Chp 4 – Flashcards
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Effective therapeutic communication skills require ___
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verbal and nonverbal communication techniques
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You are assessing a 75 yr old with mild shortness of breath. As you are asking questions regarding her chief complaint and medical history, you progressively move closer to her. In this scenario, it is important to remember that:
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as you physically get closer to the patient, a greater and greater sense of trust must be established
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Which of the following types of questions allow for the most detailed response?
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open-ended questions
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You are caring for a 52 yr old who is complaining of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate to say?
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"It is possible that you are experiencing a heart attack. I am going to give you four baby aspirin to chew and swallow"
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During your assessment of a 20 yr old with severe headache and nausea, you ask him when his headache begin, but he does not answer your questions immediately. You should:
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allow him time to think about the questions and respond to it
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When you are communicating with an older patient, it is important to remember that:
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most older people think clearly and are capable to answering questions
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When communicating with a visually impaired patient, you should:
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determine the degree of the patients impairment
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As you are wheeling your patient through the emergency department, you receive another call for a major motor vehicle crash. You should:
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respond only after giving a verbal report to a nurse or physician
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When you being an oral report, you should state the patients name, sex and:
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chief complaint
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The patient care report ensures:
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efficient continuity of care
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Which of the following statements is NOT appropriate to document in the narrative section of a PCR?
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"General impression revealed that the patient was intoxicated"
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After delivering your patient to the hospital, you sit down to complete the PCR. When documenting the patients last blood pressure reading, you inadvertently write 120/60 instead of 130/70. To correct this mistake, you should:
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draw a single horizontal line through the error, initial it, and write the correct data next to it
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Which of the following statements regarding a patient refusal is most correct?
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A mentally competent adult has legal right to refuse EMS care and transport
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Which of the following incidents does not require a report to be filed with local authorities?
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cardiac arrest
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Which of the following statements regarding a "dedicated line" is MOST correct?
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It is a constantly open line of communication that cannot be accessed by outside users
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Which of the following has the weakest transmission signal and, as a result, is least likely to be heart by the party being called?
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hand-held portable radio
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What type of communications equipment functions as a radio receiver and searches across several frequencies?
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scanner
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Which of the following is NOT a function of the Federal Communications Commission? (FCC)
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maintaining communications equipment on the ambulance
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After being dispatched on an emergency call, you should expect the dispatcher to provide you with all the following information, EXCEPT:
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the general geographic location of the incident
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When relaying patient information via radio, communications should be:
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brief and easily understood
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General guidelines for effective radio communications include all of the following, EXCEPT:
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using 10 codes to ensure radio traffic confidentiality
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Which of the following will help improve radio communications?
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wait 1 second after pressing the transit button before speaking
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When providing a patient report via radio, you should protect patients privacy by:
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not disclosing his or her name
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After receiving online orders from medical control to perform a patient care intervention, you should:
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repeat the order to medical control word for work
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Which of the following statements regarding standing orders is MOST correct?
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standing orders should be followed when physician contact is not possible
