Chapter 18 Practice Quiz for Final – Flashcards

The four kinds of costs incurred with inventory maintenance are ordering costs, setup costs, transaction costs, and stockout costs.

Which of the following characteristics of product quality is defined as the mean time before product failure?

If the manager of a company that manufactures signs tries to determine how much glass tubing will be needed to produce a Las Vegas casino neon sign, the manager is focused on _____ productivity.

_____ is the extent to which service providers give individual attention and care to customers' concerns and problems.

_____ refer to the costs of downtime and lost efficiency that occur when a machine is changed or adjusted to produce a different kind of inventory.

_____ productivity indicates a company's overall level of productivity relative to its competitors.

A company decided to reduce its inventory by lowering prices. The plan to get rid of excessive inventory was so successful that the company found itself completely sold out in just a couple of days. In other words, the company experienced _____.

Which of the following quality characteristics can be applied to both goods and services?

In terms of the characteristics of service quality, if a car servicing company provides satisfactory service to its customers consistently, it is said to be providing a(n) _____ service.

With a(n) _____, component parts arrive from suppliers as they are needed at each stage of production.

Which of the following is true of ISO 14000?

The ability to consistently perform a service well is referred to as _____.

Which of the following characteristics of product quality is defined in terms of the average time between breakdowns?

_____ is the promptness and willingness with which service providers give good service.

One of the three principles that characterize total quality management (TQM) is _____.

Total quality management (TQM) is an integrated organization-wide strategy for improving product and service quality.

_____ is the number of times per year that a company sells its average inventory.

_____ is an employee's perception of his or her ability to serve customers well.

Which of the following is NOT a kind of cost associated with maintaining an inventory?

According to the TQM strategy, what should be a company's primary goal?

Which of the following characteristics of product quality refers to how easy or difficult it is to fix a product?

A product's quality is determined by its ____.

The purpose of the Baldrige National Quality Award is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.

_____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

Downtime and lost efficiency are both examples of _____.