Chapter 11 Quiz – Management – Flashcards

Employee behaviors that exceed the work-role requirements for the job are known as _____.

Which of the following is not one of the Big Five personality dimensions?

______ occurs when we form an impression of an individual based on a single trait.

When others' expectations exceed one's ability, ______ has occurred.

People with low self-esteem ______ than those with higher self-esteem.

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

If you have a(n) ____________, you believe you control your own destiny.

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

__________ is the extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure.

_____________ is the extent to which people like or dislike themselves.

______ represent(s) all the ways people are unlike and alike.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

________ are abstract ideals that guide one's thinking and behavior across all situations.

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

________ programs help employees integrate and transition to a new job.

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality.

______ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.

_____________ is the process of interpreting and understanding one's environment.

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Which of the following is not one of the four layers of the diversity wheel?

The tendency to remember recent information better than earlier information is called _____

______ is at the center of the diversity wheel.

______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

_________________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."