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QSEN Goals:

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To prepare future nurses w/ KOWLEDGE, SKILLS, and ATTITUDES to continuously improve quality and safety of the healthcare system.

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6 major competencies:

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1. pt centered care 2. teamwork and collaboration 3. evidence-based practice 4. quality improvement 5. safety 6. informatics

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What is Patient Centered Care?

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Pt is the source of control and full partner in providing compassionate care based on respect for patient's PREFERENCES, VALUES, and NEEDS

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Knowledge for Patient Centered Care:

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*Inform, communicate, and educate *Understand how diverse cultural, ethic, and social backgrounds function as patients, family, and a community *Demonstrate understanding of pain and suffering *Understand how safety and cost effectiveness is improved through patient involvement

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Skills for Patient Centered Care:

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*Elicit pt values and preferences and implement care plans reflecting this *Assess presence and extent of pain and suffering and begin treatment to relieve *Communicate all care provided

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Attitudes for Patient Centered Care:

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* Respect and value patients preferences and needs *Value the patients expertise w/ their health and symptoms *Value partnership b/w nurse and pt

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What is Teamwork and Collaboration?

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function effectively within nursing and inter-professional teams fostering communication and sharing decision-making

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Knowledge for Teamwork and Collaboration:

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*Describe your function within health team *Know Your scope of practice *Understand various communication style and preferences *Know impact of team functioning for pt safety

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Skills for Teamwork and Collaboration:

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*Act w/ integrity and respect for others *Function competently w/in scope of practice *Communicate w/ team members *Provide safe handoffs among providers

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Attitudes for Teamwork and Collaboration:

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*Appreciate importance of intra and inter-professional collaboration * Value the expertise of all heath team members *Value teamwork

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What is Evidence-Based Practice?

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Integrate EBP w/ clinical expertise for delivery of optimal health care

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Knowledge for EBP:

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*Have basic knowledge of scientific methods and processes *Know diff b/w clinical opinion and research summary *Explain the role of evidence in determining best clinical practice

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Skills for EBP:

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*Participate in data collection *Base care plans on EBP *Read research related to practice *Question rationale for routine approaches to care

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Attitudes for EBP:

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*Value the need for research for quality improvement *Value importance of reading new research *Value the need for keeping current

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What is Quality Improvement?

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Using data to monitor outcomes of care and using methods to improve quality and safety of health care systems

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Knowledge for Quality Improvement:

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*Describe ways for learning about outcomes of care *Understand nursing students are part of care that affect pt outcome *Understand measurement of assessing quality of care

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Skills for Quality Improvement:

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*Get info on quality improvement tools used in the care setting *Use this info to improve care *Identify gaps b/w current practice and best practice

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Attitudes for Quality Improvement:

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*Appreciate continuous QI is essential part of daily work *Value measurement and its role in good pt care *Appreciate how individuals can improve care

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What is Safety?

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Minimizes risk of harm to patients and providers

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Knowledge for Safety:

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*Examine human and organizational practices that lead to unsafe practices *Describe benefits and limitations of safety enhancing technologies *Describe national safety goals, initiatives, and regulations

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Skills for Safety:

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*Demonstrate strategies that reduce risk of harm to self and others *Communicate concerns related to pt safety *Use national pt safety goals in care settings

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Attitudes for Safety:

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*Value your own role in preventing errors *Value monitoring needs *Value a relationship b/w national safety goals and practice settings

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What are Informatics?

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Using info and technology to communicate, manage knowledge and mitigate error

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Knowledge for Informatics:

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*Explain why info and tech skills are needed for safe pt care *Know info needed to support safe pt care *Understand diff technology and its uses in clinical areas

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Skills for Informatics:

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*Seek education on use of informatics *Navigate electronic health records *Use this to monitor outcomes of care

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Attitudes for Informatics:

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*Appreciate the necessity for nurses to maintain lifelong learning of info technology *Value technology in stopping pt errors *Protect confidentiality of health info and records

Module1 Quality and Safety Education for Nurses (QSEN) – Flashcards

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