MGT 3200 – Flashcards

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

One concern in the design of production systems is the degree of standardization

Service involves a much higher degree of customer contact than manufacturing.

Lean production systems use a highly skilled work force and flexible equipment.

The word "technology" is used only to refer to "information technology"

Which of the following is not true about systems approach?

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Which of the following statements about variation is FALSE?

Two widely used metrics of variation are the __________ and the _________.

The greater the degree of customer involvement, the more challenging the design and management of operations.

Service operations require additional inventory because of the unpredictability of consumer demand.

One concern in the design of production systems is the degree of standardization.

Lean production systems use a highly skilled work force and flexible equipment.

The word "technology" is used only to refer to "information technology".

Which of the following is not true about systems approach?

Marketing depends on operations for information regarding ___________.

Competitiveness relates to the profitability of an organization in the marketplace.

Productivity is directly related to the ability of an organization to compete.

Productivity tends to be only a very minor factor in an organization's ability to compete.

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Standardization has the advantage of reducing variability.

Productivity is expressed as:

Which of these factors affects productivity?

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs/5-day week. What is the labor productivity of this operation?

Increasing the service offered to the customer makes it more difficult to compete on the basis of ______.

Services often don't fit simple yield measurements.

A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shopping carts. Prior to buying the new equipment, the company used 5 workers, who produced an average of 70 carts per hour. Workers receive $16 per hour, and machine cost was $40 per hour. With the new equipment, it was possible to transfer one of the workers to another department, and equipment cost increased by $12 per hour while output increased by 6 carts per hour.

A manager checked production records and found that a worker produced 172 units while working 40 hours. In the previous week, the same worker produced 111 units while working 30 hours. a. Compute Current period productivity and Previous period productivity. b.Did the worker's productivity increase, decrease, or remain the same?

Forecasts based on time series (historical) data are referred to as associative forecasts.

The naive forecast can serve as a quick and easy standard of comparison against which to judge the cost and accuracy of other techniques.

Forecasts of future demand are used by operations people to plan capacity.

The Delphi approach involves the use of a series of questionnaires to achieve a consensus forecast.

The two general approaches to forecasting are:

Given the following historical data, what is the simple three-period moving average forecast for period 6? 1- 73 2- 68 3- 65 4- 72 5- 67

Given the following historical data and weights of .5, .3, and .2, what is the three-period moving average forecast for period 5? 138, 142, 148, 144

An electrical contractor's records during the last five weeks indicate the number of job requests: Week: 1 2 3 4 5 Requests: 19 21 17 20 21 Predict the number of requests for week 6 using each of these methods: a. Naive b. A four-period moving average. c. Exponential smoothing with α = .40. Use 19 for week 2 forecast.

A manager has just received an evaluation from an analyst on two potential forecasting alternatives. The analyst is indifferent between the two alternatives, saying that they should be equally effective. Period: 1 2 3 4 5 6 7 8 9 10 Data: 32 39 37 39 45 49 47 49 53 54 Alt. 1: 31 38 35 42 46 46 45 48 54 59 Alt. 2: 31 37 33 38 41 52 47 48 54 54