Chapter 8 quiz – Flashcards

Ten years ago, Anthony was fired because his antagonistic personality adversely affected his work performance and that of his coworkers. He overcame his personality problems, and has positive references from employers for whom he has worked since then. Anthony includes on his resume the position from which he was dismissed, but never tells the real reason for leaving that position. His behavior shows that this firing is in Anthony's: a. Blind area. b. Dissembling area. c. Open pane. d. Hidden pane

The most pervasive obstacle to appropriate self-disclosure in the workplace is: a. Large "open panes." b. Gender bias in workplace communication. c. Insufficient time. d. Lack of trust.

Because people cannot read minds, appropriate self-disclosure on the job often results in: a. Damage to workplace relationships. b. More accurate communication in the workplace. c. Increased workplace stress levels. d. Reduced self-awareness.

Reducing one's defensiveness about receiving feedback at work will have what effect on an employee's Johari Window? a. Enlarge the open pane. b. Reduce the hidden pane. c. Close the blind pane. d. Clean the unknown pane.

A self-describing person will disclose: a. More information than a self-disclosing person will disclose. b. Less information than a self-disclosing person will disclose. c. Information about herself that could be acquired through some other means. d. Information that reveals what she thinks, feels, or wants.

Brian, a very productive customer service representative for an insurance company, lied to his coworkers about the date of his mother's funeral so that he could extend his leave for a few extra days. When they discovered Brian's lie, his coworkers felt wronged and bitter. Brian apologized sincerely for lying when he was confronted. His supervisor docked his pay for his unauthorized absence and placed an official reprimand in his personnel file. Brian's work continues to be of high quality. What is the best way for the coworkers to overcome their negative feelings toward Brian? a. Accept Brian's apology and forgive him for having wronged them. b. Encourage Brian to leave the company by ostracizing him at work. c. Reject Brian's apology until he proves repeatedly that they can trust him. d. Reject Brian's apology and try to have him fired

Contrary to conventional workplace wisdom, the best supervisors often: a. Focus on task completion and have little time to listen to employees. b. Are not very talkative. c. Hire their relatives. d. Display a sense of humor.

____ is the ability to recognize and understand your moods, emotions and drives, as well as their effect on others. a. Self-identity b. Self-awareness c. Self-esteem d. Self-disclosure

Which of the following is not a benefit gained from self-disclosure? a. Increased accuracy in communication. b. Increased likeability. c. Increased self-awareness. d. Reduction of stress.

Which of the following is not essential when giving an apology? a. Responsibility. b. Remedy. c. Rumination. d. Regret.