Management 305 Quiz 3 – Flashcards

Which of the following is the most accurate definition of leadership?

Telling, selling, participating, and delegating represent the four leadership styles identified in:

According to the situational leadership theory (SLT) developed by Hersey and Blanchard, effective leaders vary their style with the:

Which of the following leadership styles should be used by leaders when learning cohesiveness is low?

Path-goal theory argues that:

According to the behavioral perspective of leadership, ___ includes showing mutual trust and respect for subordinates and having a desire to look out for their welfare.

Which of the following statements about emotional intelligence and leadership is true?

The competency perspective of leadership identifies drive, integrity and emotional intelligence as the:

Transformational leaders:

Charisma refers to:

A wider span of control is possible if:

Candoo Ltd. will soon flatten its hierarchy by removing two of the five layers of management. If the number of employees in the organization remains constant, which of the following must also occur?

Span of control, centralization, and formalization together form a cluster around two broader organizational forms called:

Mechanistic structures opperate best:

An organic structure has:

Organic structures are better than mechanistic structures for:

A steel manufacturing firm with about 1,000 employees operates in an environment that is simple and integrated (it makes a small number of steel products to a few key customers) but also dynamic and hostile (rapidly changing technology and customer needs with many competitors.) Based on the environment in which this company operates, it would be more successful with a(n):

An organization that wants to compete through innovation should:

Which of the following tends to happen when an organization's culture is misaligned with its external environment?

Which of the following statements about the strength of organizational culture and organizational performance is true?

Language is:

What is the significance of artifacts in organizational culture?

One of the functions of ___ is that it is a spawning ground for emerging values that keep the firm aligned with the needs of customers, suppliers, society, and other stakeholders.

One advantage of countercultures is that they:

The best way to determine an organization's shared assumptions is to:

Team processes in the team effectiveness model include team development, norms, cohesion, and trust

The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team

Homogeneous teams tend to have "fault lines" that may split the team along gender, professional, or other dimensions.

Groups are considered teams only when:

Which of the following generally occurs during the storming stage of team development?

Emotional contagion provides continuous feedback and communicated that the listener does not empathize wit the sender

Effective communication occurs when:

Which of the following fundamental drives is highly influenced by effective communication?

Which of the following represents the first three steps in the communication model in the correct order?

A feature of influence is that if operates down the corporate hierarchy but not up or across that hierarchy

Exchange, integration, and persuasion are considered "hard" influences tactics

As impression management is inherently unethical, it is discouraged by career professionals

Organizational politics can result in lower job satisfaction, and high levels of work-related stress

In order to maintain the exchange relationship, the dependent party has ___ over the dominant party.

Legitimate power occurs when:

Employees also have ___ power over their bosses through their feedback and ratings in 360-degree feedback systems.

Which of the following sources of power originates from the power holders own characteristics?

Employees have ___ power, when others identify with them, like them, or otherwise respect them.

Networking potentially increases a person's power by:

A senior executive wants to introduce a new reward system for salespeople. To support this change, the executive retained a consultant to determine the benefits of the reward system for salespeople in this organization. However, the consultant's report determined that the reward system would not work well for a variety of reasons. After reading the report, the executive discarded it without notifying others of its existence. Meanwhile, the executive continued to push for the reward system. What influence tactic did the executive use?

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to and received support from the heads of two departments that would benefit from he proposed budgeting process. She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer. When Krystal's boss realized that several key people supported the new budgeting system, he agreed to test it in a pilot project. What form of influence is Krystal mainly using here?

Which of the following is true about impression management?

Conflict is best defined as:

According to the literature on organizational conflict, constructive conflict:

Which of the following sources of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the "right way" to do things because their unique experience in the separate companies?