ISDS 3115 Test 2 Chapt 7 – Flashcards
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Process Strategy
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an organization's approach to transforming resources into goods and services
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Process Focus
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a production facility organized around processes to facilitate low-volume, high-variety production
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Modules
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parts or components of a product previously prepared, often in a continuous process
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Repetitive Process
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a product-oriented production process that uses modules
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Product focus
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a facility organized around products; a product-oriented, high-volume, low-variety process
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Mass customization
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rapid, low-cost production that caters to constantly changing unique customer desires
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Build-to-order (BTO)
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produce to customer order rather than to a forecast
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Postponement
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the delay of any modifications or customization to a product as long as possible in the production process
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Crossover Chart
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a chart of costs at the possible volumes for more than one process
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Flexibility
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the ability to respond with little penalty in time, cost, or customer value
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Flowchart
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a drawing used to analyze movement of people or material
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Time-function mapping (or process mapping)
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a flowchart with time added on the horizontal axis
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Value-stream mapping (VSM)
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a process that helps managers understand how to add value in the flow of material and information through the entire production
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Process Charts
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charts that use symbols to analyze the movement of people or material
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Service blueprinting
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A process analysis technique that lends itself to a focus on the customer and the provider's interaction with the customer
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Computer numerical control (CNC)
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machinery with its own computer and memory
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Automatic identification system (AIS)
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a system for transforming data into electronic form, for example, bar codes
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Radio frequency identification (RIFD)
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a wireless system in which integrated circuits with antennas service radio waves
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Process control
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the use of information technology to control a physical process
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Vision systems
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systems that use video cameras and computer technology in inspection roles
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Robot
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a flexible machine with the ability to hold, move or grab items. it functions through electronic impulses that activate motors and switches
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Automated storage and retrieval system (ASRS)
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computer-controlled warehouses that provide for the automatic placement of parts into and from designated places in a warehouse
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Automated guided vehicle (AGV)
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electronically guided and controlled cart used to move materials
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Flexible manufacturing system (FMS)
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a system that uses electronic signals from a centralized computer to automate production and material flow
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Computer-integrated manufacturing (CIM)
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a manufacturing system in which CAD, FMS, inventory control, warehousing, and shipping are integrated
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Process Redesign
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the fundamental rethinking of business processes to bring about dramatic improvements in performance
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Total cost equation
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Fixed cost + (Variable cost x Volume)
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BEP equation
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(Fixed Cost y - Fixed cost x)
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(Variable cost x - variable cost y)
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Value of annual profit
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Selling Price x Demand - Total Cost
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What is the ability to respond with little penalty in time, cost, or customer value?
A. Mass customization
B. Flexibility
C. Repetitive process
D. Postponement
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B. Flexibility
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Which of the following is NOT true?
A. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult.
B. The selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and flexibility
C. Selection of a particular process strategy requires decisions about equipment and technology.
D. Selecting the best equipment requires understanding the specific industry and available processes and technology.
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A. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive but difficult.
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Stacked Restaurants let customers choose ingredients for their sandwiches using
A. a moving conveyer belt
B. playing cards
C. an iPad menu
D. a telephone at the table
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C. an ipad menu
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What is a drawing of the movement of material, product or people?
A. AIS
B. RFID
C. process chart
D. flowchart
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D. flowchart
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What is a flowchart with time added on the horizontal axis?
A. CNC
B. process mapping
C. process chart
D. service blueprinting
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B. Process mapping
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Which of the following is NOT a tool for process analysis design?
A. Pareto chart
B. flowchart
C. process mapping
D. process chart
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A. Pareto chart
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What service strategy describes separating services that may lend themselves to some type of automation?
A. automation
B. focus
C. separation
D. modules
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A. automation
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Which of the quadrants in the service process matrix has high labor intensity and high customization?
A. service factory
B. service shop
C. professional service
D. mass service
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C. professional service
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Which of the quadrants in the service process matrix has low labor intensity and low customization?
A. professional service
B. service shop
C. service factory
D. mass service
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C. service factory
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A fast food restaurant is an example of
A. high customization and low degree of labor
B. high customization and high degree of labor
C. low customization and high degree of labor
D. low customization and low degree of labor
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D. low customization and low degree of labor
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In many applications, human quality inspectors can be replaced effectively by
A. RFID tags
B. vision systems
C. automated storage and retrieval systems
D. FMS
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B. vision systems
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What is electronically guided and controlled cart used to move materials?
A. AGV
B. RFID
C. AIS
D. CNC
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A. AGV
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Which of the following is NOT a production technology that enhances production and productivity?
A. process control
B. service blueprinting
C. automatic identification systems
D. vision systems
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B. service blueprinting
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Which of the following statements is NOT true regarding production technologies?
A. robots are mechanical devices that use electronic impulses to activate motors and switches
B. Vision systems combine cameras and computer technology and are often used in inspection roles.
C. flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production
D. CNC is machinery with its own computer and memory
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C. Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high volume/low-variety production
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Which of the following is NOT an example of technology's impact on the financial services industry?
A. RFID
B. debit cards
C. electronic funds transfer
D. internet stock trading
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A. RFID
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Which of the following is an example of technology's impact on wholesale/retail industry?
A. automatic toll booths
B. interactive TV
C. bar-coded data
D. automatic teller machines
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C. bar-coded data
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Which of the following statements is NOT true regarding process redesign?
A. Effective process redesign works only if the basic process and its objectives are reexamined
B. Process redesign is also called process reengineering
C. Process redesign is also called process reinvention
D. Process redesign also focuses on those activities that cross functional lines
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C. Process redesign is also called process reinvention
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What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?
A. process analysis
B. process strategy
C. process redesign
D. process design
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C. process redesign
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Low-Volume, high-variety production is best suited for which of the following process strategies?
A. mass customization
B. process focus
C. product focus
D. repetitive focus
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B. process focus
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High-Volume, low-variety production is best suited for which of the following process strategies?
A. mass customization
B. product focus
C. repetitive focus
D. process focus
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B. product focus
