice. These actions build mutual empathy and understanding, and that in turn builds trust.
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What are some of the benefits of consulting with others and sharing information and resources?
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Team members trust in one another and in the leader increases, along with their performance. If you show willingness to trust others with info, constituents will be more inclined to overcome any doubts they might have about sharing info.
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What can a leader do to develop cooperative goals and roles?
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They need to find a common goal/purpose to bind people into cooperative efforts.
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Why is reciprocity a successful approach for daily decisions?
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It demonstrates both a willingness to be cooperative and an unwillingness to be taken advantage of. Reciprocity leads to predictability and stability in relationships. It's less stressful to work with others when you understand how they will behave in response-- especially to your own behavior in negotiations and disagreements.
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Why do leaders bother with structuring work to promote joint effort?
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Make sure benefits of working together are greater than working alone. Working together can complete the project faster than doing it alone or competing.
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What are the key reasons that leaders need to provide opportunities for positive face-to-face interactions with and between constituents?
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Frequent interactions btw people promote positive feelings on the part of each for the other.
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What are three actions leaders can take to foster Collaboration?
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Explicitly say to your constituents, "I trust you." Saying it matters, and, obviously, you'd better mean it. Listen, listen, and listen some more. Find ways to get people together face-to-face.
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What one consistent message is derived from the examination of powerful and powerless times?
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feeling powerful--literally feeling "able"--comes from a deep sense of being in control of your own life.
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What is the "paradox of power"? What are the implications for leaders?
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You become more powerful when you give your own power away. Exemplary leaders understood how important it was for their constituents to feel strong, capable, and efficacious. Constituents who feel weak, incompetent, and insignificant will consistently underperform; they want to flee the organization and are ripe for disenchantment, even revolution.
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In what ways does "organizational citizenship behavior" affect people's performance?
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You want people to take initiative and be self-directed. You want them to think for themselves and not continually ask someone else, "what should I do?" This allows a customer to give an immediate response.
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As discussed in this chapter, what is "latitude"?
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Latitude- To feel in control of their own work lives, people need to be able to take nonroutine action, exercise independent judgement, and make decisions that affect how they do their work, without having to check with someone else.
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What is meant by the idea to "structure jobs to offer latitude"? Why is doing that important?
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To feel in control of their own work lives, people need to be able to take nonroutine action, exercise independent judgment, and make decisions that affect how they do their work, without having to check with someone else. With increased discretion comes an increased ability to use and expand one's talents, training, and experience. The payoff is improved performance.
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What are the benefits of investing in initiatives that develop people's competence and confidence?
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Helps to deliver on the organization's promises and maintaining the credibility of leaders and team members alike. To make extraordinary things happen, you must invest in strengthening the capacity and the resolve of everyone in the organization.
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What is the relationship between choice, collaboration, and accountability?
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When you allow others to take on responsibility, you open yourself up to being able to take on new responsibilities and learning opportunities.
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What does it mean to "coach for competence and confidence"? Why is this important?
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Are essential to delivering on the org's promises and maintaining the credibility of leaders and team members alike. To make extraordinary things happen, you must invest in strengthening the capacity and the resolve of everyone in the organization.
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What is "flow"? Why do leaders need to understand it?
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Flow is when people feel that they are performing effortlessly and expertly despite the difficulty of the experience. Leaders need to continuously assess their constituents' capacity to perform in the context of the challenges they face.
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What are some ways that leaders can develop people's competence?
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Developing a team member?s competence and confidence stems from a leader?s effective coaching and positive reinforcement through visible support and encouragement.
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What are three actions leaders can take to Strengthen Others?
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Take actions that make people feel powerful and in control of their circumstances Find a balance between people's skills and the challenges associated with their work. Set aside the time necessary to coach.
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Pygmalion effect
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Your beliefs about people are broadcast in ways you may not even be aware of. You give off cues that say to people wither "I know you can do it" or "There's no way you'll ever be able to do that." You can't realize the highest level of performance unless you let people know in word and deed that you are confident that they can attain it.
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What is meant by this statement: "People need emotional fuel to replenish their spirits?"
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Getting to the finish live of any demanding journey demands energy and commitment. They need the will to continue and the courage to do something they have never done before.
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What are the roles of goals and feedback in increasing people's motivation to increase their productivity?
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People's motivation to perform a task increases only when they have a challenging goal and receive feedback on their progress. Goals without feedback, or feedback without goals, has little effect on people's willingness to put extra effort into the task.
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Why are successful leaders those with high expectations? What do high expectations help them accomplish?
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Successful leaders have high expectations of themselves and of others. People frequently step up to higher levels of performance when expectations are high. Leaders bring out the best in others by making sure that people know what is expected of them and by encouraging them to be their best.
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Why should a leader personalize recognition? What are some ways to do that?
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A one-size-fits-all approach to recognition feels insincere, forced, and thoughtless. It can eventually increase cynicism and damage credibility. If not personalized it will be quickly forgotten and discounted. Step into the shoes of the other people. Know your constituents. Spontaneous unexpected rewards are often more meaningful than expected, formal ones. Use "thank-you".
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Why is getting close to people important for successful leadership?
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It helps personalize recognition and make it feel genuinely special, by looking past the organizational diagrams and roles people play and see the person inside.
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Why do you think K&P say it's important to "be creative about incentives"?
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Because people tend to remember the unexpected rewards. It shows constituents that you are paying attention and that you care.
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What are three actions leaders can take to Recognize Contributions?
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Make sure people know what is expected of them. Connect with people in person. Stop by and visit them in their workspaces. Make saying thank you a natural part of your everyday behavior.
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What do celebrations and public ceremonies accomplish? How do they differ from parties?
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They infuse life with passion and purpose.....They bond people together and connect us to shared values and myths.
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What are some ways to make celebrations part of organizational life?
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You need to formalize it, announce it, and tell people how they become eligible to participate.
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What is the relationship of social support to service quality, productivity, psychological wellbeing, and physical health? What is the implication of this finding for leaders?
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Service quality is highly correlated with social support. People who don't like the folks they're working with don't stay around very long.
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What are the reasons for celebrating accomplishments in public?
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To honor a principle or an achievement and to create community
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Why do successful leaders "invest in fun"? What do they think they will accomplish?
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Having fun sustains productivity. By having fun, it will sustain their commitment.
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What are some ways that leaders go about showing that they care?
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Be there with them (attend meetings, visit customers)
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What does telling stories accomplish?
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By telling stories, you can more effectively accomplish the objectives of teaching, mobilizing, and motivating than you can through bullet points in a Ppt presentation or tweets on a mobile device.
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What are three actions leaders can take to Celebrate the Values and Victories?
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Find and create occasions to bring people together. Plan a festive celebration for even the smaller milestones End each of your team meetings with a round of public praise
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What leadership myths stand in the way of personal and organizational success?
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The myth that leadership is about position and power. They are found in high level of hierarchy and people with charisma.
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Who do people in K&P's studies say are the most influential leaders in their lives?
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A family member
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What are the key differences K;P have found between the best leaders and the worst leaders?
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Worst leaders used only 1/3 of their available energy and talents. The best leaders elicit nearly three times the amount of energy, drive, commitment, and productivity from their constituents.
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If it is true that "to your direct reports you are the most important leader in your organization" then what does this mean for aspiring leaders?
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That leaders who have the most influence on people are those who are the closest to them. You are accountable for the leadership you demonstrate. And, because you are the most important leader to those closest to you, the only choice you really have is whether or not be the vest you can be.
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What three things do leaders need to do to learn to lead better than they do now?
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You have to be open to new experiences and open to honestly examining how you and others perform, especially under conditions of uncertainty. You have to be willing to learn quickly from your failures as well as your successes, and find ways to try out new behaviors without hesitation. You won't always be right or do things perfectly, but you will get the chance to grow.
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What are three questions that potential leaders need to ask before embarking on their leadership journey?
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What are the values that should guide my decisions and actions? What are my leadership strengths and weaknesses? How can I keep myself motivated and encouraged?
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How can leaders deal with the messy realities of leadership? How can the conflicts and contradictions of leadership be resolved?
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Humility is the only way to resolve the conflicts and contradictions of leadership. You can avoid excessive pride only when you recognize that you're human and need the help of others.
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What does it mean to say that "leadership is in the moment"? What did this discovery mean for Sergey Nikiforov?
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There are many moments each day when you can choose to lead, and many moments each day when you can choose to make a difference. I have been pleasantly surprised by how much improvement I have been able to make by being more conscientious and intentional about acting as a leader
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What is offered as the secret to success in life? Why is this critical to leaders?
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Stay in Love. Love is the most lasting. A person who is not in love doesn't really feel the kind of excitement that helps them to get ahead and to lead others and to achieve.
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What does discretion mean?
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Discretion- the power or right to decide or act according to one's own judgement' freedom of judgement or choice.
