question

The process by which companies choose people to fill vacant positions is

answer

Recruitment

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Inpatriates are...

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Employees from a foreign country who work in the country where the parent company is located

question

Home country nationals are...

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Expatriate employees who come from the parent's home country.

question

Expatriates are...

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Employees who come from a different country from where he or she is working

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Expatriate workers who come from neither the host nor home country are

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Third country nationals

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One reason for US expatriate managers failure is...

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Personality of the manager, lack of technical proficiency & lack of motivation (all of the above)

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All of the following are benefits that companies obtain by using expatriates EXCEPT:

answer

Reduced turnover for key international managers

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All of the following are benefits of international assignments EXCEPT:

answer

International assignments provide companies access to preferential quotas and duties

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International cadre are...

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A group of managers who specialize in international careers

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Key expatriate success factors include all of the following EXCEPT:

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Experience in at least two cultures different from the assignment country

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A person with good relational abilities has:

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The capacity to adapt to strange situations, the flexibility to modify their behavior, & a sensitivity to cultural norms and values (all of the above)

question

Evidence on training for international assignments suggests:

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Cross-cultural training reduces expatriate failure rates

question

Which of the following is NOT true regarding low training rigor?

answer

Low training rigor usually includes lectures and videos on the local culture

question

Which of the following is NOT one of the issues that make expatriate performance appraisals difficult?

answer

Refusal of host company to provide performance information regarding expatriate

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*Suggestions to improve expatriate performance appraisals include:

answer

Using multiple evaluators with varying periods of evaluation

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The main objective of the balance sheet approach to international compensation is

answer

To match home and host country purchasing power

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Adjusting wages to local lifestyles and costs of living refers to which expatriate compensation system?

answer

The host-based compensation system

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The use of worldwide job evaluations, performance appraisal methods, and salary scales to determine pay is...

answer

The global pay system

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Experts on repatriation suggest that:

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Reverse culture shock can occur regarding national and organizational culture

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Difficulties that managers face in coming back to their home countries and reconnecting with their home organizations is known as the:

answer

Repatriation problem

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According to the text, which of the following is NOT one of the strategies used to allow successful repatriation of expatriates?

answer

Allow the expatriate to return when he/she is ready to do so

question

Studies of women expatriates suggest that all of the following statements are true about international assignments in traditional cultures EXCEPT:

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Women typically do not succeed in expatriate assignments

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The text suggests several strategies that US women may use to succeed in traditional cultures. These include...

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Emphasize nationality, not gender

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All of the following explain why there may be more international assignments for women in the future EXCEPT:

answer

More federal funds to train women for international assignments

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Companies with a global HRM orientation...

answer

Use similar pay and benefit packages for all international assignments.

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Companies with ethnocentric HRM orientations...

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Select home country nationals for key positions.

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Host country nationals may have limited career development in a company with a/an:

answer

Ethnocentric, Regio-, or polycentric HRM orientation

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Using more local managers to reduce the costs of training expatriate managers is a benefit usually associated with...

answer

A polycentric or regiocentric HRM orientation

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Companies with a multi-local strategy are most likely to have...

answer

Polycentric HRM orientation

question

Extra money paid to expatriates for particularly difficult posting due to issues such as high risk or poor living conditions is known as

answer

Hardship Allowance

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Which of the following statements is NOT TRUE regarding women expatriates compared to male expatriates?

answer

Women expatriates have poorer relational and communication skills than male expatriates

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Which of the following is NOT one of the strategies discussed in the text to help repatriation of expatriates?

answer

Provide vacation to help the expatriate get readjusted at home

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The two aspects to consider when evaluating the possibility of hiring expatriates are the high cost and...

answer

High failure rate

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All of the following are possible steps that can be taken by multinationals to remove barriers faced by female expatriates EXCEPT:

answer

Provide more appropriate performance appraisal systems for female expatriates

question

International Human Resource Management...

answer

Is the application of HRM to international settings

question

Third-country nationals are...

answer

Workers who come from neither the home nor the host-country

question

Employees who are sent on frequent but short-term international assignments are known as:

answer

Flexpatriates

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Which of the following statements about flexpatriates is FALSE?

answer

Flexpatriate assignments usually last longer than expatriate assignments

question

Which of the following best describes emotional intelligence, one of the factors key to the success of an expatriate?

answer

The ability to being aware of oneself and to understand and relate to others

question

Which of the following factors is included in an expatriate's compensation package?

answer

Local market cost of living, housing, & adjustments for taxes (all of the above)

question

International negotiation...

answer

Is the process of making business deals across national and cultural boundaries

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All of the following are true about international negotiation EXCEPT:

answer

Most successful international negotiators use their home country negotiation styles

question

The Whorf hypothesis...

answer

Suggests that language determines the nature of culture

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High context languages...

answer

Are languages in which people state things indirectly and implicitly

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Languages in which people state things directly and explicitly where the words provide most of the meaning are:

answer

Low context languages

question

*Which of the following statements is true regarding high context languages?

answer

In high context languages, what is left unsaid is often as important as what is said

question

The degree of formal communication refers to: - Whether people speak directly or indirectly - Communication without words - Communication through formal body movements - None of the above

answer

None of the above

question

Nonverbal communication: -Is part of face-to-face communication. -Occurs through such things as body posture, facial expression, hand gestures, and the use of personal space. -May also create (purposefully or not) situations that make a negotiator uncomfortable. -All of the above

answer

All of the above

question

Kinesics is:

answer

Communicating through body movements

question

Proxemics:

answer

Focuses on how people use space to communicate

question

Touch...

answer

Is related to proxemics and is a basic form of human interaction

question

*Attribution..

answer

Is the process by which we interpret the meaning and intent of spoken words or nonverbal exchanges

question

When communicating with nonnative speakers, which of the following would make communication harder and less accurate?

answer

Using slang

question

Gathering of extensive information on the negotiation issues, on the setting in which the negotiation will take place, and on the firm and people involved occurs in which stage of the steps in international negotiation?

answer

Preparation

question

In the relationship building stage of the International Negotiation Process: - The negotiator focuses seriously on business issues. - Usually takes place at the formal negotiation place. - Is not as important as the other steps. - None of the above

answer

None of the above

question

All of the following are true about the steps in the Negotiation Process EXCEPT - Although each international negotiation is unique and may combine two or more steps or repeat some, the negotiation process involves five steps leading to the final step, an agreement. - The negotiation steps include preparation, building the relationship, exchanging information and the first offer, persuasion, and the agreement. - Most experts agree that the process of international negotiation includes several steps. - All of the above are true.

answer

All of the above are true

question

At the __________ stage in the negotiation, both parties exchange the specifics of their needs for the agreement.

answer

Exchanging Information and the First Offer

question

All of the following are true about the Exchanging Information and the First Offer Step of the International Negotiation process EXCEPT:

answer

Both sides usually present their final offer

question

In the _____ stage, each side in the negotiation attempts to get the other side to agree to its position.

answer

Persuasion

question

All of the following is true about the persuasion stage EXCEPT:

answer

The emphasis and mix of tactics do not vary by the cultural background of the negotiators

question

Dirty Tricks in International Negotiations refer to:

answer

Negotiation tactics that pressure opponents to accept unfair or undesirable agreements or concessions

question

Deliberate deception, one example among some common ploys in international negotiations, refers to

answer

Negotiators presenting flagrant untruths either in the facts they present or in their intentions for the negotiation

question

*Negotiators who make an agreement and then reveal that it must be approved by senior managers or the government is an example of which type of dirty trick?

answer

Escalating authority

question

*If negotiators are using deliberate deception as a dirty tricks, the best way to deal with the deception is...

answer

To point out directly what you believe is happening

question

All of the following are true about the final agreement EXCEPT:

answer

Successful negotiations do not necessarily result in the final agreement

question

The sequential approach to concession-making:

answer

Implies that negotiators expect each side to give and take on individual issues in sequence

question

All of the following are true about the holistic concession-making approach EXCEPT:

answer

Implies that negotiators expect each side to give and take on individual issues in sequence

question

In competitive negotiation...

answer

Competitive negotiators use dirty tricks and any plot that leads to their advantage

question

__________ negotiators search for possible win-win situations where the outcome of the negotiation is mutually satisfactory to both sides.

answer

Problem-solving

question

All of the following are personal characteristics of the successful international negotiator EXCEPT:

answer

Be a competitive negotiator

question

Olfactics...

answer

Is the use of smells as a means of nonverbal communication

question

Communication through eye contact or gaze is known as...

answer

Oculesics

question

Which of the following is NOT one of the suggestions for proper use of interpreters?

answer

Insist on minimization of interruptions and have the interpreter translate after you end each statement.

question

Which phase of the negotiation process consists of an evaluation of the success of the completed negotiation?

answer

The post agreement phase

question

Which one of the following is NOT one of the personal success characteristics of successful international negotiators as discussed in the text?

answer

Focus on achieving negotiation goals without making concessions

question

Haptics

answer

Refers to communication through body contact

question

Which of the following represents one possible solution to the "Old Friends" dirty trick?

answer

Keep a psychological distance that reflects the true nature of the relationship.

question

*Which of the following regarding proxemics is FALSE?

answer

North Americans prefer closer spacing than the Latin and Arab cultures.

question

Which of the following statements regarding interpreters is FALSE?

answer

Interpreters are not needed if some of the negotiators can understand both languages.

question

*Which of the following statements regarding formal communication is FALSE?

answer

U.S. Americans have the highest degree of formal communication.

question

All the following statements are true about leadership EXCEPT:

answer

Companies can achieve success with or without good leaders.

question

Some of the characteristics of the new breed of global leaders include: - The skills and abilities to interact with and manage people from the diverse cultural backgrounds that populate their multinational companies. - Sufficiently flexible to operate comfortably in pluralistic cultural environments. - Knows at least one foreign language and understands the complexities of interaction with people from other cultures. - All of the above

answer

All of the above

question

*Trait models of leadership:

answer

Evolved from the debate regarding whether leaders are born or made

question

The idea that leaders are born with unique characteristics that make them different form ordinary people is the:

answer

The great-person theory

question

All of the following are true about trait leadership theories EXCEPT:

answer

Leadership theorists identified an exact list of leadership traits

question

The type of leadership that includes behaviors that focus on completing tasks by initiating structure is known as:

answer

Task-centered leadership

question

Person-centered leaders:

answer

Show a concern for subordinates' feelings and taking subordinates' ideas into account.

question

Leaders who do not allow employees to share in the decision-making are:

answer

Autocratic-leaders

question

The leadership style that falls midway between autocratic and democratic styles is the:

answer

Consultative leader

question

All of the following are true about the Japanese Performance-Maintenance (PM) theory of leadership EXCEPT:

answer

The maintenance function (M) is similar to task-centered leadership

question

*Contingency theories

answer

Assume that different styles and different leaders are more appropriate for different situations

question

All of the following are true about Fiedler's Leadership Effectiveness theory EXCEPT:

answer

Task-centered leadership works best in mixed conditions

question

Path-Goal Theory - Is a popular US contingency theory. - Identifies four types of leadership styles that a manager might choose depending on the situation. - Key contingency or situational factors that determine the choice of the best leadership styles are: the nature of the subordinates and the characteristics of the subordinates' tasks. - All of the above

answer

All of the above

question

Which of the following is NOT one of the leadership styles of the path-goal theory of leadership?

answer

Task-oriented style

question

Consulting with subordinates, asking for suggestions, encouraging participation in decision-making, represent which leadership style in path-goal theory?

answer

Participative style

question

*Key leadership suggestions based on path-goal theory include all of the following EXCEPT:

answer

When the subordinate's job is unstructured, the theory suggests using a supportive style

question

The National Context Contingency Model of Leadership:

answer

-Includes two contingencies: the characteristics of subordinates and the nature of the work setting -Includes factors related to the national culture and social institutions (B and C are correct)

question

All of the following are true about leadership traits in various national settings EXCEPT:

answer

In Germany, a desired leadership trait is modesty

question

U.S. managers' favored influence tactics include the following EXCEPT:

answer

Aggressiveness

question

*Building support for ideas and networking and using friendships involve the use of which influence tactics?

answer

Coalitions

question

All of the following statements regarding subordinates expectations in different countries are true EXCEPT:

answer

Weak masculinity norms often lead to the acceptance of more authoritarian leadership

question

When managers use rewards or punishment to influence their subordinates, they are engaging in...

answer

Transactional leadership

question

Transformational leadership...

answer

Succeeds because subordinates respond to the leader with high levels of performance, personal devotion, and excitement.

question

The attribution approach to leadership:

answer

Emphasizes the leader's attributions regarding the causes of subordinates' behaviors

question

Explaining a person's behavior based on factors outside the person and beyond the person's control (e.g., natural disasters, illness, faulty equipment, etc.) is a/an:

answer

External attribution

question

According to the text, if a leader perceives the cause of a subordinate's behavior based on an internal attribution, then most leaders will...

answer

Tend to correct or reward the worker

question

*The fundamental attribution error...

answer

Is a tendency for managers to believe that most people act because of internal motivations.

question

*According to the text, all of the following statements about leadership styles in different cultures are true EXCEPT:

answer

In low uncertainty avoidance countries, leaders tell subordinates exactly what to do.

question

The recommended leadership style for a country low on power distance and low on uncertainty avoidance is...

answer

The democrat - supportive, participative, and achievement

question

Which of the following statements is NOT TRUE regarding leadership in various cultures?

answer

In countries with high power distance, subordinates expect leaders to be more like them.

question

A multinational manager discovers that his leadership style is more effective when he displays visible sign of status (chauffeur driven cars) and he behaves as an authoritarian leader. The manager is most likely leading in which of the following cultures?

answer

A high power distance culture

question

Which of the following is NOT one of the behaviors/characteristics of transformational leader as discussed in the text?

answer

Takes risk, demonstrates high ethical and moral standards, and articulates a vision (all of the above applies to transformational leaders)

question

*An expatriate finds that if she gives specific directions to her subordinates, productivity is much higher. Which leader behavior is she displaying?

answer

Task-centered leader behavior

question

According to the Global Leadership and Organizational Behavior Effectiveness (GLOBE) study, which of the following leadership styles represents the leader who is modest and has a compassionate orientation? - Team-oriented leader - Self-protective leader - Participative leader - None of the above

answer

None of the above

question

Which statement regarding fundamental attribution errors is true?

answer

In Western nations, people tend to make internal attributions

question

According to the Global Leadership and Organizational Behavior(GLOBE) studies, which of the following leadership style characterizes a leader who is self-centered, status conscious and procedural?

answer

The self-protective leader

question

*Which of the following statements regarding the autonomous leader is FALSE according to the Global Leadership and Organizational Behavior (GLOBE) studies?

answer

Autonomous leadership is seen as very effective in most cultures.

question

Which of the following examples characterize the use of assertiveness as an influence tactics?

answer

Example behaviors include being forceful and directive

question

The recommended leadership style for a country high on power distance and low on uncertainty avoidance is...

answer

The master - directive and supportive

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