cvs ******** – Flashcards
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Which of the following statements does NOT illustrate Patient Safety with data-entry?
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All of the above statements illustrate Patient Safety with data-entry
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A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing incident) and therefore must immediately notify _________ who in turn must electronically report the Patient Safety Event __________ as he or she is now known as __________.
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the Pharmacist-on-Duty; by the end of his or her shift; the Discovering Pharmacist
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Which of the following is NOT consistent with ensuring Patient Safety at production?
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When two colleagues are working together at production, one colleague pulls the medication from the inventory shelves and scans the stock bottles / prompted return-to-stock (RTS) vials while the other colleague counts the prescription to promote team work and collaboration
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In preparation for the Annual Physical Inventory, when is it acceptable to combine the contents of a return-to-stock (RTS) vial with a stock bottle of the same medication?
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It is never acceptable to combine the contents of a RTS bottle with a stock bottle
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Which of the following statements does NOT illustrate Patient Safety with data-entry?
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All of the above statements illustrate Patient Safety with data-entry
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A business looking man and woman approach the pharmacy and state that they are DEA Inspectors. What shold you do?
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As a pharmacy technician, you need to notify the Pharmacist-on-Duty who will perform the following; 1) Verify the their identity and obtain credentials, 2) Notify the Pharmacy Supervisor immediately, 3) Once their identification has been validated, assist them with authorized access, and 4) Document visit
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If you have questions regarding the list of required data elements for a prescription, you need to refer to the _______________ on _____________.
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NOTE: The full list of required data elements can be found in the CVS/pharmacy Accepting Prescription policy on RxNet.
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Long time customer, Mr. Baggins, wants to return a controlled substance prescription to the pharmacy that has been recalled. What should you do?
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Explain to Mr. Baggins that CVS/pharmacy can no longer accept recalled controlled substance prescriptions and direct him to contact the manufacturer or the nearest location that can accept these recalls
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You are data entering a mid-level practitioner (MLP) prescription. What are the steps you should take in to ensure the correct supervising physician is selected? Select all that apply.
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Perform each prescriber ....... Ensure physician records....... Call the physician's office for clarification
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To be valid, a prescription must have been issued for a ______________ medical purpose by a prescriber acting in the ___________________ of his or her professional practice.
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Legitimate, usual course
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Who has the responsibility for the physical security of the Pharmacy department and inventory?
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The Pharmacy Manager AND Pharmacist on duty
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Select all the steps you should take to verify the validity of a prescription.
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ALL
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If a customer questions the need to present an ID for the purchase of a cough syrup containing DXM, which of the following is not an appropriate response?
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"I don't know, but if you want to wait, I'll call the Manager and ask."
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It is acceptable to place medication bottles in a green bag as long as the bottle is less than half full.
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F
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Which of the following statements is true regarding the storage of blue and green trash bags containing PHI?
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Blue or green bags containing PHI/PII MUST be stored within the confidential waste bins, in a secure, restricted location inside your store's backroom for proper confidential disposal by the confidential waste vendor.
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You are asked to dispose the blue and green bags in the confidential waste bins, but you discover they are full. What should you do?
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Place the bags in the Pharmacy and ask your Store Manager or Pharmacy Supervisor to call in a Service Channel work order to have the bags picked up
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Confidential Pharmacy trash (excluding food & beverage), Pharmacy records, Front Store confidential materials and MinuteClinic materials (where applicable) belong in clear trash bags.
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F
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You realize that the confidential bins are full and the next scheduled pick-up is four weeks away. Who can place the ServiceChannel work order for an additional pick-up?
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Pharmacist, store manager and shift B
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Mr. Wayne comes in to return a bottle of Visine that he says wasn't used, but you notice that the cellophane wrapping around the box has been removed and wrapping around the mouth of the bottle has been partially removed. What should you do?
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Process the return for Mr. Wayne, and place the product aside for further inspection. If after inspection, you are able to confirm that the seal on the mouth of the bottle is not intact, place it with damages for processing.
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As you are ringing up a sale for Ms. Snow, she brings to your attention that a bottle of shampoo didn't ring up at the correct sale price listed on the sale sign. After you satisfy the customer and verify that the sale sign is correct, to make a correction to the system you have to_________________.
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Call the help desk
