BUSI1110 CHAPTER 9 – Flashcards
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What are 3 forms of employee behaviour?
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1. Performance
2. Organizational
3. Counterproductive
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What are five fundamental traits that are especially relevant to organizations?
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1. Agreeableness
2. Conscientiousness
3. Emotionality
4. Extraversion/Introversion
5. Openness
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What are five emotional intelligence?
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1. Social skills
2. Self awareness
3. Self regulation
4. Motivation
5. Empathy
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What are some contributions from the individual (expectations held by employers)?
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Effort
Ability
Loyalty
Skills
Time
Competency
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What are some inducements from the organization (expectations from employees)?
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Pay
Benefits
Job Security
Status
Promotion Opportunities
Career Opportunities
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What are three motivational theories?
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1. Classical Theory & Scientific Management
2. Behaviour Theory
3. Contemporary Motivation Theories
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Classical Theory?
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- Workers are motivated primarily by money
- If money motivates, then paying employees more would result in higher level of production
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Scientific Management?
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- Analyze jobs and find more efficient ways to perform them
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Early Behavioural Theory? (2)
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- Human Resources Model: Theory X and Y
- Maslow's Hierarchy of Needs Model
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Hawthorne Effect?
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- Tendency for workers productivity to increase when they are receiving special attention from management
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Explain Theory X and Theory Y in the Human Resources Model
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Theory X:
- Employees dislike work (lazy, irresponsible, uncooperative)
- Employers have to threaten/punish for results
Theory Y:
- Employees like work (energetic, growth oriented, responsible, cooperative)
- Use intrinsic, rather than extrinsic rewards
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What is the Maslow's Hierarchy of Needs?
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Basic needs must be met before an individual seeks higher level needs
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5 "needs" in the Maslow's pyramid?
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Physiological, security, social, esteem, and self-actualization
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Contemporary Motivation Theory? (2)
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Expectancy theory and Equity theory
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Expectancy Theory?
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People are motivated to work towards rewards that they want and believe they have a reasonable chance of obtaining
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3 main keys to expectancy theory?
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Effort > Performance > Reward
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Equity Theory?
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Individuals compare their perception of inputs vs outputs vs others inputs and outputs.
Ratios must be fair, not the same, to perceive equity (treat ppl fairly)
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Strategies for enhancing motivation?
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-Reinforcement/Behaviour Modification Theory
- Goal Setting Theory
- Management by Objectives
- Participative Management and Empowerment
- Team Management
- Job Enrichment and Job Redesign
- Modified Work schedules
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Job Enrichment definition?
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- expanding or adding one or more motivating factors to a job
- used to increase job satisfaction
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Job Redesign definition?
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- increases job satisfaction by improving the employee-job fit
- useful for individuals with strong needs for growth or achievement
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The motivational theory that focuses on inputs and outputs and the relative ratio between employees is called?
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Equity Theory
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In which motivational theory does the employee subconsciously ask themselves: "Can I do what is required?" and "Do I want the reward?"
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Expectancy
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________ emphasizes motivating the worker through the characteristics of the job itself.
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Job Enrichment
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Your manager has agreed to allow you to work an additional 2 hours per day from Monday to Thursday and then take every Friday off. Your modified work schedule is called ____________.
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compressed workweek
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Examples of physiological needs?
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Shelter + Salary
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Examples of security needs?
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Stability + Pension Plan
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Examples of social needs?
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Friendship + Friends at work
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Examples of esteem needs?
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Status + Job Title
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Examples of self actualization needs?
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Self Fulfillment + Challenging Job
