TIPS EXAM – Flashcards
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Which behavioral cue would a guest who becomes overly friendly and very talkative while in your establishment be exhibiting? Lowered inhibitions
Impaired judgment
Slowed reactions
Loss of coordination
answer
Impaired judgment
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What measurement do states use for determining Driving While Intoxicated (DWI) or Driving Under the Influence (DUI)?
Speed limit
Blood Alcohol Content (BAC)
Behavioral cues
Intoxication rate factors
answer
Blood Alcohol Content (BAC)
question
Why is it important to avoid judging or threatening your guests?
You do not want to escalate the situation.
You want to make sure you get a good tip.
You want to encourage repeat business.
You do not know the guests well enough to make any judgments about them.
answer
You do not want to escalate the situation.
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Which of the following is NOT an intoxication rate factor?
Strength of the drink
Rate of consumption
Type of alcohol (beer, wine, liquor)
Size of the guest
answer
Strength of the drink
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Why is it important to call for assistance if a guest is not cooperative? Select all that apply.
It is not your job to deal with unruly guests.
It allows you to continue to serve the other guests.
It buys you time and provides a second outlet for the problem guest.
It sends a clear message to the guest that he or she is wrong.
answer
It buys you time and provides a second outlet for the problem guest.
question
How does tolerance relate to Blood Alcohol Content (BAC)?
People with high tolerance have lower BAC levels.
People with low tolerance can lower their BAC levels faster.
People with high tolerance have higher BAC levels.
There is no relationship between tolerance and BAC.
answer
There is no relationship between tolerance and BAC.